Guests
All properties in Carcassonne, Aude, France

Best Western Plus Le Donjon - Coeur de La Cite Medievale

4-star hotel with restaurant, near Aude Gate

  • Free WiFi
From
ZAR 2,186

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Property renovations and closures

  • The property is closed between December 3 and January 20.

Image gallery

  • Hotel Front
  • Hotel Front
  • Classic Room, 1 Queen Bed, Non Smoking - Bathroom
  • Suite, 1 Queen Bed with Sofa bed, Non Smoking (with Sofabed) - Bathroom
  • Hotel Front
Hotel Front. Image 1 of 63.
1 / 63Hotel Front
2 Rue du Comte Roger, Carcassonne, 11000, Aude, France
8,8.Fabulous.
  • The hotel was adequate for the one night stay in the old town.

    Oct 4, 2014

  • Pleasant stay overall.Room old fashioned but comfortable.Windows need replacing. Bed very…

    Mar 10, 2022

See all 998 reviews

Official standards

This property advises that it adheres to We Care Clean (Best Western) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Safe
Dining options
Convenient
Quiet
  • Parking available
  • Free WiFi
  • Pet-friendly
  • Air Conditioning

Property highlights

Main amenities

  • 61 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Valet parking
  • Business center

For families

  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Laundry facilities
  • Hair dryer

What’s around

  • In City of Carcassonne
  • Narbonnaise Gate - 2 min walk
  • Chateau Comtal - 3 min walk
  • Aude Gate - 1 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Superior Room, 1 Queen Bed, Non Smoking
  • Superior Room, 2 Twin Beds, Non Smoking
  • Superior Room, Multiple Beds, Non Smoking
  • Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Garden View (with Sofabed)
  • Suite, 1 Queen Bed with Sofa bed, Non Smoking (with Sofabed)
  • Classic Room, 1 Queen Bed, Non Smoking

What’s around

Landmarks

  • In City of Carcassonne
  • Narbonnaise Gate - 2 min walk
  • Chateau Comtal - 3 min walk
  • Aude Gate - 1 min walk

Getting around

  • Carcassonne (CCF-Pays Cathare) - 47 min drive
  • Castres (DCM-Mazamet) - 74 min drive
  • Carcassonne Station - 25 min walk
  • Couffoulens Station - 14 min drive
  • Verzeille Station - 18 min drive
map
See on map
2 Rue du Comte Roger, Carcassonne, 11000, Aude, France

At a glance

Hotel size

  • This hotel has 61 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 4:30 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

Guests must transfer via shuttle to the property. Guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking. Guests will receive an email 7 days before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Secured uncovered onsite valet parking (EUR 20 per day)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)

Things to do

  • Bicycle rentals nearby
  • Ecotours nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 3
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • French
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding available
  • Soundproofed rooms

Things to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer

Be entertained

  • 23-inch TV

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Brasserie Le Donjon - Onsite brasserie.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • A tax is imposed by the city: EUR 1.98 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Dial-up Internet access is available in guestrooms for an extra charge
  • Buffet breakfast is offered for an extra charge of EUR 15 per person (approximately)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests must contact this property in advance to reserve cribs/infant beds

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 12 per pet, per night

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Uncovered valet parking costs EUR 20 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Also known as

  • Best Western Donjon
  • Best Western Donjon Remparts Carcassonne
  • Best Western Donjon Remparts
  • Best Western Le Donjon Les Remparts
  • Best Western Donjon Carcassonne
  • Best Western Donjon Hotel
  • Best Western Le Donjon
  • Best Western Le Donjon – Cœur de La Cité Médiévale
  • Best Western Donjon Hotel Carcassonne
  • Best Western Plus Le Donjon Coeur de La Cite Medievale
  • Best Western Plus Le Donjon - Coeur de La Cite Medievale Hotel
  • Best Western Carcassonne
  • Best Western Hotel Carcassonne
  • Carcassonne Best Western
  • Best Western Donjon Remparts Hotel Carcassonne
  • Best Western Donjon Remparts Hotel

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Best Western Plus Le Donjon - Coeur de La Cite Medievale does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • The property is closed between December 3 and January 20.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs EUR 20 per day. Parking spots may be limited.
  • Yes, pets are welcome. There's a charge of EUR 12 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 4:30 PM - anytime. Check-out time is noon.
  • Yes, there's an onsite restaurant, Brasserie Le Donjon. Nearby restaurants include Le Trivalou (7-min walk) and Le parc - Franck Putelat (11-min walk).
  • Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes ecotours. Best Western Plus Le Donjon - Coeur de La Cite Medievale also has a garden.
8,8.Fabulous.
  • 10,0.Exceptional

    Friendly, clean and very helpful with information

    5 night family trip, Apr 1, 2022

    Verified Hotels.com guest review

  • 8,0.Very good

    Trouble using the hair dresser

    Emeric, 1 night family trip, Dec 26, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Lovely place, quiet, classic… Smack in the center of the ancient city. Clean rooms, nice amenities, comfy bed. GREAT STAY!

    Tim, 1 night family trip, Dec 23, 2021

    Verified Orbitz guest review

  • 10,0.Exceptional

    Staying inside the walled city

    Hotel was beyond my expectations. It was inside the city walls! Great view of the towers. Food for breakfast & dinner was great. Staff was helpful & friendly. Staying inside the walls let you experience the city without the mass of tourists.

    Kelly, 1 night trip, Nov 8, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Nice play to stay within the walls

    Francisco, 2 night family trip, Nov 4, 2021

    Verified Orbitz guest review

  • 6,0.Good

    Average hotel. Not 4 star. Location is great, inside the city walls but facilities are poor. We were given a room not in the main building, cannot remember if it was mentioned at the time of booking.

    ERKUT, 1 night trip with friends, Oct 28, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Historic hotel

    We arrived at the reception area outside the city by taxi but as there was no one there we had to call the hotel. Within minutes we were collected by Jerome who drove us to the hotel giving us information on the Cite as we went. Check in was quick and efficient and Jerome carried our bags to our room. The room was spacious with a view over the Cite. It was clean and comfortable and very quiet. We both slept really well. We love staying in this hotel in the heart of the Cite and we will be back. We highly recommend this hotel

    Sally, 2 night trip, Oct 27, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Great location

    Location, location, location! The hotel room itself could use an update, but you cannot beat staying within the citadel walls. We stayed for one night, which was just enough to tour and have a place to stay. If you book parking, read the instructions sent by hotel very well, as they must send a driver to collect your from outside of the walls. The parking had an electric charger that worked well for our hybrid.

    1 night family trip, Oct 4, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    Useful for short stay in Carcassonne

    We stayed in a superior room which was spacious but pillows provided were very uncomfortable as they were too soft. Housekeeper forgot to provide towels on one night after room service - had to go to reception for it. Shower was not 100% clean had to rinse off dirt accumulated on showerhead first Plus side - convenient to old medieval town, acceptable breakfast and the night porter/receptionist was absolutely lovely - he dropped us off to get a taxi for the airport otherwise we would have to walk with our heavy bags for half a mile.

    Kok, 4 night trip, Oct 3, 2021

    Verified Hotels.com guest review

  • 6,0.Good

    Disapointing

    The best was the porter that help us with the luggage from the parking to the hotel. The lady at the reception did not speak good english nor spanish . It was difficult to comunicate with her, and her assistance was bad. The rooms were cold , and the heating did not work so that they brought us a portable heater but put them in other rooms ….,

    Martin, 1 night trip with friends, Oct 2, 2021

    Verified Hotels.com guest review

See all 998 reviews