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All properties in Tulum, Tulum, Quintana Roo, Mexico
Condos

Cacao Tulum -Luxury Condos-

Comfortable condo with private pool, near Tulum National Park

  • Free WiFi and free parking
From
ZAR 1,307

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  • Pool
  • Pool
  • Pool
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Pool. Image 1 of 100.
1 / 100Pool
7,0.Good.
  • Beautiful rooms and gorgeous pool! The front office was so helpful with calling us a cab,…

    Mar 13, 2021

  • Great property. Staff are helpful and kind. Only thing lacking was a decent amount of hot…

    Mar 2, 2021

See all 40 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Guests are provided with free hand sanitizer
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Kitchen
  • Air Conditioning

Property highlights

Main amenities

  • 30 condos
  • Outdoor pool
  • Rooftop terrace
  • Beach towels
  • Spa services
  • 24-hour business center

Feel at home

  • Kitchen
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Private pool
  • Separate dining area
  • Premium TV channels

What’s around

  • In a national park
  • Tulum National Park - 36 min walk
  • Dos Aguas Park - 22 min walk
  • Cenote Crystal - 43 min walk
  • Tulum Beach - 3 mi / 4.8 km
  • Tulum Mayan Ruins - 3.8 mi / 6.2 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Superior Studio, Private Pool
  • Luxury Suite, Private Pool
  • Luxury Apartment, 1 Bedroom, Private Pool
  • Penthouse, Private Pool
  • Family Penthouse, 2 Bedrooms, Private Pool

What’s around

Landmarks

  • In a national park
  • Tulum National Park - 36 min walk
  • Dos Aguas Park - 22 min walk
  • Cenote Crystal - 43 min walk
  • Tulum Beach - 3 mi / 4.8 km
  • Tulum Mayan Ruins - 3.8 mi / 6.2 km
  • Playa Paraiso - 4.5 mi / 7.3 km
  • Gran Cenote - 4.2 mi / 6.7 km
  • Las Palmas Public Beach - 4.2 mi / 6.8 km
  • Tulum Monkey Sanctuary - 5.7 mi / 9.2 km
  • Sian Ka'an Biosphere Reserve - 7.9 mi / 12.7 km
map

At a glance

Size

  • 30 apartments

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16

Children

  • No cribs (infant beds)

Pets

  • Pets stay free (dogs and cats only)
  • Restrictions apply*
  • 2 per room
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured, uncovered onsite self parking
*See small print for additional details or extra charges

The manager

Speaks: English, Spanish

At the property

Things to do

  • Beach towels
  • Outdoor pool
  • Pool sun loungers
  • Spa services on site
  • Spa treatment room(s)
  • Bicycle rentals on site
  • Pool umbrellas

Working away

  • 24-hour business center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage

Facilities

  • Designated smoking areas
  • Rooftop terrace
  • Garden

Languages Spoken

  • English
  • Spanish

In the apartment

Home comforts

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

Things to enjoy

  • Private pool
  • In-room massage available
  • Separate dining area

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries

Be entertained

  • 40-inch Smart TV
  • Premium TV channels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Full-sized refrigerator/freezer
  • Kitchen
  • Cookware, dishware, and utensils

More

  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Small print

Also known as

  • Cacao Tulum Condos Tulum
  • Cacao Tulum Luxury Condos
  • Cacao Tulum -Luxury Condos- Condo
  • Cacao Tulum -Luxury Condos- Tulum
  • Cacao Tulum -Luxury Condos- Condo Tulum

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Policies

For details on pet restrictions, contact the property at the number on the booking confirmation.

Pool access available from 8:00 AM to 9:00 PM.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

Pet deposit: USD 100 per stay

  • Service fee: USD 1.00 per accommodation, per night
  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Cacao Tulum -Luxury Condos- does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.
  • Yes, cats and dogs stay free, with a limit of 2 per room. A deposit of USD 100 per stay is required. Service animals are exempt from fees.
  • You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
  • Yes. Nearby restaurants include Los Aguachiles Tulum (13-min walk), Chacabar (14-min walk), and El Camello Jr (15-min walk).
  • Cacao Tulum -Luxury Condos- has private pools and spa services, as well as a garden.
7,0.Good.
  • 4,0.Fair

    Toilets didn’t flush/kept clogging. Mosquitos everywhere inside of the unit. I’m covered in bites. No clean towels - we had to use the same towels for 5 days. No HOT water in shower.

