Destination
Guests
All properties in Playa del Carmen, Quintana Roo, Mexico

Riu Playacar All Inclusive

All-inclusive beachfront property with spa, near Quinta Avenida

  • Free buffet breakfast, free WiFi, and free parking

Image gallery

  • Pool
  • Pool
  • Beach
  • Beach
  • Pool
Pool. Image 1 of 87.
1 / 87Pool
8,6.Fabulous.
  • This was a lower scale Riu that I stayed in but its worth the value. Good service, Clean,…

    May 9, 2021

  • All Inclusive meals and drinks are OK. No real juices only chemicals at bars. Rooms seems…

    Apr 8, 2021

See all 513 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Walkable
Shopping
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 396 guestrooms
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 4 bars/lounges
  • Full-service spa
  • 3 outdoor pools

Feel at home

  • Children's pool
  • Children's club
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Private bathroom

What’s around

  • In Playacar
  • Quinta Avenida - 27 min walk
  • Playa del Carmen Maritime Terminal - 28 min walk
  • Playa del Carmen Main Beach - 28 min walk
  • Mamitas Beach Club - 43 min walk
  • Nuestra Senora del Carmen Catholic Church - 37 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Double Room (U)
  • Junior Suite (U)
  • Standard Double Room, Balcony (M)
  • Standard Double Room (L)
  • Standard Double Room (E)
  • Double Room (sin Balcón (M))
  • Junior Suite (M)
  • Double Room (B2C-US)
  • Junior Suite (B2C-US)
  • Standard Double Room, Ocean View (U)
  • Standard Double Room, Ocean View (B2C-US)
  • Standard Double Room, Ocean View (L)
  • Standard Double Room, Ocean View (E)
  • Junior Suite (L)
  • Junior Suite (E)
  • Junior Suite (C)
  • Standard Double Room (C)
  • Double Room (B2C CAN)
  • Junior Suite (B2C CAN)
  • Standard Double Room, Ocean View (B2C CAN)

What’s around

Landmarks

  • In Playacar
  • Quinta Avenida - 27 min walk
  • Playa del Carmen Maritime Terminal - 28 min walk
  • Playa del Carmen Main Beach - 28 min walk
  • Mamitas Beach Club - 43 min walk
  • Nuestra Senora del Carmen Catholic Church - 37 min walk
  • Playacar Golf Club - 39 min walk
  • Plaza Paraiso - 25 min walk
  • Paseo del Carmen - 25 min walk
  • Yucatek Divers - 31 min walk
  • 3D Museum of Wonders - 34 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive
map

At a glance

Size

  • 396 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 4:00 PM-11 PM
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Children

  • No cribs (infant beds)
  • Babysitting/childcare*
  • Free children's club (ages 4 - 12)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
*See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)

Food and drink

  • Free buffet breakfast daily
  • 4 restaurants
  • 4 bars/lounges
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • Coffee/tea in a common area

Things to do

  • Fitness classes on site
  • Kayaking on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Windsurfing on site
  • Golf lessons available nearby
  • Golfing nearby
  • Water skiing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 9
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

Languages Spoken

  • English
  • French
  • German
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 22-inch TV
  • Satellite TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Access to offsite nightclubs
  • Onsite live performances

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Spa

Renova Spa has massage/treatment rooms. Services include massages and manicures and pedicures.

The spa is open daily.

Dining

The Palms - This buffet restaurant serves breakfast, lunch, and dinner.

Jade - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Turquesa - This poolside steakhouse serves dinner only. Open daily.

