Mercure Zakopane Kasprowy

Photo gallery for Mercure Zakopane Kasprowy

Primary image
Indoor pool, seasonal outdoor pool, sun loungers
Indoor pool, seasonal outdoor pool, sun loungers
Indoor pool, seasonal outdoor pool, sun loungers
Hypo-allergenic bedding, in-room safe, individually furnished, desk

Overview of Mercure Zakopane Kasprowy

UNESCO Sustainable Travel Pledge

Mercure Zakopane Kasprowy

4.0 star property
Zakopane ski-in/ski-out hotel with spa and ski storage

8,0/10 Very good

173 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
Szymaszkowa str, Zakopane, Lesser Poland, 34-500
Main amenities
  • Daily housekeeping
  • Ski-in/ski-out access
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Rooftop terrace
  • Breakfast available
  • Free children's club
  • Ski rentals and lessons
  • Ski storage
  • Ski passes
  • Outdoor tennis court
For families
  • Children stay free
  • Babysitting (surcharge)
  • Playground on site
  • Children's club (free)
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
Cleaning & safety
  • Cleaned with disinfectant
  • Personal protective equipment
  • Social distancing
  • Temperature checks

Choose dates to view prices

About this area

Getting around

  • Poprad (TAT-Poprad - Tatry) - 74 min drive
  • John Paul II - Balice Airport (KRK) - 96 min drive
  • Zakopane Station - 11 min drive
  • Nowy Targ Station - 29 min drive
  • Tatranska Lomnica Station - 60 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up (surcharge)

About this property

Mercure Zakopane Kasprowy

With ski-in/ski-out access, Mercure Zakopane Kasprowy allows you more time for downhill skiing and snowboarding. Guests can visit the spa to be pampered with hot stone massages, body wraps, or facials, and Grand Kasprowy, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this upscale hotel include an indoor pool, a rooftop terrace, and a free kid's club. Ski passes, storage, rentals, and lessons are also available. Fellow travelers say good things about the helpful staff and restaurant.

Languages

English, Polish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
This information is provided by our partners.

At a glance

Hotel size

  • 288 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 4 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • Pets allowed (dogs and cats only)*
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite self parking (PLN 50 per night)

Transfers

  • Airport shuttle on request (available 24 hours)*
  • Train station pick-up

Offsite

  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–11 AM
  • 3 restaurants
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free
  • Free children's club
  • Playground
  • Supervised childcare (surcharge)
  • Children's menu

What to do

  • Tennis lessons
  • Beach volleyball
  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center (10226 square feet of space)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Ski equipment rentals
  • Ski storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Television in common areas
  • Piano
  • Fitness center
  • An indoor pool
  • Seasonal outdoor pool
  • Arcade/game room
  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Languages

  • English
  • Polish

Ski

  • Ski-in/ski-out access
  • Ski passes
  • Downhill skiing
  • Snowboarding
  • Ski lessons
  • Ski storage
  • Ski rentals
  • Ski lifts nearby
  • Ski runs nearby

Room amenities

Be entertained

  • 42-inch Smart TV
  • Cable TV channels

Home comfort

  • Coffee/tea maker
  • Bathrobes

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has massage/treatment rooms. Services include hot stone massages, Thai massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

Dining

Grand Kasprowy - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Banquet Hall Zakopane - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Kasprowy Inn - This restaurant specializes in regional cuisine and serves lunch and dinner. Reservations are required. Open daily.
Lobby Bar Panorama - Onsite bar. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: PLN 2 per person, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of PLN 90 for adults and PLN 50 for children (approximately)
  • Airport shuttle service is offered for an extra charge of PLN 500 per vehicle (one-way)
  • Train station pick-up service is offered for an extra charge
  • Area shuttle service is offered for an extra charge

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for PLN 180.00 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of PLN 60 per pet, per night

Parking

  • Self parking costs PLN 50 per night

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from June to August
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Also known as

Kasprowy
Kasprowy Mercure
Kasprowy Zakopane
Mercure Kasprowy
Mercure Kasprowy Hotel
Mercure Kasprowy Hotel Zakopane
Mercure Kasprowy Zakopane
Mercure Zakopane Kasprowy
Zakopane Kasprowy
Zakopane Mercure
Accor Kasprowy Zakopane
Mercure Kasprowy Zakopane Hotel Zakopane
Mercure Zakopane Kasprowy Hotel
Mercure Zakopane Kasprowy Hotel
Mercure Zakopane Kasprowy Zakopane
Mercure Zakopane Kasprowy Hotel Zakopane

Frequently asked questions

Overall score and ratings

8,0

Very good

8,2/10

Cleanliness

7,6/10

Staff & service

9,2/10

Amenities

7,6/10

Property conditions & facilities

7,7/10

Eco-friendliness

10/10 Exceptional

Alexander, 2-night trip
Verified Hotels.com guest review

6/10 Good

Good location, nice views Additional charges for many facilities. Over priced hotel
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ryan, 2-night trip
Verified Hotels.com guest review

4/10 Fair

The hotel is located next to a nice slope to Zakopane. Very convenient if your main purpose is skiing or snowboarding. However, there is not much around and you definitely would need a car to enjoy Zakopane. The property has nice amenities, but it is an old building (renovated) and it needs some maintenance (elevators are old and get stuck). Also, I feel that it’s totally overpriced. The radisson is a nicer property and cheaper. This hotel also charges from 70-100 zl per night per parking. So be ready to pay an extra 100 bucks just for parking if you are staying over 5 nights. This is ridiculous. The food is good in the hotel. Service is ok, nothing special.
Ivan, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Friendly, helpful hotel.
I have been staying at this hotel now for several years, I attend with different groups throughout each year, family groups and groups of friends, both these groups are catered for fantastically by the hotel. This year in particular changes to the UK entry requirements a fit to fly certificate was required, the hotel advised me where to obtain such a test and assisted with me obtaining the certificate on the date of my return home, many thanks again to the hotel and I’ll definitely see you again next year.
Photograph from the outside terrace taken in early December 2021
Gavin, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

6-night trip
Verified Expedia guest review

6/10 Good

I must admit food was good, service was pleasant. However our room was in poor condition, didn't look anything like advertised. Advertised rooms are after renovations and we weren't informed about different standards. That was very disappointing. Overall hotel is clean has nice entrance, swimming pool, and very good location for skiing and walking excursions.
Janusz, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

8/10 Very good

1-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review