Guests
All properties in Tulum, Tulum, Quintana Roo, Mexico

Naala Tulum

3.5-star Tulum hotel with outdoor pool

  • Free WiFi and free parking
From
ZAR 1,592

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1 / 32Naala Tulum
Av. Cobá Sur, Región 014, Tulum, 77760, QROO, Mexico
8,6.Fabulous.
  • Free parking, really comfy bed, great sized room, and the rooftop pools are gorgeous. The…

    Jul 31, 2021

  • Great accommodations friendly staff.

    Jul 24, 2021

See all 130 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Walkable
Convenient
Dining options
Easy parking
  • Free parking
  • Pool
  • Free WiFi
  • Air Conditioning

Property highlights

Main amenities

  • 106 guestrooms
  • Daily housekeeping
  • Outdoor pool
  • 24-hour front desk
  • Air conditioning
  • Concierge services

For families

  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries
  • Daily housekeeping
  • Iron/ironing board

What’s around

  • Tulum National Park - 1 min walk
  • Dos Aguas Park - 27 min walk
  • SFER IK - 35 min walk
  • Las Palmas Public Beach - 41 min walk
  • Playa Paraiso - 2.4 mi / 3.9 km
  • Tulum Beach - 2.6 mi / 4.2 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room
  • Family Apartment, 2 Bedrooms
  • Deluxe Quadruple Room
  • Superior Room (Smart)
  • Superior Quadruple Room (Smart)

Location

Av. Cobá Sur, Región 014, Tulum, 77760, QROO, Mexico
  • Tulum National Park - 1 min walk
  • Dos Aguas Park - 27 min walk
  • SFER IK - 35 min walk

What’s around

Landmarks

  • Tulum National Park - 1 min walk
  • Dos Aguas Park - 27 min walk
  • SFER IK - 35 min walk
  • Las Palmas Public Beach - 41 min walk
  • Playa Paraiso - 2.4 mi / 3.9 km
  • Tulum Beach - 2.6 mi / 4.2 km
  • Gran Cenote - 3.1 mi / 5 km
  • Tulum Mayan Ruins - 2.5 mi / 4 km
  • Playa Ruinas - 2.5 mi / 4 km
  • Cenote Crystal - 4 mi / 6.4 km
  • Tulum Monkey Sanctuary - 4.7 mi / 7.5 km

At a glance

Hotel size

  • This hotel has 106 rooms

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
*See fees & policies for additional details or extra charges

In the hotel

Things to do

  • Outdoor pool

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage

Facilities

  • Designated smoking areas

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: USD 1.34 per accommodation, per night
  • Cleaning fee: USD 1.00 per accommodation, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts Visa, Mastercard, American Express, debit cards and cash.

Also known as

  • Naala Tulum Hotel
  • Naala Tulum Tulum
  • Naala Tulum Hotel Tulum

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Naala Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - anytime. Check-out time is noon.
  • Yes. Nearby restaurants include El Capitan (9-min walk), Co.conamor (10-min walk), and Kitchen Table (2.1 mi).
  • Naala Tulum has an outdoor pool.
8,6.Fabulous.
  • 10,0.Exceptional

    Honeymoon perfection

    What an amazing place for our honeymoon. My wife is a muslim and wears hijab so modesty is very important to her. I cannot explain how the staff from Naala went out of their way to make her feel comfortable. She was able to enjoy all the amenities the way any other guest would. If you need anything ask for Fernanda. She was the ultimate conceirge. She handled everything for us. I could not have felt more special. Special thanks to her, Berlin the bartender for the amazing local food suggestions and simply being a great human being. Special thanks to Patricia the housekeeper that kept us feeling like we entered a brand new room every time we returned to our room. She organized our shoes and folded our clothes. God bless her. And god bless Naala. We WILL be back.

    Usman, 4 night trip, Jun 8, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Staff was great and atmosphere was relaxing. Really enjoyed the pool area as well. Was walking distance from many local restaurants

    1 night romance trip, Jun 5, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Great hotel. Pool area is amazing and the staff is the best. Very clean and in a gray location.

    5 night romance trip, Jun 3, 2021

    Verified Expedia guest review

  • 6,0.Good

    Nice bed and pool towels

    The information on the page says free breakfast for two but there’s nothing free. A candy is 5 dollars and beer is 5 dollars regular coke 4.50 dollars. Water 4 dollars. There is no iron in the room. Good luck finding one in the reception. The bed is comfortable and if you like a firm pillow is excellent.

    juan, 3 night family trip, May 30, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    The staff very nice and our room cleaned every day.

    8 night romance trip, May 29, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Amazing hotel

    1 night trip with friends, May 19, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Excellent place, great service and amenities, I love the roof garden with pool.

    1 night family trip, May 19, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Naala was such a gorgeous property! We enjoyed walking into the gorgeous lobby that led to the water garden! It was very “tulum” My friends and I stayed in the regular room but had plenty of space and a beautiful patio view! We felt right at home in the middle of the jungle. The beds were SOO comfortable, like amazing, pillows are not so good though. The rooftop pools and bar was the highlight ! The views are insane and so many great photo ops! It was perfectly located between downtown tulum and hotel zone. Affordable but felt fancy! We didn’t eat here but had Highly recommend, would stay here again!

    Bailey, 1 night trip with friends, May 15, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    I loved the location of this property. It is situated between the town center and the beach. The open-air lobby was well appointed. There was a receptionist at the desk for our arrival, which was well after 12 am. The staff is accommodating and keeps the grounds and rooms clean. Breakfast is served until 12 noon and was included in our stay. This was nice and meant that we didn't have to get up early to get something to eat. The beds are also very comfortable. The only real inconvenience was that we always had to ask for face and hand towels. It was two of us and we either receive one hand towel and face towel, 2 hand towels, or none. Bike rentals are available but the bikes on this property need a little upgrading. The tires are too thin in my opinion for the uneven gravel you sometimes come across, and the bikes are for shorter people even when raising the seat. However, there is another bike rental further down the street. Despite these two drawbacks, I thoroughly enjoyed my stay and would come back again.

    4 night trip with friends, May 7, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Increíble viaje.

    Todo súper bien! Muy limpio todo el lugar. Las personas muy amables siempre.

    Gloria E, 1 night trip, May 2, 2021

    Verified Hotels.com guest review

See all 130 reviews