Traviata - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Anana - Onsite lobby lounge. Open 24 hours. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Fitness classes on site
  • Kayaking on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Windsurfing on site

Nearby

  • Golf lessons available nearby
  • Golfing nearby
  • Water skiing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • Playacar Riu
  • Rui Playacar
  • Riu Playacar All Inclusive Playa del Carmen
  • Riu Playa Del Carmen
  • Riu Playacar All Inclusive All-inclusive property
  • Riu car Inclusive inclusive p
  • Riu Playacar Inclusive Carmen
  • Riu Playacar All Inclusive Playa del Carmen
  • Riu Playacar All Inclusive All-inclusive property
  • Riu Playacar
  • Riu Playacar All Inclusive
  • Hotel Riu Playacar Riviera Maya/Playa Del Carmen, Mexico
  • Playacar Hotels
  • Riu Playacar Hotel Playa Del Carmen
  • Riu Playacar Mexico
  • Riu Playacar Playa Del Carmen
  • Riu Playacar Reviews

Optional extras

Babysitting/childcare is available for an extra charge

Policies

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Riu Playacar All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 3 outdoor pools and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 4:00 PM - 11 PM. Check-out time is 11:00 AM.
  • Yes, there are 4 onsite restaurants, featuring Asian cuisine and poolside dining. Nearby restaurants include El Nero (2.2 mi), Alux Restaurant (2.5 mi), and Perché no (2.6 mi).
  • Have fun with onsite activities like kayaking, sailing, and windsurfing. Additional recreation onsite includes aerobics . Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Riu Playacar All Inclusive also has 4 bars and a health club, as well as a garden.
8,6.Fabulous.
  • 8,0.Very good

    Very good Hotel to stay

    Employees were helpful and nice, the hotel is good and every night there are performances on their nice theater. Cocktails have good variety and quality and they serve you any drink you want right on the beach, which is awesome!. Food quality is not fantastic but it is ok. I will come back to this hotel

    Carlos A, 9 night trip, Apr 2, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    Just okay

    Nice place maybe because they weren’t at full capacity. Adhered to Covid rules very well. Clean! Service was fine. Staff was nice. Outrageous charge— 900 pesos (US $45) to change dirty sheets when my son had a slight accident. It was not significant at all. 🙄 This was an unacceptable charge for sure. Buffet was not great but we went to another RIU property (RIU Yucatán) and their buffet was excellent. We joked that it seemed like the RIU Playacar’s buffet must have been the training property for the others. Of course we discovered this near the end of the 8 day trip. A nice stay but just okay. Will go somewhere else next time.

    Lynn, 6 night family trip, Mar 31, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Very nice property. Great massage therapist. Friendly staff. I’d definitely return.

    5 night family trip, Mar 14, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Whole resort was fantastic. Staff was spot on and paid attention to everyones needs.

    6 night romance trip, Mar 12, 2021

    Verified Expedia guest review

  • 6,0.Good

    Love the servers they are so good Don’t like food 3 times during the day SAME FOOD Towels at the room so old

    4 night romance trip, Mar 12, 2021

    Verified Travelocity guest review

  • 10,0.Exceptional

    The property grounds were beautiful well-maintained immaculate the pool was also beautiful food was great service was great the only bad thing was their beds were not comfortable they were too hard other than that we had a great time

    5 night romance trip, Mar 9, 2021

    Verified Expedia guest review

  • 8,0.Very good

    Excellent service, friendly staff always welcoming and ready ro serve you. They make you feel very comfortable and make sure you have a good stay

    5 night family trip, Mar 6, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    This resort is small in comparison to others I’ve stayed at but it was as amazing . The staff are kind and the entertainment staff do a great job of including you in activities . The food is great and the wait staff is very attentive to your needs . The beach is beautiful and you are to close proximity to 5th Avenue for nightlife . Shout out to Eliazar for providing exceptional service during our breakfast and lunch .

    5 night family trip, Mar 6, 2021

    Verified Expedia guest review

  • 8,0.Very good

    Staff are very friendly and helpful, grounds are very clean. The rooms are a little outdated but works just fine. The food was better than expected, especially the omlettes made at the breakfast buffet!! Enjoyed my stay and would definitely stay again.

    4 night trip with friends, Mar 4, 2021

    Verified Expedia guest review

  • 6,0.Good

    The food was great the room smelled like mildew and mold I was very disappointed

    4 night family trip, Mar 1, 2021

    Verified Travelocity guest review

See all 513 reviews