All properties in Playa del Carmen, Quintana Roo, Mexico

Allegro Playacar - All Inclusive

All-inclusive beachfront property with pool bar, near Quinta Avenida

  • Free buffet breakfast, free WiFi in lobby, and free parking
ZAR 2,153

Image gallery

  • Pool
  • Pool
  • Beach
  • Beach
  • Pool
Pool. Image 1 of 41.
1 / 41Pool
8,2.Very good.
  • The beach was absolutely beautiful and the rooms were clean, the staff was super. We had…

    Mar 13, 2021

  • This is a budget resort and a small resort so you don't have to walk around a lot. Most…

    Mar 3, 2021

See all 396 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location


Property highlights

Feel at home

  • Children's pool
  • Children's club
  • Playground on site
  • Children's club (free)
  • Supervised childcare/activities (free)
  • Rollaway/extra beds (free)

What’s around

  • In Playacar
  • Quinta Avenida - 23 min walk
  • Playa del Carmen Maritime Terminal - 24 min walk
  • Playa del Carmen Main Beach - 24 min walk
  • Mamitas Beach Club - 39 min walk
  • Nuestra Senora del Carmen Catholic Church - 33 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Family Room, Ocean View
  • Superior Room
  • Premium Room


  • In Playacar
  • Quinta Avenida - 23 min walk
  • Playa del Carmen Maritime Terminal - 24 min walk

What’s around


  • In Playacar
  • Quinta Avenida - 23 min walk
  • Playa del Carmen Maritime Terminal - 24 min walk
  • Playa del Carmen Main Beach - 24 min walk
  • Mamitas Beach Club - 39 min walk
  • Nuestra Senora del Carmen Catholic Church - 33 min walk
  • Playacar Golf Club - 39 min walk
  • Plaza Paraiso - 21 min walk
  • Paseo del Carmen - 21 min walk
  • Yucatek Divers - 27 min walk
  • 3D Museum of Wonders - 30 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive

At a glance


  • 286 rooms
  • Arranged over 2 floors


  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required


  • Free children's club (ages 4 - 12)


  • Pets not allowed (service animals welcome)


  • Free WiFi in public areas


  • Free uncovered onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • Supervised childcare/activities (free)

Food and drink

  • Free buffet breakfast daily
  • 5 restaurants
  • Bar/lounge
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • Coffee/tea in a common area

Things to do

  • Basketball on site
  • Ecotours on site
  • Kayaking on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Golfing nearby
  • Parasailing nearby


  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Wedding services
  • Multilingual staff


  • Number of buildings/towers - 38
  • Garden
  • Terrace


  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Things to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
  • All meals, snacks, and local non-alcoholic beverages included

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling

Land activities
  • Tennis
  • Volleyball

  • Aerobics

Kids' club
  • Supervised activities for children between 4 and 12 years old

  • Onsite entertainment and activities

Not included
  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Tennis racquets
  • Premium food items
  • Premium/non-domestic alcoholic beverages
  • Room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities


Guests can pamper themselves by indulging in the onsite spa services. Services include massages.


Topaz - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

O Sole Mio - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

Cielito lindo - Overlooking the pool, this restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.

Snack and grill - Overlooking the pool, this buffet restaurant specializes in local and international cuisine and serves lunch only. Open daily.

Fuji - This restaurant specializes in sushi and serves dinner only. Reservations are required.


