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The Palace of the Lost City at Sun City Resort

Photo gallery for The Palace of the Lost City at Sun City Resort

Building design
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Water park
0B | Terrace/patio

Overview of The Palace of the Lost City at Sun City Resort

VIP Access

The Palace of the Lost City at Sun City Resort

5.0 star property
Luxury hotel in Moses Kotane with golf course and free water park

8,6/10 Fabulous

501 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Sun City Resort, Moses Kotane, North West, 0316
Main amenities
  • Daily housekeeping
  • Golf course
  • Casino
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool and lazy river
  • Free water park
  • Nightclub
  • Free airport shuttle
  • Free area shuttle
  • Free casino shuttle
  • 2 outdoor tennis courts
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Connecting/adjoining rooms available

Room options

About this area

Getting around

  • Free airport shuttle
  • Free area shuttle
  • Free casino shuttle

Restaurants

  • Ocean Basket - 9 min walk
  • The Maze Bar - 16 min walk
  • Bocado - 17 min walk
  • Palomino Spur Steak Ranch - 4 min drive
  • RocoMamas - 4 min drive

About this property

The Palace of the Lost City at Sun City Resort

The Palace of the Lost City at Sun City Resort features a free airport shuttle (available 24 hours), a golf course, and a casino. Guests can visit the spa to be pampered with deep-tissue massages, body wraps, or facials, and Crystal Court, one of 3 restaurants, serves international cuisine and is open for breakfast and dinner. Other highlights at this luxurious hotel include a free water park, an outdoor pool, and a nightclub. The helpful staff and comfortable guestrooms get good marks from fellow travelers.

Languages

Afrikaans, English, Xhosa, Zulu

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 335 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Minimum check-in age - 16
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Free airport shuttle on request (available 24 hours)*

Offsite

  • Free area shuttle
  • Free casino shuttle

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • 3 restaurants
  • 3 coffee shops
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's club (surcharge)
  • Free water park access
  • Children's pool
  • Mini golf
  • Lazy river
  • Free local shuttle
  • Playground
  • Supervised childcare (surcharge)
  • Grocery/convenience store

What to do

  • Archery
  • Ecotours
  • Golfing
  • Mini golf
  • Hiking/biking trails
  • Safari
  • Segway rentals/tours
  • Parasailing
  • Motor boating
  • Water skiing
  • Ziplining
  • Shopping
  • Pool table

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas
  • Segway rentals/tours

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • 18 holes of golf
  • An outdoor pool
  • Free water park
  • Arcade/game room
  • Casino
  • Full-service spa
  • Lazy river
  • Nightclub
  • 51 casino gaming tables
  • 700 casino slot machines
  • 2 casino VIP rooms
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide

Accessibility

  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet

Languages

  • Afrikaans
  • English
  • Xhosa
  • Zulu

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Slippers

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features

Spa

The Royal Salon has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Dining

Crystal Court - This restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required.
The Grill Room - Overlooking the garden, this steakhouse specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
Plume - This fine-dining restaurant specializes in French cuisine and serves dinner only. Reservations are required. Open select days.
Tusk Bar & Lounge - This piano bar specializes in African cuisine and serves light fare only. Open daily.
Bocado - This poolside restaurant specializes in Mediterranean cuisine and serves light fare only. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from May 31 to July 7:
  • Water park

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Children's club access is available for an extra charge

Pool, spa, & gym (if applicable)

  • Children under 16 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

LOST CITY PALACE
LOST PALACE
PALACE LOST
PALACE LOST CITY
PALACE LOST Hotel
PALACE LOST Hotel CITY
Palace Lost City Hotel Sun City
Palace Lost City Hotel
Palace Lost City Sun City
The Palace Of The Lost City Hotel Sun City
The Palace Of Lost City
Palace Lost City Sun City Resort
Palace Lost Resort
The Palace of the Lost City
The Palace of the Lost City at Sun City Resort Hotel
The Palace of the Lost City at Sun City Resort Moses Kotane

