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All properties in Avenida Kukulkan, Cancun, Quintana Roo, Mexico
1 room, 2 adults

Grand Royal Lagoon

2,5-star2,5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Babysitting or childcare (surcharge)
  • Free WiFi
  • Refrigerator (on request)
Calle Quetzal No 8-a, Avenida Kukulkan, QROO, 77500, Mexico

Lakefront hotel with outdoor pool, near Cancun Convention Center
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Babysitting or childcare (surcharge)
    • Free WiFi
    • Refrigerator (on request)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • For price it was goos value Mar 4, 2021
  • Great Location, for a great price. 15 minute walk from great beaches, bars, good…Jan 16, 2021

Grand Royal Lagoon

from ZAR 590
  • Standard Room, Pool View ( subject to availability)

What’s around Grand Royal Lagoon

Landmarks

  • In Zona Hotelera
  • Cancun Convention Center - 19 min walk
  • Tortuga Beach - 22 min walk
  • Cancun Golf Club at Pok Ta Pok - 12 min walk
  • Gaviota Azul Beach - 21 min walk
  • Forum Beach - 22 min walk
  • Chac Mool Beach - 28 min walk
  • Langosta Beach - 36 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 30 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 34 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-6:00 PM
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

  • Local laws may restrict unmarried guests from sharing a room

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking

  • Free onsite extended parking

Offsite

  • Area shuttle*

Payment types at the property

*See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Room service
Things to do
  • Personal motorized watercraft on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 4
  • Designated smoking areas
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Refrigerator (on request)
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Recreation

On Site

  • Marina on site
  • Personal motorized watercraft on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Grand Royal Lagoon’s small print

Also known as

  • Grand Royal Lagoon
  • Grand Royal Lagoon Cancun
  • Grand Royal Lagoon Hotel
  • Royal Lagoon
  • Grand Royal Lagoon Hotel Cancun
  • Grand Royal Lagoon Hotel
  • Grand Royal Lagoon Cancun
  • Grand Royal Lagoon Hotel Cancun

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Optional extras

Late check-out can be arranged for an extra charge of MXN 450 (subject to availability)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Grand Royal Lagoon

  • Does Grand Royal Lagoon offer free cancellation for a full refund?
    Yes, Grand Royal Lagoon does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Grand Royal Lagoon?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Grand Royal Lagoon?
    Yes, there's free self and extended parking.
  • Is there a pool at Grand Royal Lagoon?
    Yes, there's an outdoor pool.
  • Are pets allowed at Grand Royal Lagoon?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Grand Royal Lagoon?
    You can check in from 3 PM - 6:00 PM. Check-out time is noon. Late check-out is available for a charge of MXN 450 (subject to availability). Express check-in and check-out are available.
  • Are there restaurants at or near Grand Royal Lagoon?
    Yes, there's an onsite restaurant. Nearby restaurants include Maria Marie (2.1 mi), Pelicanos (2.2 mi), and Natura (2.5 mi).
  • Is airport shuttle service offered by Grand Royal Lagoon?
    Yes, an airport shuttle is available.
  • Is there an onsite casino at Grand Royal Lagoon?
    No, this hotel doesn't have a casino, but PlayCity Casino (9-min drive) and Royal Yak Casino and Sports Book (10-min drive) are both nearby.
  • What is there to do at Grand Royal Lagoon and nearby?
    Have fun with activities like hiking, parasailing, and rafting, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.

Recent reviews

Good 7,2 From 100 reviews

Very good 8,0
Location
Its small nice hotel with good price.. good location..good service & not so far to the beach...
Arcelia, us6 night family trip
Very good 8,0
Sorry. But supplies and condition of the property is mediocre. Perfect location, but they need to upgrade this property.
Oscar, us1 night trip with friends
Very good 8,0
Breakfast was pretty bad. Hard toast! No bar. No fridge in room.
ca4 night trip with friends
Very good 8,0
Excellent option for staying in Cancun at a fraction of the price of beach front hotels. Calm and quiet, ideal for families. Breakfast and lunch are of very good quality and pricing.
us2 night family trip
Exceptional 10,0
It was very quiet and very personal, the management was very accommodating in upgrading my room again. This is the second time I’ve stayed here and will stay here again.
us10 night business trip
Very good 8,0
Small quaint property, but wifi was scarce. Off the beaten path.
us4 night trip
Exceptional 10,0
Excellent food, clean rooms a bit old but clean, and a close location for malls, restaurants etc.
us5 night family trip
Fair 4,0
The online pictures doesn't show everything. There is only standup shower in the room. Window curtain is light, doesn't block sun lights. You can hear all the noise from inside the room. The room i was given, room deadbolt didn't work. The shower door didn't have a lock. While showering, the door opens 1/4th automatically.
SC, us4 night trip
Poor 2,0
Need update ASAP. No phone to reception, receptionist doesn’t speek english, no smoke alarm, bathroom is terrible!!!!! 20 min walk to nearest beach!!!!
Tanya, us10 night family trip
Very good 8,0
Its location was within walking distance to the Cancun night scene. The lagoon in the morning during breakfast was a great view.
us1 night romance trip

Grand Royal Lagoon