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1 room, 2 adults

Westgate Lakes Resort & Spa Universal Studios Area

4-star4 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Supervised childcare/activities (surcharge)
9500 Turkey Lake Rd, Orlando, FL, 32819, United States of America

4-star resort with spa, near Pointe Orlando
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club (surcharge)
    • Children's pool
    • Supervised childcare/activities (surcharge)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Wellness Area
Great wellness & sports facilities
Location
Great location
Room
Room is all right
Cleanliness
Could use a good cleaning

Westgate Lakes Resort & Spa Universal Studios Area

from ZAR 1,666
  • Studio (Villa)
  • Villa, 2 Bedrooms
  • Villa, 3 Bedrooms
  • Villa, 1 Bedroom
  • Deluxe Villa, 1 Bedroom
  • Room (Resort Select)
  • Studio (with Horror Nights Event Shuttle )
  • Deluxe Villa, 1 Bedroom (with Horror Nights Event Shuttle )
  • Villa, 2 Bedrooms (with Horror Nights Event Shuttle )

What’s around Westgate Lakes Resort & Spa Universal Studios Area

Landmarks

  • Universal Orlando Resort™ - 42 min walk
  • Discovery Cove - 44 min walk
  • Ripley's Believe It or Not - 42 min walk
  • Dr. P. Phillips Hospital - 1 min walk
  • SeaWorld® Orlando - 2.4 mi / 3.8 km
  • The Wheel at ICON Park™ - 2.5 mi / 4 km
  • Aquatica - 2.9 mi / 4.7 km
  • Madame Tussauds - 2.4 mi / 3.9 km

Getting around

  • Orlando, FL (MCO-Orlando Intl.) - 22 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 18 min drive
  • Orlando, FL (SFB-Orlando Sanford Intl.) - 43 min drive
  • Orlando Station - 13 min drive
  • Kissimmee Station - 20 min drive
  • Winter Park Station - 22 min drive
  • Free area shuttle
  • Free shopping center shuttle
  • Free theme park shuttle

At a glance

Key facts

Hotel size

  • This hotel has 1 990 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 4:00 PM-midnight
  • Check-out time is 10 AM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • Babysitting/childcare *

  • Children's club *

Pets

  • Pets allowed (dogs and cats only) *

  • Restrictions apply *

  • 1 per room (up to 60 lbs)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free valet parking

  • Self parking *

Offsite

  • Free area shuttle

  • Free shopping center shuttle

  • Free theme park shuttle

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Full breakfast (surcharge)
  • 3 restaurants
  • 3 poolside bars
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Barbecue grills
Things to do
  • Fitness classes on site
  • Basketball on site
  • Bowling alley on site
  • Free bicycles on site
  • Fishing on site
  • Miniature golf on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Golf lessons available nearby
  • Golfing nearby
  • Water skiing nearby
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 25000
  • Conference space size (meters) - 2323
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 28
  • Year Built - 1984
  • Elevator
  • ATM/banking
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Things to enjoy
  • Separate dining area
  • Separate sitting area
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Premium TV channels
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
  • Cookware, dishware, and utensils
More
  • Weekly housekeeping provided
  • In-room safe

Special features

Spa

Serenity Spa has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Drafts Sports Bar & Grill - This family restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Sids Bistro - This delicatessen serves breakfast, lunch, and light fare. Open daily.

Cordovano Joe's Pizza - This restaurant specializes in pizza and serves lunch and dinner. Open daily.

The Marketplace & Deli - This delicatessen specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.

Recreation

On Site

  • Fitness facilities
  • Marina on site
  • Outdoor tennis courts -
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Bowling alley on site
  • Free bicycles on site
  • Fishing on site
  • Miniature golf on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Golf lessons available nearby
  • Golfing nearby
  • Water skiing nearby

Westgate Lakes Resort & Spa Universal Studios Area’s small print

Also known as

  • Westgate Lakes Resort Universal Studios Area
  • Westgate s Universal Stuos Ar
  • Westgate Lakes Resort & Spa Universal Studios Area Resort
  • Westgate Lakes Resort & Spa Universal Studios Area Orlando
  • Westgate Lakes Resort Universal Studios Area Condo
  • Westgate Lakes Resort Universal Studios Area Condo Orlando
  • Westgate Lakes Resort Universal Studios Area Orlando
  • Westgate Lakes Hotel Orlando
  • Westgate Lakes Universal Studios Area Orlando
  • Westgate Lakes Universal Studios Area
  • Westgate Lakes Orlando
  • Westgate Lakes Resort Spa Universal Studios Area

