Mercure Pau Palais Sports

Photo gallery for Mercure Pau Palais Sports

Primary image
Outdoor pool
In-room safe, individually decorated, individually furnished, desk
In-room safe, individually decorated, individually furnished, desk
In-room safe, individually decorated, individually furnished, desk

Overview of Mercure Pau Palais Sports

UNESCO Sustainable Travel Pledge

Mercure Pau Palais Sports

4.0 star property
4-star hotel in Pau Nord with outdoor pool and restaurant

8,6/10 Fabulous

109 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
106 Avenue De L Europe, Pau, Pyrenees Atlantiques, 64000
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Seasonal outdoor pool
  • Room service
  • 6 meeting rooms
  • UNESCO Sustainable Property
  • Terrace
  • 24-hour front desk
  • Garden
For families
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Pau Nord

Getting around

  • Pau (PUF-Pau - Pyrenees) - 12 min drive
  • Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.) - 24 min drive
  • Croix du Prince Station - 7 min drive
  • Pau Station - 8 min drive
  • Artix Station - 13 min drive

About this property

Mercure Pau Palais Sports

Enjoy your visit to Pau with a stay at Mercure Pau Palais Sports. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at La Basse Cour, which serves French cuisine and is open for breakfast, lunch, and dinner. Other highlights at this upscale hotel include a bar/lounge, a fitness center, and a terrace. Fellow travelers like the pool and helpful staff.

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 84 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Express check-in/out
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets allowed*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • To-go breakfast (surcharge) each morning 6:30 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Working away

  • 6 meeting rooms
  • Conference space (646 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • An outdoor pool

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

Languages

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

La Basse Cour - This restaurant specializes in French cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 1.50 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Breakfast costs between EUR 9.90 and EUR 16 per person (approximately)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 13 per pet, per night

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from June to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Mercure Palais Hotel Pau Sports
Mercure Pau Palais Sports
Mercure Pau Palais Sports Hotel
Mercure Palais Sports Hotel
Mercure Palais Sports
Mercure Pau Palais Sports Pau
Mercure Pau Palais Sports Hotel
Mercure Pau Palais Sports Hotel Pau

Frequently asked questions

Overall score and ratings

8,6

Fabulous

8,9/10

Cleanliness

8,7/10

Staff & service

8,0/10

Amenities

8,9/10

Property conditions & facilities

8,6/10

Eco-friendliness

10/10 Exceptional

Great hotel for Pau Horse Trials
Great hotel and staff - chosen for the proximity of Pau Horse Trials.
Daniel, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Paul, 3-night trip
Verified Expedia guest review

2/10 Poor

Unclean in COVID pandemic, we left the hotel.
Our short stay at the hotel was disastrous. The hotel lobby/restaurant area is fine & stylish, but we encountered real problems in the rooms. The first room we were shown to had hairs all over the shower walls, left by the previous guest. It looked like it had been wiped down with a dirty cloth. We stayed during the heart of France’s second COVID wave - you expect places to be spotless as a result & standards for be increased. We asked for a new room & were given the room next door. There was the same issue in room 2 - numerous old hairs on the shower walls & streaky looking marks. There were also sticky ring marks from where mugs/cups had been left on the bedside tables. We complained again & asked for another room. Room 3 had pubes on the toilet seat & by this point we were fed up & didn’t feel confident in the cleanliness standards at the hotel. It was a consistent problem. The housekeeping manager then barged into the room unannounced while my partner was getting changed & proceed to inspect the bathroom in room 3. Picked up the pube with her hand & proceeded to shrug, as if to say - “look it’s clean now”. We were offered free breakfast, but declined & asked for a refund. We ended up having to leave the hotel & find new accommodation. This is the only really terrible experience we’ve had in a hotel. I’ve certainly never had to leave a hotel I’ve booked. The refund was gained ok, but overall the cleanliness & response was shambolic.
David, 1-night trip
Verified Hotels.com guest review

6/10 Good

Nice atmosphere but not outstanding
Nice rooms but not too spacious. Very noisy as close to main road and there is heavy traffic all night. Fire alarm went off every morning around 7am. Nice outside area with a small pool. Slightly overpriced for what it is.
3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

nice hotel but lacking charm
typical of the Mercure chain. Straight forward, nice staff but a bit of a queue at check in. Location is fine if you must stay in the area but there are nicer hotels around.
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Victoria, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice hotel
Great stay, nice and close to the airport. Friendly staff and good atmosphere.
Ian bryan, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect for Business Trip
Comfortable and enjoyable stay at a very friendly hotel. Best I have stayed at in Pau.
1-night business trip
Verified Hotels.com guest review

6/10 Good

Didn’t really have the opportunity to explore the property
2-night business trip
Verified Expedia guest review

10/10 Exceptional

Very comfortable and ample space for the two of us. Breakfasts were good and dinner was excellent.
2-night romance trip
Verified Expedia guest review