Mayagüez Resort & Casino

Photo gallery for Mayagüez Resort & Casino

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Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
View from room

Overview of Mayagüez Resort & Casino

Mayagüez Resort & Casino

3.5 star property
Family-friendly resort in Mayaguez with casino and outdoor pool

7,2/10 Good

908 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Air conditioning
  • Refrigerator
  • Bathtub
The price is R2 756
Price available on 2022/07/26
Map
Route 104 km. 0.3, Algarobo Sector, Mayaguez, 00681
Main amenities
  • Daily housekeeping
  • Casino
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Valet parking
  • Self parking
  • Children's pool
  • Waterslide
  • Pool bar
  • Room service
  • Conference center
For families
  • Children stay free
  • Children's pool
  • Refrigerator
  • Private bathroom
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Mayaguez Zoo - 5 min drive
  • Mayagüez Mall - 16 min drive
  • Club Deportivo Del Oeste - 20 min drive
  • Universidad Interamericana - 28 min drive
  • Buye Beach - 35 min drive
  • Sandy Beach - 39 min drive

Getting around

  • Mayaguez (MAZ-Eugenio Maria de Hostos) - 8 min drive
  • Rafael Hernandez Airport (BQN) - 43 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 125 min drive

About this property

Mayagüez Resort & Casino

A great choice for a stay in Mayaguez, Mayagüez Resort & Casino features a casino and puts you just 3.2 mi (5.2 km) from the airport. Guests can indulge in massages and enjoy local and international cuisine at El Castillo, which is open for breakfast, lunch, and dinner. Other highlights include an outdoor pool, a poolside bar, and a children's pool. Fellow travelers say good things about the pool and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 5 and up, and test must have been administered no more than 48 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 1 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 210 units
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
  • Negative COVID-19 test result requirement applies to all guests aged 5 and up, and test must have been administered no more than 48 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 1 days prior to check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (15 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (USD 6.69 per night)
  • Onsite valet parking (USD 13.38 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

Taking the kids

  • Children stay free
  • Children's pool
  • Waterslide

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • An outdoor pool
  • Casino
  • Waterslide

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Raised toilet seat
  • Grab bar near toilet

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

El Castillo - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
La Veranda Terrace - This bar specializes in local cuisine. Open daily.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: USD 50.00 per accommodation, per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 19.98 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 15.55 for adults and USD 7.75 for children (approximately)

Renovations and closures

The following facilities or services will be unavailable from October 14 2022 to October 16 2022 (dates subject to change):
  • Swimming pool
The property will be renovating from April 4 2022 to April 7 2022 (completion date subject to change). The following areas are affected:
  • Casino
During renovations, the resort will make every effort to minimize noise and disturbance.

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs USD 6.69 per night
  • Valet parking costs USD 13.38 per night with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Individually-wrapped food options are available for breakfast and through room service.

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

The negative COVID-19 test result requirement applies to all guests aged 5 and up, and the test must have been administered no more than 48 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 1 days prior to check-in.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Mayagüez Casino
Mayagüez Casino Mayaguez
Mayagüez Resort & Casino
Mayagüez Resort & Casino Mayaguez
Mayagüez Resort Casino Mayaguez
Mayagüez Resort Casino
Mayaguez & Casino Mayaguez
Mayagüez Resort & Casino Resort
Mayagüez Resort & Casino Mayaguez
Mayagüez Resort & Casino Resort Mayaguez

Frequently asked questions

Overall score and ratings

7,2

Good

7,1/10

Cleanliness

7,6/10

Staff & service

7,0/10

Amenities

6,8/10

Property conditions & facilities

7,0/10

Eco-friendliness

4/10 Fair

Some of. Most bad.
Check in and room service here is really accommodating but everything else, not so great. Pros -Check in person was very nice and warm -Operator from kitchen for room service was super polite and quick with service -upper pool stays open until 10pm -fridge in room -operators were very accommodating with requests for extra pillows and blankets -cheap parking about $6 for the day overnight Cons -check in is at 3 but they close lazy River at 6:30pm (seems unfair) -room phone wouldn’t work unless on speaker -no microwave -volume on TV remote didn’t work -mattress wasn’t comfortable, felt knotty -pizza isn’t the greatest here (order the wings instead) -they tell you after lazy River is closed to rework your yellow towels there and get new towels by the upper pool for that pool after 6:30 yet that towel station is closed so you walk back to to your room wet (bring a room towel) -my mom in her room on the 3rd floor found a roach in the coffee maker and blow dryer caught on fire when they turned it on. But they refused to give any sort of courtesy (i.e. free parking, breakfast, discounted room, etc)
Jessica, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Less than I expected
The small water park area is not bad, but you must rent the tubes for the crazy river. They have another pool that is bigger, but they don't give you towels and you have to go to the room all wet and the carpet has a bad smell. Bathroom needs remodeling, tub and shower moldy. I expected better rooms and service, because the hotel is not so cheap.
1-night family trip
Verified Hotels.com guest review

6/10 Good

Maite, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Marilu, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Nellie, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Christylorraine, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Absurd
First the front desk staff want me to put a wristband to my 9 months old baby….and then at the checkout they charge me $33 because I add my sister to my booking . I book a room that can accommodate up to 4 persons. We check inn almost at 9 pm and check out before 11 am. We NEVER use the pool!!! MANAGMENT needed to be more reasonable!!!
Jay, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Outdated facilities, room was smelly and humid. Food in the bar area is pricey and bad quality. The pool area is very nice.
Carlos, 2-night family trip
Verified Hotels.com guest review

6/10 Good

No era lo que esperaba
El personal era bastante amable. Pero la limpieza de la habitación no era la adecuada. Tuve un percance con mi habitación y me cambiaron a otra que estaba sucia. Los visitantes que no estaban hospedándose en el hotel, que solo estaban haciendo uso del área de la piscina tenían una conducta inapropiada y los guardias de seguridad jamás les llamaron la atención.
Ruth E, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Too expensive for what you get.
Meh
1-night trip
Verified Hotels.com guest review