Hampton Inn & Suites by Hilton Waterloo St. Jacobs

Photo gallery for Hampton Inn & Suites by Hilton Waterloo St. Jacobs

Primary image
Indoor pool, open 9:00 AM to 10:00 AM, sun loungers
Pillowtop beds, desk, laptop workspace, soundproofing
Pillowtop beds, desk, laptop workspace, soundproofing
Pillowtop beds, desk, laptop workspace, soundproofing

Overview of Hampton Inn & Suites by Hilton Waterloo St. Jacobs

Hampton Inn & Suites by Hilton Waterloo St. Jacobs

2.5 star property
Hotel with indoor pool, near St. Jacobs Market District Visitor Information Centre

9,0/10 Superb

176 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Airport transfer
  • Gym
  • Microwave
Map
55 Benjamin Road, Township of Woolwich, ON, N2A4G8
Main amenities
  • Daily housekeeping
  • Indoor pool
  • Free airport shuttle
  • Fitness center
  • 24-hour business center
  • Conference center
  • Business center
  • 3 meeting rooms
  • 24-hour front desk
  • Arcade/game room
  • Front desk safe
  • Laundry service
For families
  • Free cribs/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Daily housekeeping
  • Coffee/tea maker
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • St. Jacobs Market District Visitor Information Centre - 5 min walk
  • University of Waterloo - 33 min walk
  • St. Jacobs Country Playhouse - 1 min drive
  • St. Jacobs Outlets - 1 min drive
  • Conestoga Mall - 4 min drive
  • Wilfrid Laurier University - 9 min drive
  • RIM Park - 7 min drive
  • Waterloo Central Railway Station - 13 min drive
  • Waterloo Park - 9 min drive
  • Centre In The Square - 13 min drive
  • TheMuseum - 15 min drive

Getting around

  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 22 min drive
  • John C. Munro Hamilton Intl. Airport (YHM) - 66 min drive
  • Toronto Pearson Intl. Airport (YYZ) - 70 min drive
  • Billy Bishop Toronto City Airport (YTZ) - 84 min drive
  • Kitchener Station - 14 min drive
  • Guelph, ON (XIA-Guelph Train Station) - 31 min drive
  • Guelph Central Station - 31 min drive
  • Free airport shuttle

About this property

Hampton Inn & Suites by Hilton Waterloo St. Jacobs

Hampton Inn & Suites by Hilton Waterloo St. Jacobs offers a free airport shuttle and puts you just a 5-minute drive from University of Waterloo and St. Jacobs Market District Visitor Information Centre. Guests can take a dip in the indoor pool or visit the fitness center for a workout. Also, this hotel is within a short drive of Wilfrid Laurier University.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of CleanStay (Hilton)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO), COVID-19 Guidelines (CDC), and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 108 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive smart lock details

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets not allowed
  • Service animals welcome

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Transfers

  • Free airport shuttle

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:00 AM–10:00 AM
  • Barbecue grills

What to do

  • Bicycle tour information

Working away

  • 24-hour business center
  • 3 meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Bicycle rentals
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2020
  • Safe-deposit box at front desk
  • Picnic area
  • Fitness center
  • An indoor pool
  • Arcade/game room

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Well-lit path to entrance

Languages spoken

  • English

Room amenities

Home comfort

  • Coffee/tea maker

Sleep well

  • Soundproofed rooms
  • Pillowtop mattress
  • Free crib/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hydromassage showerhead
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Desk chair

Food and drink

  • Mini-fridge
  • Microwave

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Mobile key entry

Fees & policies

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 9:00 AM to 10:00 AM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

This property affirms that it adheres to the cleaning and disinfection practices of:

  • COVID-19 Guidelines (WHO)
  • COVID-19 Guidelines (CDC)
  • Safe Travels (WTTC - Global)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

Hampton Inn Suites by Hilton Waterloo St. Jacobs
Hampton Inn & Suites by Hilton Waterloo St. Jacobs Hotel

Frequently asked questions

Overall score and ratings

9,0

Superb

9,4/10

Cleanliness

8,9/10

Staff & service

8,8/10

Amenities

9,2/10

Property conditions & facilities

8,7/10

Eco-friendliness

8/10 Very good

Meh on some, awesome on others!
Thought entire hotel was 'suites' and thought I had booked a suite. As such, disappointing to learn we had a 'regular' room. Having said that, room was lovely, exceptionally clean and great breakfast service. Meriam in kitchen was especially fantastic! Disappointed when cleaning staff did not empty garbage or recycling (terribly small bins provided) just as a regular service. That is something you need to request. All staff we spoke to were exceptional. Late check-outs can only be arranged on day of. That is inconvenient.
4-night family trip
Verified Hotels.com guest review

6/10 Good

so so
The room was comfortable. That's it; nothing special and over priced. the bar area is so brightly lit that I couldn't wind down from my long drive. I wasn't overly impressed but the staff were all very pleasant
Pamela, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Heather, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

AnupKumar, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

AnupKumar, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

lynn, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing room!
Our room was fantastic and large for a girls night getaway in St. Jacobs. The hotel was a 5 minute drive from the village with easy access to the Farmers Market (in walking distance). The hotel itself is newly renovated and is stunning inside and out. The bathroom was spacious as well! There was also free breakfast when we went and it was great to have the buffet open again!
1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Unnimaya, 1-night trip
Verified Hotels.com guest review

2/10 Poor

I booked two Queen bed, but only give me one bed. The hotel overbooked and took away my reservation. Not comfortable stay. Also the room door is horrible, when you open, close it, the whole floor can hear it. Too loud and noise.
May, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Extremely disappointing
Arrived to discover my 2 Queen reservation had been changed to a King bed and was stuck sharing a bed with my assistant coach. I had booked the 2 Queens weeks prior and instead of giving me the option to go to another property where there were two Queens, we arrived at 10pm to find a King bed and no cots. Management was not on site and we were given no other options. The next day management said they would "look into it" and we were provided a discount for the room but I would have rather been given the option to change to their sister property than share a bed. On a good note though the breakfast provided and seating area for breakfast was excellent
1-night trip with friends
Verified Hotels.com guest review