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All properties in Ixtapa, Guerrero, Mexico

Krystal Ixtapa

3-star beachfront resort with outdoor pool, near El Palmar Beach

  • Free WiFi in lobby and free parking
From
ZAR 895

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19.

Property renovations and closures

  • The property is closed between April 07 and May 31.
  • Krystal Ixtapa
  • Outdoor Pool
  • Outdoor Pool
  • Beach
  • Beach
  • Outdoor Pool
1 / 47Outdoor Pool
7,0.Good.
  • Food was horrible, rooms and bathrooms very old and not very clean. Bad customer…

    Jan 27, 2021

  • Rooms were dirty, there was ants all over the room, bathroom was horrible there was used…

    Jan 7, 2021

See all 400 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

The following facilities or services will be unavailable from October 21 2020 to March 1 2021 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)
  • Supervised childcare
    • Free parking
    • Pool
    • Free WiFi
    • Gym
    • Non-smoking
    • Air Conditioning

    Property highlights

    Main amenities

    • 255 smoke-free guestrooms
    • Daily housekeeping
    • On the beach
    • 3 restaurants and 2 bars/lounges
    • Outdoor pool
    • Breakfast available

    Feel at home

    • Children's pool
    • Playground on site
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Supervised childcare/activities (surcharge)
    • Connecting/adjoining rooms available

    What’s around

    • On the beach
    • El Palmar Beach - 1 min walk
    • Delfiniti - 6 min walk
    • Magic World Aquapark - 8 min walk
    • Marina Ixtapa - 14 min walk
    • Ixtapa Golf Course - 18 min walk
    The following facilities or services will be unavailable from October 21 2020 to March 1 2021 (dates subject to change):
    • Bar/Lounge(s)
    • Dining venue(s)
    • Supervised childcare

    The property is closed between April 07 and May 31.

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Check availability

    Please enter your dates
    • Standard Room, 1 King Bed, Garden View
    • King vista al mar
    • Room (Krazy Super Saver)
    • Superior Room, 1 King Bed, Sea View
    • Standard Room, Garden View
    • Standard Room, Sea View
    • Superior Room, Sea View

    Location

    • On the beach
    • El Palmar Beach - 1 min walk
    • Delfiniti - 6 min walk

    What’s around

    Landmarks

    • On the beach
    • El Palmar Beach - 1 min walk
    • Delfiniti - 6 min walk
    • Magic World Aquapark - 8 min walk
    • Marina Ixtapa - 14 min walk
    • Ixtapa Golf Course - 18 min walk
    • Marina Ixtapa Golf Club - 25 min walk
    • Vista Hermosa Beach - 32 min walk
    • La Ropa Beach - 5.8 mi / 9.4 km
    • Zihuatanejo Bay - 5.2 mi / 8.3 km
    • Ixtapa Island - 5.4 mi / 8.8 km

    Getting around

    • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 21 min drive

    At a glance

    Hotel size

    • This hotel has 255 rooms
    • This hotel is arranged over 11 floors

    Arriving/leaving

    • Check-in time 4:00 PM-midnight
    • Check-out time is noon

    Restrictions related to your trip

    • Mexico may have travel restrictions in place due to COVID-19.

    Special check-in instructions

    Front desk staff will greet guests on arrival. This property offers onsite health screenings for COVID-19. There is no charge for rapid antigen departure screenings for US citizens (up to 2 guests per booking) staying 3 nights or more. PCR screening for COVID-19 is available for a surcharge. Guests should contact the concierge upon arrival to schedule departure health screenings.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • No cribs (infant beds)
    • Babysitting/childcare*

    Pets

    • Pets not allowed

    Internet

    • Free WiFi in public areas

    Parking

    • Free onsite self parking

    Other information

    • Smoke-free property
    * See small print for additional details or extra charges

    In the hotel

    Taking the kids?

    • In-room childcare (surcharge)
    • Supervised childcare/activities (surcharge)

    Food and drink

    • Buffet breakfast daily (surcharge)
    • 3 restaurants
    • 2 bars/lounges
    • Snack bar/deli
    • Poolside bar
    • Room service (during limited hours)

    Things to do

    • Fitness classes on site
    • Playground on site
    • Volleyball on site
    • Bicycle rentals nearby
    • Golfing nearby
    • Hiking/biking trails nearby
    • Mountain biking nearby
    • Parasailing nearby
    • Sailing nearby
    • Scooter/moped rentals nearby
    • Scuba diving nearby
    • Snorkeling nearby
    • Surfing/boogie boarding nearby
    • Water skiing nearby
    • Windsurfing nearby

    Working away

    • Conference space
    • Meeting rooms

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Hair salon
    • Luggage storage
    • Wedding services
    • Multilingual staff
    • Porter/bellhop

    Facilities

    • Number of buildings/towers - 1
    • Elevator
    • Garden

    Accessibility

    • In-room accessibility

    Languages Spoken

    • English
    • Spanish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Iron/ironing board

    Sleep well

    • Blackout drapes/curtains

    Things to enjoy

    • Balcony

    Freshen up

    • Private bathroom
    • Shower only
    • Free toiletries
    • Hair dryer

    Be entertained

    • 27-inch TV
    • Cable TV channels

    Stay connected

    • Desk

    More

    • Daily housekeeping
    • In-room safe
    • Connecting/adjoining rooms available

