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All properties in Playa del Carmen, Quintana Roo, Mexico

Royal Hideaway Playacar All Inclusive - Adults only

Adults-only beachfront hotel with spa, near Quinta Avenida

  • Free full breakfast, free WiFi in lobby, and free parking
From
ZAR 5,374

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  • Outdoor Pool
  • Outdoor Pool
  • Beach
  • Beach
  • Outdoor Pool
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Lote Hotelero No 6 Desarollo, Playa del Carmen, 77710, QROO, Mexico
8,8.Fabulous.
  • We love Royal Hideaway! The grounds are quiet, intimate and lush. The view of the pool…

    Mar 30, 2021

  • This hotel was about 30 precent operational. Limited food options, no buffet.Very few…

    Feb 10, 2021

See all 385 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Walkable
Dining options
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 200 guestrooms
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool

What’s around

  • In Playacar
  • Quinta Avenida - 25 min walk
  • Playa del Carmen Maritime Terminal - 26 min walk
  • Playa del Carmen Main Beach - 26 min walk
  • Mamitas Beach Club - 41 min walk
  • Nuestra Senora del Carmen Catholic Church - 35 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Luxury Room (Sunrise)
  • Luxury Room (Relax Pool)
  • Luxury Room
  • Luxury Room (Royal View)

Location

Lote Hotelero No 6 Desarollo, Playa del Carmen, 77710, QROO, Mexico
  • In Playacar
  • Quinta Avenida - 25 min walk
  • Playa del Carmen Maritime Terminal - 26 min walk

What’s around

Landmarks

  • In Playacar
  • Quinta Avenida - 25 min walk
  • Playa del Carmen Maritime Terminal - 26 min walk
  • Playa del Carmen Main Beach - 26 min walk
  • Mamitas Beach Club - 41 min walk
  • Nuestra Senora del Carmen Catholic Church - 35 min walk
  • Playacar Golf Club - 41 min walk
  • Plaza Paraiso - 23 min walk
  • Paseo del Carmen - 23 min walk
  • Yucatek Divers - 29 min walk
  • 3D Museum of Wonders - 32 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 200 rooms

Arriving/leaving

  • Check-in time 3:00 PM-10:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • Children (17 years old and younger) not allowed
  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free uncovered onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Caters to adults only
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free full breakfast daily
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service

Things to do

  • Outdoor pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Basketball on site
  • Kayaking on site
  • Sailing on site
  • Tennis lessons on site
  • Volleyball on site
  • Golfing nearby
  • Health club
  • Tennis on site
  • Spa tub
  • Sauna
  • Arcade/game room

Working away

  • Business center
  • Meeting rooms
  • One meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Wedding services
  • Porter/bellhop

Facilities

  • Year Built - 1998
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Grab bar - near toilet

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers

Sleep well

  • Premium bedding

Things to enjoy

  • Furnished balcony or patio

Freshen up

  • Private bathroom
  • Separate bathtub and shower

Be entertained

  • LCD TV

Stay connected

  • Desk
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Dining availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Rowing/canoeing
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Spa

The Retreat has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Kayaking on site
  • Sailing on site
  • Tennis lessons on site
  • Volleyball on site

Nearby

  • Golfing nearby

Small print

Also known as

  • Hideaway Playacar
  • Occidental Royal Hideaway
  • Royal Hideaway Mexico
  • Royal Hideaway Playa Del Carmen
  • Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
  • Royal Hideaway Playacar And Occidental Resorts
  • Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
  • Royal Hideaway Playacar Adults Playa del Carmen
  • Royal Hideaway Playacar Adults
  • Royal Hideaway Playacar Resort All Inclusive Adults
  • Royal Hideaway Playacar All Inclusive Adults Playa del Carmen
  • Playacar Hideaway
  • Royal Hideaway Playacar All Inclusive Adults
  • Royal Hideaway Playacar All Inclusive Adults Hotel
  • Royal Hideaway Playacar Resort All Inclusive Adults only
  • Royal Hideaway Playacar All Inclusive Adults
  • Royal Hideaway All Inclusive Adults
  • Royal Hideaway Playacar All Inclusive Adults only
  • Royal Hideaway Playacar All Inclusive - Adults only Hotel
  • Playacar Royal Hideaway
  • Royal Hideaway Playacar All Inclusive Adults only
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  • Royal Playacar Hideaway

Optional extras

Airport shuttle service is offered for an extra charge of USD 250 per vehicle (roundtrip, Maximum occupancy 5)

