The Grand Renai

Photo gallery for The Grand Renai

Primary image
Outdoor pool
Minibar, in-room safe, desk, soundproofing
Minibar, in-room safe, desk, soundproofing
Minibar, in-room safe, desk, soundproofing

Overview of The Grand Renai

The Grand Renai

4.0 star property
4-star Kota Bharu hotel with 1 outdoor pools, connected to a shopping center

8,2/10 Very good

285 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is R890
Price available on 2022/06/26
Map
Kota Sri Mutiara Jln Yahya Pet, Kota Bharu, Kelantan, 15150
Main amenities
  • Daily housekeeping
  • Restaurant
  • Outdoor pool
  • Breakfast available
  • Internet in the lobby
  • Fitness center
  • Sauna
  • Valet parking
  • Self parking
  • Children's pool
  • Spa tub
  • 24-hour room service
For families
  • Children's pool
  • Rollaway/extra beds
  • Refrigerator
  • Private bathroom
  • Separate bathtub and shower
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Heart of Kota Bharu
  • Siti Khadijah Central Market - 9 min drive
  • Hospital Universiti Sains Malaysia - 10 min drive
  • Cahaya Bulan Beach - 26 min drive
  • Senok Pantai Lighthouse - 34 min drive
  • Pantai Irama - 32 min drive

Getting around

  • Kota Bharu (KBR-Sultan Ismail Petra) - 24 min drive
  • Airport shuttle (surcharge)

About this property

The Grand Renai

The Grand Renai offers an airport shuttle (available 24 hours) for MYR 220 per vehicle one-way. Guests can indulge in massages and enjoy Chinese cuisine at Dynasty, which is open for lunch and dinner. An outdoor pool, a fitness center, and a spa tub are other highlights at this upscale hotel. The room service and helpful staff get good marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 298 rooms
  • Arranged over 20 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite self parking (MYR 10 per day)
  • Onsite valet parking (MYR 20 per day)

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children's pool

What to do

  • Water skiing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space (14284 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • An outdoor pool
  • Spa tub
  • Sauna

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Languages spoken

  • English
  • Malay

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Dynasty - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Palm Terrace Cafe - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Lobby Lounge - This coffee shop serves light fare only. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MYR 3.00 per room, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Wired Internet access is available in public areas for MYR 60 per night (rates may vary)
  • Buffet breakfast is offered for an extra charge of MYR 59 for adults and MYR 29.50 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MYR 220 per vehicle (one-way, Maximum occupancy 8)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for MYR 140 per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs MYR 10 per day
  • Valet parking costs MYR 20 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Kota Bharu
Hotel Kota Bharu Renaissance
Hotel Renaissance Kota Bharu
Kota Bharu Hotel Renaissance
Kota Bharu Renaissance
Kota Bharu Renaissance Hotel
Renaissance Hotel Kota Bharu
Renaissance Kota Bharu
Grand Renai Hotel Kota Bharu
Renaissance Kota Bharu Hotel Kelantan
Grand Renai Hotel
Grand Renai Kota Bharu
Grand Renai
Kota Bharu Renaissance
The Grand Renai Hotel Kota Bharu
Renaissance Kota Bharu Hotel
The Grand Renai Hotel
The Grand Renai Kota Bharu
The Grand Renai Hotel Kota Bharu

Frequently asked questions

Overall score and ratings

8,2

Very good

8,3/10

Cleanliness

8,6/10

Staff & service

8,3/10

Amenities

7,9/10

Property conditions & facilities

7,4/10

Eco-friendliness

2/10 Poor

Ng, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Stayed there b4, perhaps 10 yrs ago. Good friendly staff
2-night business trip
Verified Hotels.com guest review

6/10 Good

Hotel staffs are helpful and nice. But beds and furniture are old, and the hotel is not really practicing SOP against coronovirus especially when using the elevator.
4-night family trip
Verified Hotels.com guest review

8/10 Very good

Great choice
The staff was great. The room was a bit dated . Breakfast selection was excellent.
MOHD SHAHIDAN, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Room service - prompt & great tasting food
Gd location just next to a shopping mall. The room service serves great tasting lobster....also the simple congee with condiments... a must try indeed ! The mattresses however need to be replaced as they are already curved at the centre & certainly not able to gv gd support of the spine
2-night trip
Verified Hotels.com guest review

8/10 Very good

breakfast included (pay at the hotel)
the hotel stay was nice but breakfast was not included in the room rate.... the term breakfast included (pay at the hotel) confusing...better say breakfast not included in the first place.
ZAIDNUDDIN, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Happy
Happy. Staff were fantastic.
Rommel, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Hotel room is a bit old with damp smell. Visitors tend to smoke at non-smoking floor causing weird smell at the corridor. Bathroom is clean and bed is comfortable.
Jonathan, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

LATIFAH, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Pleasant stay and good hotel
Overall a very good stay. Convenient location. Clean and efficient service by staff make a pleasant stay
Iswarni, 1-night business trip
Verified Hotels.com guest review