On Site

  • Fitness facilities
  • Outdoor tennis court
  • Tennis on site
  • Basketball on site
  • Ecotours on site
  • Kayaking on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site


  • Golfing nearby
  • Parasailing nearby

Small print

Also known as

  • All Inclusive Allegro Playacar
  • Occidental Playacar
  • Playa Del Carmen Allegro
  • Allegro Playacar Resort All Inclusive Playa del Carmen
  • Allegro All Inclusive All-inclusive property
  • Allegro Playacar Playa del Carmen
  • Allegro Playacar All Inclusive Playa del Carmen
  • Allegro Playacar - All Inclusive Playa del Carmen
  • Allegro Playacar - All Inclusive All-inclusive property
  • Allegro Playacar All Inclusive All-inclusive property
  • Allegro Playacar
  • Allegro Playacar All Inclusive
  • Playacar Allegro
  • Allegro Playa Del Carmen
  • Allegro Playacar Occidental
  • Allegro Playacar Riviera Maya/Playa Del Carmen, Mexico
  • Occidental Allegro Playacar Hotel Playa Del Carmen


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Cleaning fee: MXN 1.50 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Allegro Playacar - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 3 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out are available.
  • Yes, there are 5 onsite restaurants, featuring international cuisine and pool views. Nearby restaurants include Perché no (2.4 mi), Doña Aurelia (2.5 mi), and L'Atelier (2.6 mi).
  • Have fun with onsite activities like kayaking, snorkeling, and volleyball and improve your game at the onsite tennis courts. Additional recreation onsite includes basketball and ecotours. Enjoy a swim in one of the 3 outdoor swimming pools or use the all-inclusive property's other amenities, which include a fitness center and spa services. Allegro Playacar - All Inclusive also has a garden.
8,2.Very good.
  • 6,0.Good

    Beach and water were phenomenal. Property was average at best, food was poor.

    3 night family trip, Feb 26, 2021

    Verified Expedia guest review

  • 2,0.Poor

    Never Again

    Food was garbage, drionks were well drinks, only enjoyed the pool. I would stay away....

    4 night trip with friends, Feb 18, 2021

    Verified guest review

  • 4,0.Fair

    Beach area was nice. Only 1 time did we get any drink service on the beach in 3 days. There are a few good workers but most are not interested in providing good service. Twice we starting eating at the buffet with our fingers because we did not have a fork or knife. Many servers would be cleaning other tables and look at us, but did not help even with me waving at them asking for silverware, I guess it was not a table they were responsible for. Be prepared to eat all meals at a very average buffet. They have 3 other small a la cart restaurants, but only 1 is open 3x a week and getting a reservation almost impossible. They were only seating like 5 tables an hour because of covid rules, OK understand then open all 3 restaurants and more people can have a better experience. The Liquor was very low end. We are in Mexico and the best tequila they served at a local store was $6 USD per bottle. Only 2 bars open and one bar did not even have the 'best' tequila. I asked the bartender to call someone to bring a bottle from the pool bar, about 4 minute walk away and he would not do it. I called the front desk for assistance and a manager came and stared at the other crappy tequila bottle they had and said this one is good. Terrible customer service, just terrible. Don't bother to go to this place, I have been to 4 other all inclusive resorts in the past 3 years including covid times and this was just awful. Cancel your reservation and get a refund while you can

    3 night romance trip, Feb 4, 2021

    Verified Expedia guest review

  • 2,0.Poor

    Probably the worst vacation in Mexico we’ve ever had. Don’t even know what to start with. -Food was bland, not seasoned at all, same things every day. None of the restaurants were open. So thank God for the Booz and the little pizza kiosk outside, otherwise we would be hungry after the cafeteria. - workers do not speak English! Can’t even order food, they don’t know any names! Same with lobby, had to use a phone translator for everything! Ridiculous. - you have to ask the server to put food on your plate (if they somehow understand what you’re telling them) because of COVID and all, but some people would grab the spoons for the sauce and get it themselves. Servers said nothing. Then people would give their plates back to server to add more food. That just defeats the whole purpose of this! - next, a day without hot water, so no showers after multiple trips to beach, with 2 kids. Next day- no electricity, so no a/c and super hot in the hotel room. Next- they start painting in a room next door and within minutes we can’t breathe in our room, have to run out with kids. Got headaches right after. Had to move to a different room. Never in my life would I ever come back here. Please go somewhere else if you want to enjoy your vacay!

