Mercure Resort Sanur - CHSE Certified

Photo gallery for Mercure Resort Sanur - CHSE Certified

Primary image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
2 outdoor pools, pool umbrellas, sun loungers

Overview of Mercure Resort Sanur - CHSE Certified

UNESCO Sustainable Travel Pledge

Mercure Resort Sanur - CHSE Certified

4.0 star property
4-star beachfront hotel with spa, near Sanur Beach

7,8/10 Good

501 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Connecting rooms available
Map
Jalan Mertasari Sanur, P.O. Box 3476, Denpasar, Bali, 80034
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and 2 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Free children's club
  • Free area shuttle
  • Outdoor tennis court
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
For families
  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Sanur Beach - 28 min walk
  • Waterbom Bali - 12 min drive
  • Kuta Beach - 26 min drive
  • Beachwalk Shopping Center - 32 min drive
  • Bali Bombing Memorial - 29 min drive
  • Legian Beach - 30 min drive
  • Double Six Beach - 32 min drive
  • Jimbaran Beach - 24 min drive
  • Seminyak Beach - 35 min drive
  • Eat Street - 30 min drive

Getting around

  • Ngurah Rai Intl. Airport (DPS) - 24 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)

About this property

Mercure Resort Sanur - CHSE Certified

At Mercure Resort Sanur - CHSE Certified, you can spend time at the beach enjoying beach umbrellas, beach massages, and yoga, plus you'll be within a 10-minute drive of Sanur Beach. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in hot stone massages, facials, and body scrubs. The restaurant is a great spot for a bite to eat and cold drinks are served at the beach bar. Other highlights at this upscale hotel include 2 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers say good things about the pool and helpful staff.

Languages

English, French, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 189 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • This property offers airport shuttle service (surcharge) for up to 3 guests with luggage .
  • This is a CHSE certified property. CHSE (Clean, Health, Safety, and Environment) is a health and safety certification issued by the Indonesian Ministry of Tourism and Creative Economy. When traveling to Indonesia, guests will be required to book a minimum number of nights at a CHSE certified accommodation, check government regulations for more details.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Offsite

  • Free area shuttle within 2.20 km

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 bars/lounges
  • Restaurant
  • Beach bar
  • Poolside bar
  • Barbecue grills
  • Free daily reception
  • Room service (late night)
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Free children's club
  • Children's pool
  • Free local shuttle
  • Playground
  • Grocery/convenience store
  • Children's menu
  • Lifeguard on site

What to do

  • On the beach
  • Tennis
  • Beach yoga
  • Beach volleyball
  • Windsurfing
  • Shopping
  • Pool table
  • Access to nearby outdoor pool
  • Golfing nearby
  • Safari nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference space (4842 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 41 buildings/towers
  • Built in 1988
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Piano
  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Outdoor tennis court
  • 24-hour pool access
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Languages

  • English
  • French
  • Indonesian

Room amenities

Be entertained

  • 29-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio
  • Fireplace

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

My Spa has 7 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include hot stone massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Dining

Sahadewa Bar - This bar is located by the pool and specializes in international cuisine. Open daily.
Breeze Bar - This bar is located on the beach and specializes in international cuisine. Happy hour is offered. Open daily.
De Lounge - This lobby lounge overlooks the garden and specializes in international cuisine. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Refundable deposits

  • Deposit: IDR 200000 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 160000 for adults and IDR 80000 for children (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 250000 per vehicle (one way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Children & extra beds

  • Rollaway beds are available for IDR 390000 per night

Pool, spa, & gym (if applicable)

  • Pool open 24-hours
  • Guests under 12 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Mercure Resort
Mercure Resort Sanur
Mercure Sanur
Accor Hotel Sanur
Mercure Hotel Sanur
Mercure Resort Sanur Bali
Mercure Resort Sanur Hotel Sanur
Mercure Resort Sanur
Mercure Sanur Chse Certified
Mercure Resort Sanur CHSE Certified
Mercure Resort Sanur - CHSE Certified Hotel
Mercure Resort Sanur - CHSE Certified Denpasar
Mercure Resort Sanur - CHSE Certified Hotel Denpasar

Frequently asked questions

Overall score and ratings

7,8

Good

7,8/10

Cleanliness

8,4/10

Staff & service

7,1/10

Amenities

7,2/10

Property conditions & facilities

7,0/10

Eco-friendliness

6/10 Good

Was great just needs alot of work, grounds need to cleaned up and grass needs to be cut,
Todd, 1-night trip with friends
Verified Wotif guest review

8/10 Very good

William, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Staff are so friendly and will go out of their way to help, and always with a smile. We are return visitors many times to this hotel. The location is perfect, set on a lovely beach. Best suited to couples looking for a relaxing holiday.
22-night romance trip
Verified Ebookers guest review

10/10 Exceptional

Great location, fabulous breakfast buffet, nice pools and beach
4-night trip with friends
Verified Orbitz guest review

10/10 Exceptional

4-night trip
Verified Expedia guest review

8/10 Very good

Lovely gardens, beachfront lounges looking out to sea, large swimming pools, great inhouse spa. Lovely staff who always greet you.
8-night trip
Verified Expedia guest review

6/10 Good

6-night trip
Verified Expedia guest review

10/10 Exceptional

16-night trip
Verified Expedia guest review

8/10 Very good

Great location, but resort tired
Great beachfront location, quiet and relaxing Resort needs some work, bathrooms in some rooms very tired, and grounds need improvement. Although we paid for medium class room, lower standard rooms had been renovated, so you don’t always get what you paid for 🤔
Lisa, 6-night trip
Verified Hotels.com guest review

4/10 Fair

The hotel entrance and lobby were very nice. However, our room was not so great. The furniture was old and scared and the bathroom, though large, was very antiquated. There is s nice beach and pool. The staff was friendly and helpful.
2-night trip
Verified Hotels.com guest review