Airport shuttle service for children costs USD 0 (roundtrip)

Policies

The restaurants at this property enforce a formal dress code.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for golf tee times and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Sanitation services: USD 1.50

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Royal Hideaway Playacar All Inclusive - Adults only does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - 10:00 PM. Check-out time is noon.
  • Yes, there's an onsite restaurant. Nearby restaurants include El Nero (2.1 mi), Perché no (2.5 mi), and Doña Aurelia (2.6 mi).
  • Yes, an airport shuttle is available. The charge is USD 250 per vehicle roundtrip.
  • Have fun with onsite activities like kayaking, sailing, and volleyball and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , basketball, and volleyball. Indulge in a treatment at the spa and soothe your senses in the spa tub. Royal Hideaway Playacar All Inclusive - Adults only also has an outdoor pool, a sauna, and a health club, as well as an arcade and a garden.
8,8.Fabulous.
  • 6,0.Good

    Unimpressed

    U

    Lyndsay, 1 night trip, May 15, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    We stayed and everything was great- capacity was low and service was outstanding. My husband had a false positive covid test and we were downgraded with our room and moved to the other side of the resort, he tested negative on his PCR covid test they did not move us back to our room which was ocean front. We paid for the nice upgraded view all of our nights, but did not get this our last night even though we need the test was incorrect and he tested negative. Thinking they would offer a reduced and discounted fee for that night night (knowing he did not have covid from the test), we were not offered this.

    4 night romance trip, Feb 5, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    The property was beautiful & very clean! We liked that it wasn’t so big and therefore felt kind of private/secluded. Beach was nice and clean! Staff was very friendly and accommodating. Food & service was great!

    5 night family trip, Jan 29, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Wonderful service and very friendly staff. Excellent food!

    3 night romance trip, Jan 28, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    It was a wonderful experience, the staff was all amazing and Pro Divers did an awesome job with our diving tours. They are connected with the resort

    Peter, 7 night trip, Jan 14, 2021

    Verified Hotels.com guest review

  • 2,0.Poor

    NOT a 4 star resort. Awful experience. STAY AWAY! The property is dated and it shows. “Adults Only” is more like 55 . Their restaurants and food are poor too. Rude unprofessional and intimidating techniques appear to be common practice here too. When disputing unexpected and excessive additional charges upon check out, we were told that we would not be permitted to leave the property until the bill was paid in full. The property is manned with iron gates. Momentarily we truly felt like prisoners and to avoid missing our flights we simply felt forced to pay.. I would not recommend ANYONE to stay here. This left a bad taste with Expedia as well. In the future we will use different sites to book our trips with.

    4 night trip with friends, Jan 13, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Beautiful resort. Staff was amazing!

    1 night trip, Jan 4, 2021

    Verified Hotels.com guest review

  • 4,0.Fair

    I normally don’t leave reviews unless something uniquely amazing or horrible happens during a stay, and my experience at Hideaway was HORRIBLE. After being accused of lying about not knowing my room number and calling a friend my spouse by the manager D, after coming to my room with two security guards...he said “I’m in trouble” and “things are bad for me”...completely unacceptable behavior for someone in any position of management. He was rude, aggressive and completely inappropriate. I left the resort early and stayed at Palmia (Amazing!!) and will never support or endorse any family,friends or strangers to stay at Hideaway. I’m sure the fact I am a black man was the reason for the 2 security guards that the manager brought along. Terrible end to 2020 with that experience...but Palmia Resort saved the day.

    O.Oduah, 3 night trip, Dec 29, 2020

    Verified Expedia guest review

  • 8,0.Very good

    The room is okay, clean which is nice. Pools were dirty and the hot tubs were even dirtier and didn't work. Staff is nice. Our last day there happened to be the day the hotel shutdown, some were warned and others were not which was disappointing to hear, from what i understood customers were transferred to another resort. Food was good also, better than most all inclusives'. Drinks were okay. The resort allows people to walk up and try to sell you things in the seating area in the sand which is annoying and they shouldn't be crossing over. Overall the property I'd say is a 3.5 star. Good place to stay if your looking for a cheaper stay.

    Alla, 4 night family trip, Mar 17, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    It was an unforgettable experience. It exceeded our expectations in our 25 years of marriage celebration. We are really very grateful.

    6 night romance trip, Mar 15, 2020

    Verified Expedia guest review

See all 385 reviews