Royal Hideaway Playacar All Inclusive - Adults only

Photo gallery for Royal Hideaway Playacar All Inclusive - Adults only

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On the beach, white sand, beach cabanas, beach umbrellas
On the beach, white sand, beach cabanas, beach umbrellas
On the beach, white sand, beach cabanas, beach umbrellas
6 outdoor pools

Overview of Royal Hideaway Playacar All Inclusive - Adults only

VIP Access

Royal Hideaway Playacar All Inclusive - Adults only

4.5 star property
Adults-only beachfront hotel with spa, near Quinta Avenida

8,8/10 Fabulous

1 002 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
Lote Hotelero No 6 Desarollo, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 3 bars/lounges
  • Full-service spa
  • 6 outdoor pools
  • 2 outdoor tennis courts
  • Health club
  • Sauna
  • Beach umbrellas
  • Beach cabanas
  • Beach towels
  • Spa tub
For families
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Playacar
  • Quinta Avenida - 25 min walk
  • Playa del Carmen Maritime Terminal - 27 min walk
  • Playa del Carmen Main Beach - 27 min walk
  • Mamitas Beach - 41 min walk
  • Playacar Golf Club - 2 min drive
  • Grand Coral Golf Riviera Maya - 18 min drive
  • Xplor Theme Park - 18 min drive
  • Xcaret Eco Theme Park - 21 min drive
  • Ferry to Cozumel - 21 min drive
  • Tres Rios Ecopark - 28 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive
  • Cozumel Intl. Airport (CZM) - 12.3 miles/19.8 km
  • Airport shuttle (surcharge)

About this property

Royal Hideaway Playacar All Inclusive - Adults only

At Royal Hideaway Playacar All Inclusive - Adults only, you can spend time at the beach enjoying cabanas, beach umbrellas, and volleyball, plus you'll be within a 10-minute drive of Playa del Carmen Main Beach. There's plenty of fun with the 6 outdoor pools and outdoor pool, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, hydrotherapy, and mani/pedis. Serving Spanish cuisine, Ventanas is one of 6 restaurants and 3 bars/lounges. Other highlights at this luxurious hotel include a beach bar, a health club, and a fitness center. Fellow travelers say good things about the pool and helpful staff.

All-inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Sailing
Snorkeling
Surfing/body boarding

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 200 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - 10:00 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • Children (17 years old and younger) not allowed
  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • Free full breakfast each morning 7:00 AM–11:00 AM
  • 6 restaurants
  • 3 bars/lounges
  • Beach bar
  • Private dining
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Beach volleyball
  • Basketball
  • Kayaking
  • Sailing
  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Wedding services
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas

Facilities

  • Built in 1998
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • 18 holes of golf
  • 6 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Spa tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms

Accessibility

  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Grab bar near toilet

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • LCD television

Home comfort

  • Air conditioning
  • Fan
  • Minibar
  • Coffee/tea maker
  • Slippers

Sleep well

  • Premium bedding

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Separate bathtub and shower

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All-inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Sailing
Snorkeling
Surfing/body boarding

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Spa

The Retreat has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily.

Dining

Ventanas - This restaurant specializes in Spanish cuisine.
Spices - This diner specializes in Mexican cuisine. Open daily.
Palazzo - This diner specializes in Italian cuisine. Open daily.
Azia Avant Thai - This diner specializes in Thai cuisine. Open daily.
The Grill - Onsite diner. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Sanitation services: USD 1.5 per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 250 per vehicle (roundtrip, maximum occupancy 5)

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

The restaurants at this property enforce a formal dress code.

Also known as

Hideaway Playacar
Playacar Hideaway
Playacar Royal Hideaway
Royal Hideaway
Royal Hideaway All Inclusive
Royal Hideaway Playacar
Royal Hideaway Playacar All Inclusive
Royal Playacar
Royal Playacar Hideaway
Occidental Royal Hideaway
Royal Hideaway Mexico
Royal Hideaway Playa Del Carmen
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
Royal Hideaway Playacar Adults Playa del Carmen
Royal Hideaway Playacar Adults
Royal Hideaway Playacar Resort All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults Playa del Carmen
Royal Hideaway Playacar All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults Hotel
Royal Hideaway Playacar Resort All Inclusive Adults only
Royal Hideaway Playacar All Inclusive Adults
Royal Hideaway All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults only
Royal Hideaway Playacar All Inclusive - Adults only Hotel
Royal Hideaway Playacar All Inclusive Adults only
Royal Hideaway All Inclusive Adults All-inclusive property
Royal Hideaway Playacar All Inclusive
Royal Hideaway Playacar Resort All Inclusive Adults only

Frequently asked questions

Overall score and ratings

8,8

Fabulous

9,4/10

Cleanliness

9,2/10

Staff & service

8,4/10

Amenities

8,8/10

Property conditions & facilities

8,5/10

Eco-friendliness

4/10 Fair

AC did not properly work, no hot water, difficult to get reservations for dinner. Will not be going back in the future
Wesley Michael, 4-night trip with friends
Verified Orbitz guest review

6/10 Good

The resort itself was beautiful. However, there weren’t many restaurant options and not shopping. The entertainment was just “ok”.
Julie R, 3-night trip with friends
Verified Expedia guest review

4/10 Fair

The grounds of the resort are beautiful and we (4 women traveling together) felt safe. That is where the enjoyment ended. We had 2 rooms and the air conditioning didn’t work in one of them. It was miserably hot. So hot we couldn’t sleep so all 4 of us ended up sleeping in one room. We asked each day for something to be done and nothing was. Nor would they refund or discount the room the AC wasn’t working. Very, very disappointing. Our experience definitely did not live up to their reputation for service.
Russell, 6-night trip with friends
Verified Expedia guest review

8/10 Very good

Everything was good!
Dimitry, 10-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything was excellent. Very nice place
Gerica, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Clean, quiet, great food, friendly staff.
Randall L, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

Wonderful
Meghan, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Loved the resort. Beautiful property but be prepared to have to wear a mask everywhere except the pool area. It was very inconvenient. We have stayed at other resorts in Mexico in mid COVID and masks were not required. We would have stayed elsewhere had we known this.
Danette, 7-night romance trip
Verified Expedia guest review

4/10 Fair

Small buffet and was not open all the time. Minimal choices. Seaweed on the beach so we had to access from other properties. Restaurants messed up reservations and sometimes we did have reservations till 9 p.m. which is late for us to eat. No hot water on 4 of the days we stayed out of 11. Chairs on the beach were uncomfortable and the ones around the pool were taken by guest early in the morning, as early at 5 A.M. I would never recommend this hotel to anyone.
Marina, 10-night family trip
Verified Expedia guest review

10/10 Exceptional

staff is always fantastic. Our waiter Oscar, who we have had over a number of years is great as is Cinar. This place never disappoints.
joyce, 6-night romance trip
Verified Expedia guest review