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at The Palace of the Lost City at Sun City Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Palace of the Lost City at Sun City Resort?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at The Palace of the Lost City at Sun City Resort?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The Palace of the Lost City at Sun City Resort?
Yes, there's free self and valet parking.
Is airport shuttle service offered by The Palace of the Lost City at Sun City Resort?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at The Palace of the Lost City at Sun City Resort?
You can check in from 2:00 PM - midnight. Check-out time is 11 AM. Late check-out is available for a charge.
Is there an onsite casino at The Palace of the Lost City at Sun City Resort?
Yes, there's a casino, featuring 700 slot machines and 51 gaming tables.
What is there to do at The Palace of the Lost City at Sun City Resort and nearby?
Have fun with onsite activities like mountain biking, parasailing, and water skiing, and practice your swing at the golf course. Additional recreation onsite includes ecotours, segway rentals, and game viewing. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Palace of the Lost City at Sun City Resort also has a casino, a nightclub, and a lazy river, as well as a sauna, a steam room, and an arcade.
Are there restaurants at or near The Palace of the Lost City at Sun City Resort?
Yes, there are 3 onsite restaurants, featuring international cuisine, garden views, and poolside dining. Nearby restaurants include Ocean Basket (9-min walk) and KFC (2.9 mi).
What's the area around The Palace of the Lost City at Sun City Resort like?
The Palace of the Lost City at Sun City Resort is located a short 12-minute walk from The Valley of Waves.

Overall score and ratings

8,6

Fabulous

8,9/10

Cleanliness

8,5/10

Staff & service

8,6/10

Amenities

8,5/10

Property conditions & facilities

8,3/10

Eco-friendliness

10/10 Exceptional

Kashil, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kevin, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Gilda, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellency was exceptional
Amazing staff with broad smile.
Margaret, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

We stayed in the elegant room for the two nights and we extended and asked to stay overlooking the pool. This room was so much better than the initial room we had… - ask to sleep in the rooms over looking the pool. It’s like two different hotels
daniel, 2-night romance trip
Verified Wotif guest review

8/10 Very good

African detail is impressive. Huge wow factor at the Palace. Staff mostly friendly & helpful except breakfast greeting staff who should be replaced!
Bryan, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Catherine, 3-night romance trip
Verified Expedia guest review

8/10 Very good

Breakfast : No hygiene - too much food exposure and Hands picking by clients - day 2 & 3 : pastries not freshly backed/ unacceptable. ( tuesday and Wednesday).. freshly squeezed juice with No fresh vegetables… Stairs leading down from the palace to the artificial beach completely neglected. Very poor garden maintenance.
Catherine, 3-night romance trip
Verified Expedia guest review

4/10 Fair

Dear Francois, My wife and I felt we needed to express our utter disappointment with the standard of service at the palace. I chose the hotel for my Birthday celebration due to a good experience 6 years ago and I am shocked how the service has deteriorated compared to then, and in comparison to other 5 star hotels we recently stayed at. Let me be specific. On arrival: The check-in lady wasn’t able to find either of my booking, both under my name, she could hardly walk and had to check various documents to eventually find both right in front of her. The delay in check in was the first sign… We immediately went to concierge to reconfirm the numerous bookings we made prior to our trip. They were not able to confirm everything and we had to come back next day to check again. They did write some notes and a dirty piece of paper. They asked my phone number but were not able to contact me on my USA number, the only number I have. We asked to confirm dinner reservations for the evening and were told it’s fully booked.? We we asked to go to the casino and find a restaurant there. Surely as hotel Guest we are entitled to have dinner at either restaurant in our hotel… To get to the casino we had to wait 20 mins for a bus. It was terrible and the people working outside directing traffic is not doing a great job. There were 3 people talking to each other and when I asked to confirm which bus we need to take, they made me feel as if I was interrupting them and a nuisanc
Gerhard, 3-night romance trip
Verified Expedia guest review