    8 night family trip, Feb 3, 2021

    Verified Expedia guest review

  • 8,0.Very good

    From the moment we arrived on the property, every staff there was very friendly and professional. The room is clean & the overall property is clean. The food is tasty but there are not many variety to choose from. I was not given information about a la carte restaurant, therefore, our only options are buffet for breakfast, lunch & dinner. The drinks are good and the server & bartenders are knowledgeable about what to serve.

    3 night family trip, Jan 29, 2021

    Verified Expedia guest review

  • 8,0.Very good

    Nice and comfy. Not so expensive. Some rooms have thin walls, though, and a desktop in the room would have been nice as well. Overall, good.

    4 night family trip, Jan 21, 2021

    Verified Expedia guest review

  • 8,0.Very good

    The resort was just reopening after a 10 month closing due to COVID. We arrived day 4. There were some kinks but the staff worked hard to fix any problems. Food was amazing. Specialty restaurants were not fully functional yet but the buffet didn’t disappoint. They also did a great job of keeping us ‘safe’ (COVID related).

    Karli, 5 night family trip, Dec 28, 2020

    Verified Expedia guest review

  • 2,0.Poor

    The hotel staff and the beach were fantastic. I thought the food was pretty good. But, the front desk staff was not very helpful. Our first room was near the night time entertainment area and it was so loud we could not sleep at all. It sounded like a concert in our room. We also had hardly any water pressure and a refrigerator that did not work. The front desk said they could not move us until the next day. Our new room air conditioning went out and we notified the front desk and they did not fix it so we had no air conditioning for 3 days until we left the hotel. Also we had to extend our stay 1 day due to a flight change. The front desk staff told us to do it online through Barcelo, their hotel group so we did. So on the last night we were sleeping and at 1:30 in the morning there was knocking at what seemed to be our door and than someone entered our room in the middle of the night. It was the front desk staff. They leave and the knocking continues so I open the door and they proceed to tell me I need to get dressed and come to the front desk to confirm my credit card for the additional night. They could have called, but none of the phones worked in the hotel and why could they not let us know earlier in the stay. I was furious! Here we are trying to sleep in our hot room with no air conditioning so we can get up early for our flight and someone barges into our room with no announcement. Unacceptable, this has never happened to me before, I would not recommend.

    Patrick, 5 night romance trip, Dec 28, 2020

    Verified Orbitz guest review

  • 6,0.Good

    Great beach , poor upkeep of facilities. Pool bathroom needs total renovation, steps to beach need painting, puts guests at risk for splinters,

    Maria, 6 night romance trip, Mar 5, 2020

    Verified Expedia guest review

  • 8,0.Very good

    Allegro Playacar is set up like a village of low rise thatched roofed two floor units. Our upper suite was updated and clean and the bed and linens were very comfortable. Each suite has a nice sized balcony/porch and we were able to see a bit of the ocean. The walkability is very good and they provide barrier free access on the grounds. The surroundings are very picturesque. We were impressed that they had special wheelchairs for beach access. And we saw those chairs being put to good use. The beach is lovely and goes on forever and there are different water sports offered. We are shade lovers, and although there are palm trees that provide some shade on the beach, we would have liked to have more sun shelter options. The two very lovely pools had canvas, lattice shelters, however, they did not block all of the sun. We would have preferred that the canvas pieces were closer together to provide complete shade. The staff were very efficient and they provided beach and pool activities. The evening entertainment was good. There was a good variety of food as well as whatever drinks you preferred. There were drinking water dispensers as well. We had one issue with a clogged toilet and it was fixed in no time! Check in was efficient and we were welcomed and given a tour by Israel who made us feel right at home. We are looking at returning next year for a longer stay instead of renting an Airbnb in Cancun. Cheers!

    Matthew, 2 night romance trip, Feb 20, 2020

    Verified Expedia guest review

See all 396 reviews