Mercure Carcassonne la Cite Hotel

Photo gallery for Mercure Carcassonne la Cite Hotel

Primary image
Seasonal outdoor pool, open 9:00 AM to 8:30 PM, pool umbrellas
In-room safe, blackout drapes, soundproofing, iron/ironing board
In-room safe, blackout drapes, soundproofing, iron/ironing board
In-room safe, blackout drapes, soundproofing, iron/ironing board

Overview of Mercure Carcassonne la Cite Hotel

UNESCO Sustainable Travel Pledge

Mercure Carcassonne la Cite Hotel

4.0 star property
4-star hotel with restaurant, near Chateau Comtal

8,4/10 Very good

708 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Air conditioning
Map
18, Rue Camille Saint-Saens, Carcassonne, Aude, 11000
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Seasonal outdoor pool
  • Pool bar
  • Room service
  • Business center
  • 3 meeting rooms
  • UNESCO Sustainable Property
  • Terrace
  • 24-hour front desk
  • Garden
For families
  • Children stay free
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Heart of Carcassonne
  • Massif Central - 28 min drive

Getting around

  • Carcassonne (CCF-Pays Cathare) - 19 min drive
  • Castres (DCM-Mazamet) - 78 min drive
  • Couffoulens Station - 10 min drive
  • Pomas Station - 17 min drive
  • Carcassonne Station - 27 min walk

About this property

Mercure Carcassonne la Cite Hotel

Located near a train station, Mercure Carcassonne la Cite Hotel is a great choice for a stay in Carcassonne. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at La Vicomte, which serves local cuisine and is open for breakfast, lunch, and dinner. Other highlights at this upscale hotel include a poolside bar, a terrace, and a garden. The pool and restaurant get great marks from fellow travelers.

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 80 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

Traveling with children

  • Children stay free
  • Children's menu

What to do

  • Golfing nearby

Working away

  • Business center
  • 3 meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • Seasonal outdoor pool

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Grab bar near toilet

Languages

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Hair dryer
  • Towels

Stay connected

  • Free newspapers
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

La Vicomte - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 1.98 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 16 per person (approximately)
  • Late check-out can be arranged for an extra charge of EUR 40 (subject to availability)

Children & extra beds

  • Guests must contact this property in advance to reserve cribs/infant beds

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 10 per pet, per day

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 8:30 PM
  • The seasonal pool is open from June to September
  • Children under 12 years old are not allowed in the swimming pool without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Also known as

Mercure Carcassonne Cite Hotel
Mercure Cite Hotel
Mercure Carcassonne Porte Cite Hotel
Mercure Porte Cite Hotel
Mercure Carcassonne Porte Cite
Mercure Porte Cite
Mercure Carcassonne Porte De La Cite Hotel
Mercure Carcassonne La Cite
Mercure Carcassonne La Cité
Mercure Carcassonne la Cite Hotel Hotel
Mercure Carcassonne la Cite Hotel Carcassonne
Mercure Carcassonne la Cite Hotel Hotel Carcassonne

Frequently asked questions

Overall score and ratings

8,4

Very good

8,9/10

Cleanliness

8,5/10

Staff & service

8,4/10

Amenities

8,5/10

Property conditions & facilities

8,0/10

Eco-friendliness

10/10 Exceptional

Phil, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ana Magdalena, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Janet, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Modern, clean and friendly hotel within easy walking distance to the old city of Carcassonne. Great breakfast.
Jessica, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Rivka, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Yan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel
Fantastic stay, second trip here now and welcome always friendly and the staff go out their way to accommodate. Excellent room with garden access for my pet. Had room service which was really nice too.
Natalia, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Brilliant location and Great Value
Excellent location with a superb view from room 48, Willof the castle -only 5 minutes walk. Spotlessly clean room with updated bathroom and very comfortable bed. Staff were friendly and obliging. Free car parking (a big plus in Carcassonne) and dog friendly for no extra charge. Will always use this hotel when in Carcassonne. Very reasonably priced.
Kevin Bourke, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Very much needs improvement
On arrival given a room that had not been serviced but was rectified very quickly. First morning of breakfast shouted out by a middle aged female member of staff instead of explained to us , Extremely rude and unnecessary. Long wait at bar for service.
Paul, 4-night trip
Verified Hotels.com guest review

6/10 Good

Premier inn is actually better than this
Somewhat tired hotel. Quite basic and our room was v small. Our room had not been aired for sometime. Front desk staff were helpful enough but the restaurant staff had little patience for our slow and badly pronounced French - maybe they recently worked in Paris and brought their bad tempers with them? Restaurant food was okay. I was thinking of another night before actually arriving but was quite pleased to be leaving the next day.
TERENCE, 1-night trip
Verified Hotels.com guest review