    Special features

    All inclusive

    All-inclusive room rates at Krystal Ixtapa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

    Recreation

    On Site

    • Fitness facilities
    • Fitness classes on site
    • Playground on site
    • Volleyball on site

    Nearby

    • Bicycle rentals nearby
    • Golfing nearby
    • Hiking/biking trails nearby
    • Mountain biking nearby
    • Parasailing nearby
    • Sailing nearby
    • Scooter/moped rentals nearby
    • Scuba diving nearby
    • Snorkeling nearby
    • Surfing/boogie boarding nearby
    • Water skiing nearby
    • Windsurfing nearby

    Small print

    Also known as

    • Ixtapa Krystal
    • Krystal Ixtapa Resort
    • Krystal Ixtapa Ixtapa
    • Krystal Ixtapa Resort Ixtapa
    • Krystal Ixtapa Resort
    • Krystal Hotel Ixtapa
    • Krystal Ixtapa
    • Krystal Ixtapa Hotel Ixtapa
    • Nh Krystal Hotel Ixtapa
    • Nh Krystal Ixtapa
    • Nh Krystal Resort Ixtapa
    • Krystal Ixtapa Hotel

    Optional extras

    Buffet breakfast is offered for an extra charge of MXN 220 for adults and MXN 110 for children (approximately)

    Babysitting/childcare is available for an extra charge

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

    Only registered guests are allowed in the guestrooms.

    Pool access available from 9 AM to 8 PM.

    Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property.

    Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    This property accepts credit cards and cash.

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs

    • Yes, Krystal Ixtapa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • The property is closed between April 07 and May 31. The following facilities or services will be unavailable from October 21 2020 to March 1 2021 (dates subject to change):
      • Bar/Lounge(s)
      • Supervised childcare
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self parking.
    • Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9 AM to 8 PM.
    • Sorry, pets aren't allowed.
    • You can check in from 4:00 PM - midnight. Check-out time is noon.
    • Yes, there are 3 onsite restaurants. The dining venue will be unavailable from October 21 2020 to March 1 2021 (dates subject to change). Nearby restaurants include Emilio's Pizza (7-min walk), Bistro Soleiado (7-min walk), and Deborah's Restaurant (9-min walk).
    • Have fun with activities like cycling, hiking, and jet skiing, and practice your swing at the nearby golf course. Additional recreation onsite includes aerobics and volleyball. Enjoy a swim in the outdoor pool or use the resort's other amenities, which include 2 bars and a waterslide. Krystal Ixtapa also has a fitness center and a garden.
    7,0.Good.
    • 2,0.Poor

      HORRIBLE EXPERIENCE, Ants everywhere , the ac was dripping from the roof all the time even when it was off, I asked for an extra blanket as it never got delivered, food was nasty, it was buffet don’t get all inclusive please, elevator not functioning 60% of the time

      Noe, 4 night trip, Dec 29, 2020

      Verified Hotels.com guest review

    • 4,0.Fair

      Terrible check in delays

      Terribly long check in process, the front desk never can grasp the fact that the room was reserved and paid for on Hotels.com. A 15 minute max check on had taken over an hour on 3 separate employee stays this month.

      2 night business trip, Dec 21, 2020

      Verified Hotels.com guest review

    • 10,0.Exceptional

      Quick check in, great customer service, great price

      Mane, 1 night trip, Nov 12, 2020

      Verified Expedia guest review

    • 8,0.Very good

      It's a good 3* hotel with a friendly stuff and nice beach, but don't get all inclusive, there are plenty of good restaurants around.

      Emil, 6 night trip, Sep 18, 2020

      Verified Hotels.com guest review

    • 4,0.Fair

      Staff was friendly however, late night music and overfilled pool was not peaceful or relaxing. The bed had a strong offensive odor to it! Sadly we had to change hotels!

      4 night family trip, Mar 24, 2020

      Verified Expedia guest review

    • 6,0.Good

      the hotel is ok, on the understanding that it is a little old. When checking inn I had a couple of discrepancies, but without delay everything was resolved by paying a little more than agreed. in general everything ok.

      4 night trip, Mar 1, 2020

      Verified Expedia guest review

    • 10,0.Exceptional

      Great Stay!

      Check in was amazing -- we arrived early and were allowed to check in and received a free upgrade for a beautiful room with a view! Everyone was helpful and friendly. Such a great place to stay!

      Jean, 1 night trip, Feb 29, 2020

      Verified Hotels.com guest review

    • 8,0.Very good

      Couples getaway

      Had a great time. Nice very clean room. Staff was amazing.. went outta way to make us comfortable. Only suggestions are free coffee and free bottle water in the room. Adult pool needs to be better supervised to keep kids out.

      William, 7 night trip, Feb 16, 2020

      Verified Hotels.com guest review

    • 6,0.Good

      No recycling! There’s not a golf course at the hotel as pictured. There were black stripes (mold?) on the ceiling. There was not enough seating at the pool. We couldn’t communicate to housekeeping that we did not need fresh sheets and towels every day.

      14 night romance trip, Feb 9, 2020

      Verified Expedia guest review

    • 6,0.Good

      The beach was perfect, the hotel is something I’d never go to again.

      Rich, 7 night romance trip, Feb 9, 2020

      Verified Travelocity guest review

    See all 400 reviews