Policies

Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.
Certain dog breed restrictions apply at this property. Guests with service animals should contact this property in advance.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

Deposit: USD 200 per accomodation, per stay

Pet deposit: USD 100.00 per stay

  • Resort fee: USD 12.99 per accommodation, per night

Resort fee inclusions:

  • Pool access
  • Fitness center access
  • Sporting facilities or equipment
  • Business center/computer access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room safe
  • In-room coffee
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Self parking is available for an extra charge

Breakfast costs between USD 6.95 and USD 12.95 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 170.00 per accommodation, per stay

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Westgate Lakes Resort & Spa Universal Studios Area

  • Is there a pool at Westgate Lakes Resort & Spa Universal Studios Area?
    Yes, there are 7 outdoor pools and a children's pool.
  • Are pets allowed at Westgate Lakes Resort & Spa Universal Studios Area?
    Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 60 lbs per pet. There's a charge of USD 170.00 per accommodation, per stay, and there's also a deposit of USD 100.00 per stay. Service animals are exempt from fees.
  • Is parking offered at Westgate Lakes Resort & Spa Universal Studios Area?
    Yes, there's free valet parking.
  • What are the check-in and check-out times at Westgate Lakes Resort & Spa Universal Studios Area?
    You can check in from 4:00 PM to midnight. Check-out time is 10 AM.
  • Are there restaurants at or near Westgate Lakes Resort & Spa Universal Studios Area?
    Yes, there are 3 onsite restaurants. Nearby restaurants include O'Charley's (1.3 mi), Anthony's Coal Fired Pizza (1.4 mi), and Seito Sushi (1.4 mi).

Recent reviews

Good 7,8 From 3 303 reviews

Fair 4,0
C/S was not great
Over great place but service was no where near great. Had a broken tv the whole stay even after reporting it
us1 night trip
Poor 2,0
not impressed
The room was not very clean when I got there I had to clean the tub myself , nobody answered front desk calls , I asked for ice they told me it was on the third floor and nothing was there and the one on my floor wasn’t working . They brought ice 3 hours later .
us1 night trip
Good 6,0
Our stay was just ok. The property is nice and we loved the firm mattress, but there was no parking near our building, which caused several long walks during our stay, and we couldn't get together with others in our party. The guests in the room next to ours were very loud at 2 to 3am.
Diane, us2 night family trip
Exceptional 10,0
Nice resort
Love the jetted tub in 1bedroom deluxe. This is a beautiful resort with a screened in back patio.
us2 night trip
Exceptional 10,0
Romantic getaway
My husband to be had an awesome time and myself as well
Tanika, us2 night trip
Good 6,0
Cobwebs
First suite had cobwebs, comforter was falling apart, room was dusty and overall feel was drab. We've stayed at this property many times since 2007; this was our first "bad" experience. After notifying the front desk of complaints they instructed us to go back to the front to exchange room keys; we were getting a new room. Upon booking, and confirming the evening prior to check in, we requested high floor room with a view overlooking a pool. When I called to complain of the condition of the initial room I didn't remind them of our request. Needless to say they moved us to a clean room, one floor higher than before, our balcony faced a lake not a pool and we gained the noise of six air conditioners. To top it off we couldn't enjoy the view of the lake, which was not a view of a pool, on the 3rd floor of a 6 floor building: because the view was completely blocked by a tree. Lol Customer service completely dropped the ball. Everyone else who worked there that we interacted with was great. Cobwebs in the room makes me question when was the initial room was cleaned. Is the resort following all required sanitation guidelines? Was this just a fluke? I stayed at a smaller franchise hotel and I immediately could smell cleanliness and see it upon entering my room. I can't say that for this resort this visit. I will still return though.
us1 night trip
Very good 8,0
Excellent, although the weather was a bit rough.
Priscilla, us1 night trip
Exceptional 10,0
Great place
Shanibell, us1 night trip
Exceptional 10,0
Vacation Perfection!
Our stay was above perfection!! It was one of the best vacations we have had in life!!
Tony, us4 night family trip
Very good 8,0
It was okay we enjoyed it but wanted a different view and the neighbors were loud
Shaqueise, us3 night trip

Westgate Lakes Resort & Spa Universal Studios Area

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