Carlton Palace Hotel

5.0 star property
Luxury hotel with 3 restaurants, near City Centre Deira
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Carlton Palace Hotel

Photo gallery for Carlton Palace Hotel

Outdoor pool, pool loungers
Front of property – evening/night
Minibar, in-room safe, desk, blackout curtains
Daily buffet breakfast (AED 77 per person)

Overview of Carlton Palace Hotel

8,0 out of 10 Very good
8,0/10 Very good

Property highlights

  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
Al Maktoum Street, P.O, Box 56262, Dubai
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Outdoor pool
  • Nightclub
  • Breakfast available
  • Free shopping center shuttle
  • Health club
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Private bathroom
  • Living room
  • Television

Room options

Family Room

  • Sleeps 4
  • 1 King Bed

Deluxe Single Room

  • 32 sq m
  • Sleeps 1
  • 1 Twin Bed

Deluxe Room

  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Executive Room

  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Junior Suite

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Executive Single Room

  • 32 sq m
  • Sleeps 2
  • 1 Twin Bed

About this area

What's nearby

  • In Deira
  • City Centre Deira - 23 min walk
  • Gold Souk - 35 min walk
  • Al Ghurair Centre - 2 min drive
  • Dubai Creek - 3 min drive
  • BurJuman Mall - 4 min drive
  • Dubai Festival City Mall - 7 min drive
  • Dubai World Trade Centre - 7 min drive
  • Dubai International Convention and Exhibition Centre - 8 min drive
  • Dubai Cruise Terminal - 9 min drive
  • Port Rashid - 10 min drive

Getting around

  • Dubai Intl. Airport (DXB) - 13 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 22 min drive
  • Al Maktoum Intl. Airport (DWC) - 45 min drive
  • Al Rigga Station - 8 min walk
  • Union Station - 14 min walk
  • Salah Al Din Station - 19 min walk
  • Airport shuttle (surcharge)
  • Free shopping center shuttle


  • Wejdan Cafe & Restaurant - 4 min walk
  • Arman Cafe - 5 min walk
  • Ghazal Coffee Shop - 6 min walk
  • مطعم صداف الأيراني - 5 min walk
  • 5th Avenue Cafe & Restaurant - 5 min walk

About this property

Carlton Palace Hotel

Carlton Palace Hotel is just 3.7 mi (6 km) from the airport and offers a shuttle (available 24 hours) for AED 105 per vehicle one-way. Guests can indulge in massages, and Al Shindagah, one of 3 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include an outdoor pool, a nightclub, and a poolside bar. Public transportation is just a short walk: Al Rigga Station is 8 minutes and Union Station is 14 minutes.


Arabic, English, Filipino, French, Hindi, Polish, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 212 rooms
  • Arranged over 11 floors


  • Check-in time from 2 PM - noon
  • Express check-in/out available
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*


  • No pets or service animals allowed


  • Free WiFi in public areas


  • Free onsite self parking
  • Free onsite valet parking


  • Airport shuttle on request (available 24 hours)*


  • Free shopping center shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Childcare in room (surcharge)

What to do

  • Shopping
  • Golf lessons nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers


  • 1 building/tower
  • Built in 1997
  • ATM/banking
  • Safe-deposit box at front desk
  • Health club
  • An outdoor pool
  • Spa services
  • Nightclub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall


  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Separate living room

Freshen up

  • Private bathroom
  • Bathtub only
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • WiFi
  • Phone


  • Daily housekeeping
  • In-room safe

Special features


Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include massages.


Al Shindagah - This coffee shop serves breakfast, lunch, and dinner. Open 24 hours.
Al Diwan - This restaurant specializes in Middle Eastern cuisine and serves dinner only.
Sketch - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner.
Al Sharq - Onsite bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately AED 77 for adults and AED 35 for children
  • Airport shuttle service is offered for an extra charge of AED 105 per vehicle (one-way)

Children & extra beds

  • In-room babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.


Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a smoke detector on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.

Also known as

Dubai Metropolitan
Dubai Metropolitan Palace
Metropolitan Dubai
Metropolitan Dubai Palace
Metropolitan Palace
Metropolitan Palace Dubai
Metropolitan Palace Hotel
Metropolitan Palace Hotel Dubai
Palace Dubai
Hotel Metropolitan Palace
Metropolitan Palace Dubai Hotel
Carlton Palace Hotel Dubai
Carlton Palace Hotel
Carlton Palace Dubai
Carlton Palace
Carlton Palace Hotel Hotel
Carlton Palace Hotel Dubai
Carlton Palace Hotel Hotel Dubai

Frequently asked questions

Does Carlton Palace Hotel offer free cancellation for a full refund?
Yes, Carlton Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Carlton Palace Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Carlton Palace Hotel?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Carlton Palace Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Carlton Palace Hotel?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Carlton Palace Hotel?
Yes, an airport shuttle is available. The charge is AED 105 per vehicle one-way.
What are the check-in and check-out times at Carlton Palace Hotel?
You can check in from 2 PM - noon. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Carlton Palace Hotel and nearby?
Carlton Palace Hotel has a nightclub and an outdoor pool, as well as a sauna and a steam room.
Are there restaurants at or near Carlton Palace Hotel?
Yes, there are 3 onsite restaurants, featuring Middle Eastern cuisine.
What's the area around Carlton Palace Hotel like?
Carlton Palace Hotel is a short 8-minute walk from Al Rigga Station and 11 minutes' walk from Al Ghurair Centre.



Very good




Staff & service




Property conditions & facilities




2/10 Poor

Dubai stopover
Horrible experience, staff at check in counter, air conditioning, furniture, room cleanses not justified as 5 star rating. It should be 2 stars. I won’t recommend to stay here, Dubai had much better choices.😐
1-night trip
Verified guest review

10/10 Exceptional

Karim, 1-night business trip
Verified guest review

10/10 Exceptional

Over all it was ok.
Qamar, 1-night trip
Verified Expedia guest review

2/10 Poor

Inconvenient mattress Rooms bad smell Bad groceries at the breakfast Room in- cleanness ….Etc Will never go there again
Mahmoud, 2-night business trip
Verified Expedia guest review

6/10 Good

Not a great place , smoking smell everywhere, reception teams no idea how to search the biking ref, no professionals at al
Nishanth kannambally, 2-night business trip
Verified Expedia guest review

2/10 Poor

Abidemi A, 6-night trip
Verified Expedia guest review

8/10 Very good

Everything else was good service cleanness just the bed was ridiculously hard can't sleep well paying for 4 stars hotel
faisal, 2-night business trip
Verified guest review

2/10 Poor

Jose, 1-night family trip
Verified guest review

2/10 Poor

The hotel canceled my reservation without any notice or explanation!
Fattah, 2-night trip
Verified Expedia guest review

2/10 Poor

Not cleaned and it’s not 5 stars hotel never
Rooms not clean Smell very bad Fridge not working and very bad smell WC very bad
Mohamed, 3-night business trip
Verified guest review