4/10 Fair
24 September 2023
DISAPPOINTING
Was so looking forward to staying here as I used to visit with my Grandmother as a child. The check in was fine, however, our room was very disappointing, I expected it to be a little bit more grand, however it was clean, comfortable beds and a nice bathroom. There was only one bathrobe, one towel, one tea bag, one chocolate bar and one bottle of sterilised milk (YUK). Worse though was that our window looked as if the plasterers had just finished working - it was completely full of plaster splashes. I went to reception to see if we could move rooms as this was a special treat for my niece who had just graduated and I wanted everything to be just right, they were rammed checking in a wedding group so I spoke to a lady who said she would speak to someone and get us another room. When we returned, reception knew nothing about it and then tried to show me the best rooms they had left which were tiny and just not that great. We had a restaurant booking and needed to get ready but they kept insisting I look at other rooms and in the end I had to agree to stay where I was as they made us really late for dinner. They did provide an extra bath robe and towel etc which is fine but a lack of attention to detail at over £250 per night. We had breakfast which to be honest wasn't very impressive and all four of us found our food cold. When we checked out I did mention this to the supervisor who said he would speak to the manager and email me So far I have had nothing. Very poor!
Michele
Michele, 1-night family trip
Verified Hotels.com guest review
