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All properties in Playa del Carmen, Quintana Roo, Mexico

Playacar Palace All Inclusive

All-inclusive beachfront property with spa, near Quinta Avenida

  • Free full breakfast, free WiFi, and free parking
From
ZAR 6,064

Image gallery

  • Infinity Pool
  • Infinity Pool
  • Beach
  • Outdoor Pool
  • Infinity Pool
Infinity Pool. Image 1 of 82.
1 / 82Infinity Pool
8,6.Fabulous.
  • We loved our time there, the resort was wonderful and the restaurant staff was first…

    Mar 8, 2021

  • Palace resorts needs to remodel this property . It’s not the Playa Car Palace we remember…

    Jan 15, 2021

See all 125 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
Walkable
Convenient
Safe
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 201 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool

Feel at home

  • Children's pool
  • Rollaway/extra beds (free)
  • Private bathroom
  • Separate bathtub and shower
  • Premium TV channels
  • Television

What’s around

  • In Playacar
  • Quinta Avenida - 3 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Playa del Carmen Maritime Terminal - 5 min walk
  • Mamitas Beach Club - 19 min walk
  • Nuestra Senora del Carmen Catholic Church - 14 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Honeymoon Suite, Flex Cancellation Options
  • Deluxe Room Partial Ocean View, Kids & Teens Free + Flex Cancellation Options
  • Deluxe Room Ocean View, Kids & Teens Free + Flex Cancellation Options
  • Governador Suite, Flex Cancellation Options
  • Walk Out Suites, Kids & Teens Free + Flex Cancellation Options
  • Two Bedroom, Presidential Suite

What’s around

Landmarks

  • In Playacar
  • Quinta Avenida - 3 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Playa del Carmen Maritime Terminal - 5 min walk
  • Mamitas Beach Club - 19 min walk
  • Nuestra Senora del Carmen Catholic Church - 14 min walk
  • Playacar Golf Club - 26 min walk
  • Paseo del Carmen - 2 min walk
  • Plaza Paraiso - 2 min walk
  • Yucatek Divers - 8 min walk
  • 3D Museum of Wonders - 11 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive
map

At a glance

Size

  • 201 rooms
  • Arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

At the property

Food and drink

  • Free full breakfast daily
  • 3 restaurants
  • 2 bars/lounges
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness classes on site
  • Ecotours on site
  • Yoga classes/instruction on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • French
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Designer toiletries
  • Hair dryer

Be entertained

  • 21-inch LED TV
  • Premium TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties
  • Dining availability limited at one or more venues

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included in your stay.

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Yoga

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Golf green fees
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium food items
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Awe Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

Guests under 18 years old are not allowed in the spa.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Fitness classes on site
  • Ecotours on site
  • Yoga classes/instruction on site

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Small print

Also known as

  • All Inclusive Playacar Palace
  • Playacar Palace All Inclusive Playa del Carmen
  • Playacar Palace Playa del Carmen
  • Playacar Palace All Inclusive All-inclusive property
  • car Inclusive inclusive prope
  • Playacar Inclusive Inclusive
  • Playacar Palace All Inclusive Playa del Carmen
  • Playacar Palace All Inclusive All-inclusive property
  • Palace Playacar
  • Playacar All Inclusive
  • Playacar Palace
  • Playacar Palace All Inclusive
  • Playacar Palace Hotel Playa Del Carmen
  • Playacar Palace Mexico
  • Playacar Palace Resort
  • Playacar Palace Riviera Maya/Playa Del Carmen, Mexico

Policies

This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel.

Guests under 18 years old are not allowed in the health club or spa tub.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, a security system, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Playacar Palace All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there are 3 onsite restaurants. Nearby restaurants include La Coronela (4-min walk), Senor Frog's (5-min walk), and Casa Sofia (6-min walk).
  • Have fun with onsite activities such as volleyball, and improve your game on the tennis courts. Additional recreation onsite includes aerobics , ecotours, and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Playacar Palace All Inclusive also has 2 bars, a sauna, and a steam room, as well as a garden and access to a nearby outdoor pool.
8,6.Fabulous.
  • 10,0.Exceptional

    Much smaller resort then I’m use to. However, the access from the room to the pool/beach in under 3 min was great. The views are incredible and the 5 min walk to 5th ave shops was awesome. The staff was also very accommodating. I would definitely stay again!

    6 night family trip, Jan 1, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Great location, beautiful beach. Excellent staff and service.

    Kleydis, 7 night family trip, Dec 28, 2020

    Verified Expedia guest review

  • 2,0.Poor

    Wouldn't recommend to anyone looking to stay. Trust me.

    3 night trip, Dec 24, 2020

    Verified Expedia guest review

  • 6,0.Good

    This property is just ok. The rooms are clean, well appointed nothing special though. Cafe Del Mar food and service is not all that great. Staff is not engaging, food looks a bit stale, doesn't taste all that good either. Cafe Momo the asian restaurant is good. Bocelli restaurant is disappointing. Lots of attitude, not great or welcoming feeling. Food was blah at best. Pool area was ok, doesn't have any shade and is not all the great to hangout. Drink overall were good. Mostly well drinks. They put on some very loud entertainment shows late into the night in the lobby. You will hear it in the rooms loud and clear. I don't see us going back to this property.

    Visitor, 3 night family trip, Dec 23, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Conveniently located to Fifth Ave

    The Playacar Palace is a small all-inclusive resort (as compared to it's sister the Moon Palace). The service is excellent and the food at the two A la carte restaurants is very good. The buffet is ok. The beach and water is beautiful. Perfect for swimming (no rocks or seaweed). We loved the fact that this resort is located a block from 5th Ave and directly on 10th Ave. We loved walking everyday into town for souvenirs and to book tours/excursions.

    lily, 4 night family trip, Dec 20, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Playacar Palace was an amazing hotel whose staff make you feel like you're family! I was hesitant to travel anywhere during Co-Vid, but Playacar took additional steps to keep all of their guests safe and their hotel clean. The staff is friendly and always go above and beyond for their guests. Their food is amazing and the drinks are delicious! There was a food item we wanted and was not on the menu and the restaurant staff said they would make it for us! That was so nice of them! The hotel is located right by Quinta Avenida if you want to take a stroll in the downtown area. I have stayed at dozens of resorts and this has been my favorite one! I would love to stay at this resort again.

    Aracely, 5 night family trip, Oct 21, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    It was amazing. Exceptional service. Will definitely come back

    4 night family trip, Oct 17, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    What an amazing stay overall. From the moment of picking us up from the airport to dropping us back off, everyone was so welcoming and friendly. The Resort took safety very seriously during these COVID times. We stayed in the Governor’s Suite and it was beautiful.

    Laura, 4 night trip, Oct 12, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    The resort was wonderful. They did run out of some of the items throughout the week due to covid, but everything else was very good. We have stayed at many palace resorts and the biggest difference in this resort was the friendliness of the staff. They seemed “put off” to go above and beyond. Having said that we had a great time!

    CHarles, 7 night family trip, Oct 10, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    It’s is not the most flamboyant hotel . But it is well maintained ,clean and the staff is always eager to help. I recommend the Japanese restaurant , great hibachi show and the a la Carte dishes are good too . You can visit the Cozumel Palace and enjoy The restaurants the water activities for free.

    Jcesar, 4 night family trip, Aug 30, 2020

    Verified Expedia guest review

See all 125 reviews