Riviera on Robson Suites Hotel Downtown Vancouver

There is a massive construction site right in front of the hotel and the noise level is incredibly high. It'll go on for at least a few months. There is no sound-proofing in the rooms and the machines and bulldozers start very early in the morning. I was at level-3 and my room was facing the construction site. I requested a room on a higher floor (I was on 3rd floor) to potentially reduce the noise but I was told the hotel was fully booked. They make the balcony sound like a charm, but trust me, you can not use it even one bit because of all the noise. I've made videos but can't post them here. I will lodge a formal complaint because they make you pay through tooth and nail but do not provide the necessary comfort. Location is good. Access is easy. There is a car rental counter next to reception.

Cramped and dark was given a kitchenette room but with all the power and access turned off. However were still to re wash glasses and coffee cups our self. No ice avalable. The free breakfast was a minimal continental with stock keep to a minimum. Took $ 100 deposit and charged for the room to card immediately but said deposit may not be returned for upto 6 days. Reason due to international currency exchange. This was a canadian bank card I Canada. Do not ho here there has to be better customer service somewhere.

Great location and great deal. Excellent service.

It's a good thing I went on the actual Rivera's website to explain the deposit, and the information about the construction. This is an old hotel with single - pane glassWhile it is in a Great location, and it is spacious, it is extremely loud because the construction goes on from 7;30 am to 4:40 pm and it is LOUD. Also, after the construction is over, you can hear all the cars, sirens, people talking, etc. My room was incredibly hot, and there was not a thermostat to turn it off. In fact, the maintenance person said the only way to turn it off is by turning all the rooms' heaters off on that side of the room. My room had no ac, so I had to keep the windows open, so it was even louder. There was a message on the phone, and when I called the front desk to clear it, because a blinking red light would keep me awake, they told me to just unplug the phone. Wrong answer since i did not have cell service. Overall, it was an ok experience, it was clean and it is in a good location. It is an old building with no insulation, single pane glass and it is LOUD. The construction does not help.

We loved our room. The only thing is that the hotel has very light installation so you can hear doors slam all night long and wakes you up.