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Crowne Plaza Toluca Lancaster, an IHG Hotel

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Exterior
Suite, 1 Bedroom (Two-story) | Minibar, in-room safe, desk, soundproofing
Standard Room | Minibar, in-room safe, desk, soundproofing
Standard Room, 2 Double Beds | Minibar, in-room safe, desk, soundproofing
Minibar, in-room safe, desk, soundproofing

Overview of Crowne Plaza Toluca Lancaster, an IHG Hotel

Crowne Plaza Toluca Lancaster, an IHG Hotel

4-star property
4-star hotel in Toluca with spa and restaurant

9,0/10 Superb

181 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
  • Bar
Map
Paseo Tollocan Oriente No 750, Toluca, MEX, 52170

Room options

About this area

What's nearby

  • Heart of Toluca
  • Galerias Metepec Shopping Center - 21 min drive
  • Centro Dinámico Pegaso - 31 min drive
  • Nevado de Toluca National Park - 92 min drive

Getting around

  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 16 min drive
  • Free area shuttle

Restaurants

  • La Sonora Botanera - 3 min walk
  • María Argentina - 3 min walk
  • Culichioso - 4 min walk
  • Parrilla Uruguaya - 6 min walk
  • Fisher’s - 6 min walk

About this property

Crowne Plaza Toluca Lancaster, an IHG Hotel

Crowne Plaza Toluca Lancaster, an IHG Hotel is a great choice for a stay in Toluca. Guests can be pampered with massages at the spa and grab a bite to eat at the restaurant. A bar/lounge, a 24-hour health club, and a fitness center are other highlights at this upscale hotel. The helpful staff and restaurant get good marks from fellow travelers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 113 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Offsite

  • Free area shuttle within 10 km

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free local shuttle
  • Grocery/convenience store

What to do

  • Pool table

Working away

  • 24-hour business center
  • Meeting room
  • Computer station
  • Conference center (3907 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • 24-hour health club
  • Full-service spa
  • Sauna
  • Steam room

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Cable/satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of MXN 270 for adults and MXN 270 for children (approximately)
  • Early check-in can be arranged for an extra charge of MXN 800 (subject to availability)
  • Late check-out can be arranged for an extra charge of MXN 800.00 (subject to availability)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Also known as

Crowne Plaza Lancaster
Crowne Plaza Lancaster Hotel
Crowne Plaza Lancaster Hotel Toluca
Crowne Plaza Lancaster Toluca
Crowne Plaza Toluca
Crowne Plaza Toluca Lancaster
Lancaster Toluca
Crowne Plaza Lancaster Toluca Hotel Toluca
Crowne Plaza Toluca Lancaster Hotel
Crowne Plaza Toluca Lancaster
Crowne Plaza Toluca Lancaster an IHG Hotel

Frequently asked questions

Does Crowne Plaza Toluca Lancaster, an IHG Hotel offer free cancellation for a full refund?
Yes, Crowne Plaza Toluca Lancaster, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Crowne Plaza Toluca Lancaster, an IHG Hotel?
As of 27 January 2023, prices found for a 1-night stay for 2 adults at Crowne Plaza Toluca Lancaster, an IHG Hotel on 10 February 2023 start from R1 717, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Crowne Plaza Toluca Lancaster, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Crowne Plaza Toluca Lancaster, an IHG Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Crowne Plaza Toluca Lancaster, an IHG Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Crowne Plaza Toluca Lancaster, an IHG Hotel?
You can check in from 3:00 PM - midnight. There's a charge of MXN 800 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of MXN 800.00 (subject to availability).
What is there to do at Crowne Plaza Toluca Lancaster, an IHG Hotel and nearby?
Crowne Plaza Toluca Lancaster, an IHG Hotel has a spa and a 24-hour health club.
Are there restaurants at or near Crowne Plaza Toluca Lancaster, an IHG Hotel?
Yes, there's an onsite restaurant. Nearby restaurants include La Sonora Botanera (3-min walk), María Argentina (3-min walk), and Culichioso (4-min walk).
What's the area around Crowne Plaza Toluca Lancaster, an IHG Hotel like?
Crowne Plaza Toluca Lancaster, an IHG Hotel puts you in the heart of Toluca. Popular attractions include Galerias Metepec Shopping Center, which is 21 minutes away by car.

Reviews

9,0

Superb

9,2/10

Cleanliness

9,0/10

Staff & service

8,8/10

Amenities

9,0/10

Property conditions & facilities

8,5/10

Eco-friendliness

Reviews

10/10 Exceptional

Cesar, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

jaime, 7-night trip
Verified Hotels.com guest review

8/10 Very good

Hector G, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Desmond, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Desmond, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

franciso, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Edder, 2-night trip
Verified Expedia guest review

2/10 Poor

Rude staff
KURIAN, 2-night business trip
Verified Expedia guest review

8/10 Very good

David, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Juan, 1-night business trip
Verified Hotels.com guest review