10/10 Exceptional
18 September 2023
Verified traveller
3-night family trip
Verified Hotels.com guest review
The Palace of the Lost City at Sun City Resort
Luxury hotel in Moses Kotane with golf course and free water park
VIP Access
Choose dates to view prices
The Palace of the Lost City at Sun City Resort
Photo gallery for The Palace of the Lost City at Sun City Resort
Overview of The Palace of the Lost City at Sun City Resort
8,6 out of 10 Fabulous
8,6/10 Fabulous
Property highlights
- Pool
- Spa
- Free parking
- Free WiFi
- Restaurant
- Connecting rooms available
Sun City Resort, Moses Kotane, North West, 0316
Main amenities
- Daily housekeeping
- Golf course
- Casino
- 3 restaurants and bar/lounge
- Full-service spa
- Outdoor pool and lazy river
- Free water park
- Nightclub
- Free area shuttle
- Free casino shuttle
- 2 outdoor tennis courts
- Fitness center
For families
- Children stay free
- Babysitting (surcharge)
- Children's pool
- Playground on site
- Children's club (surcharge)
- Connecting/adjoining rooms available
Room options
View all photos for Superior Luxury Pool Facing Room
Superior Luxury Pool Facing Room
View all photos for Superior Luxury Room
Superior Luxury Room
View all photos for Junior Suite
Junior Suite
View all photos for Superior Luxury Family Room
Superior Luxury Family Room
View all photos for Superior Suite
Superior Suite
View all photos for Luxury Twin Room
Luxury Twin Room
About this area
Getting around
Restaurants
- Palomino Spur Steak Ranch - 17 min walk
- Mohican Spur Steak Ranch - 11 min walk
- The Brew Monkey - 13 min walk
- Luma Bar & Lounge - 17 min walk
- Ocean Basket - 8 min walk
About this property
The Palace of the Lost City at Sun City Resort
Languages
Afrikaans, English, Xhosa, Zulu
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Social distancing
Protective shields in place at main contact areas
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.
At a glance
Hotel size
- 335 rooms
- Arranged over 8 floors
Arriving/Leaving
- Check-in time from 2:00 PM - midnight
- Minimum check-in age: 16
- Check-out time is 11 AM
Restrictions related to your trip
- Check COVID-19 restrictions
Special check-in instructions
- Front desk staff will greet guests on arrival
- This property doesn't offer after-hours check-in
- This property provides roundtrip airport shuttle service from Pilanesberg International Airport (NYT) only.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 16
Children
- Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
- No cribs (infant beds)
- Babysitting*
- Supervised childcare*
- Children's club*
Pets
- No pets or service animals allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- Free onsite self parking
- Free onsite valet parking
- Wheelchair-accessible parking on site
Offsite
- Free area shuttle
- Free casino shuttle
Other information
- Designated smoking areas (fines apply)
Property amenities
Food and drink
- 3 restaurants
- 3 coffee shops
- Bar/lounge
- Poolside bar
- 24-hour room service
- Snack bar/deli
Traveling with children
- Children stay free (see details)
- Children's club (surcharge)
- Free water park access
- Children's pool
- Mini golf
- Lazy river
- Free local shuttle
- Playground
- Supervised childcare (surcharge)
- Grocery/convenience store
What to do
- Archery
- Ecotours
- Golfing
- Mini golf
- Hiking/biking trails
- Safari
- Segway rentals/tours
- Parasailing
- Motor boating
- Water skiing
- Ziplining
- Shopping
- Pool table
Working away
- Business center
- Meeting rooms
- Conference center
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Dry cleaning/laundry services
- Hair salon
- Free newspapers in lobby
- Luggage storage
- Wedding services
- Multilingual staff
- Porter/bellhop
- Pool loungers
- Pool umbrellas
- Segway rentals/tours
Facilities
- 1 building/tower
- ATM/banking
- Safe-deposit box at front desk
- Garden
- Terrace
- Fitness center
- 18 holes of golf
- An outdoor pool
- Free water park
- Arcade/game room
- Casino
- Full-service spa
- Lazy river
- Nightclub
- 51 casino gaming tables
- 700 casino slot machines
- 2 casino VIP rooms
- 2 outdoor tennis courts
- Sauna
- Massage/treatment rooms
- Steam room
- Waterslide
Accessibility
- Elevator
- In-room accessibility (select rooms)
- Wheelchair accessible
- Wheelchair-accessible path of travel
- Wheelchair-accessible parking
- Raised toilet seat
- Low-height counter/sink
- Grab bar near toilet
Room amenities
Be entertained
- Television
- Cable TV channels
Home comfort
- Air conditioning
- Ceiling fan
- Minibar
- Coffee/tea maker
- Slippers
Sleep well
- Blackout drapes/curtains
- Turndown service
- Bed sheets provided
Freshen up
- Private bathroom
- Separate bathtub and shower
- Free toiletries
- Hair dryer
- Towels
Stay connected
- Desk
- Free WiFi
- Phone
More
- Daily housekeeping
- In-room safe
- Connecting/adjoining rooms available
- Restaurant dining guide
Special features
Spa
The Royal Salon has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.
The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.
Dining
Crystal Court - This restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required.
The Grill Room - Overlooking the garden, this steakhouse specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
Plume - This fine-dining restaurant specializes in French cuisine and serves dinner only. Reservations are required. Open select days.
Tusk Bar & Lounge - This piano bar specializes in African cuisine and serves light fare only. Open daily.
Bocado - This poolside restaurant specializes in Mediterranean cuisine and serves light fare only. Guests can enjoy drinks at the bar. Open daily.
Fees & policies
Optional extras
- Late check-out can be arranged for an extra charge
Renovations and closures
The following facilities are closed seasonally each year. They will be closed from May 15 to June 23:
- Water park
Children & extra beds
- In-room babysitting is available for an extra charge
- Supervised childcare is available for an extra charge
- Children's club access is available for an extra charge
Pool, spa, & gym (if applicable)
- Children under 16 years old are not allowed in the spa without adult supervision
- Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Individually-wrapped food options are available through room service.
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Also known as
LOST CITY PALACE
LOST PALACE
PALACE LOST
PALACE LOST CITY
PALACE LOST Hotel
PALACE LOST Hotel CITY
Palace Lost City Hotel Sun City
Palace Lost City Hotel
Palace Lost City Sun City
The Palace Of The Lost City Hotel Sun City
The Palace Of Lost City
Palace Lost City Sun City Resort
Palace Lost Resort
The Palace of the Lost City
The Palace of the Lost City at Sun City Resort Hotel
The Palace of the Lost City at Sun City Resort Moses Kotane
Frequently asked questions
Reviews
8,6
Fabulous
9,0/10
Cleanliness
8,6/10
Staff & service
8,8/10
Amenities
8,4/10
Property conditions & facilities
8,4/10
Eco-friendliness
Reviews
10/10 Exceptional
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