    3 night romance trip, Feb 27, 2021

    Verified Orbitz guest review

  • 8,0.Very good

    The property is beautiful, I believe they should tell their customers they don’t have washcloths available for use. The receptionist at the front desk is phenomenal! She’ll come up to your room if she don’t understand you over the phone and figure out what you need help with. Everyone was very welcoming. The only con is that they don’t have a bar right now in the swimming area. Also your private pool connect it to your room it’s kind of dirty they should make sure it’s clean upon arrival end it doesn’t heat up ...but if you come in the summer I’m sure you’re not gonna need to heat it. The location at this hotel is great because it’s about five minutes away from Tulum town where the bars and restaurants are. They also have a money Exchange on the strip 19.50...Which beats the rate of the airport money exchange.

    4 night trip with friends, Feb 18, 2021

    Verified Expedia guest review

  • 4,0.Fair

    Rooms smelled and condos were still in development. Not enough staff members or room service.

    4 night trip with friends, Feb 17, 2021

    Verified Expedia guest review

  • 2,0.Poor

    Repairs being done at all hours. Pool was never cleaned, bartender was never onsite.

    5 night family trip, Feb 16, 2021

    Verified Orbitz guest review

  • 4,0.Fair

    Arriving to the property, the design itself was minimalist and nice. The rooftop patio, pool and bar area was unique, but had limited hours.

    4 night romance trip, Feb 12, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Nice stay at cacao

    Beautiful hotel and nice room , however the entrance to our room was on the street and we felt like in a cage from the terrasse in the room.

    Steffie, 1 night trip, Feb 10, 2021

    Verified Hotels.com guest review

  • 2,0.Poor

    Stay away from this place!! If I can give a 0 score, I totally would. At check in, the front desk gave me a room was less than half of the size of the room I paid. I booked a deluxe apartment with 879 square feet, with living room and dining area. They gave me a room with no living room and dining area. It took me two hours to get a larger room. Then, after I came back from dinner realized the apartment doesn’t have any towels for use. I went to the front desk, the receptionist in the evening was so rude, refused gave me any towel. With dealing with the front desk receptionist for more than an hour, I still could not get a towel. He said he was not authorized to give out the towel. I couldn’t shower!! And he asked me how come I don’t bring any towels for traveling. Really?? The room was dirty. The bed sheet was not cleaned. I wish I could post pictures here for you guys to see. I checked out the hotel in 18 hours with a 7 nights booking. Orbiz is useless here ask well. I have been calling Orbiz more than 15 times ask for help, and asked for refund. No response. Very very disappointed. Do not book this hotel!! Orbiz, if you are reading this message, please reply to me.

    7 night trip, Feb 6, 2021

    Verified Orbitz guest review

  • 10,0.Exceptional

    This place is a great pick. Every one is very nice,accommodating, delivery to my room when things were closed ., totally recommended.. Cacao Tulum will be seeing me again very soon !

    4 night trip, Jan 29, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    We were put here by Expedia after our old hotel fell through. It was wonderful. Staff was pleasant and extremely accommodating. The property is gorgeous. Few downsides but they were: -TV volume was not working. -Bugs enter the apartment easily (we had the garden suite, which was separate from the rest of the hotel and had sliding doors. Not the hotels fault per say, but still something to note) -Potholes all around the hotel. Not on the main strip where parking is, but the roads on the side are horrendous. Overall though, if I returned to Tulum I would definitely attempt to stay here.

    Bernard, 2 night romance trip, Dec 30, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    It was a nice place, friendly staff

    Quamrul, 3 night trip, Dec 28, 2020

    Verified Hotels.com guest review

See all 40 reviews