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Room options

View all photos for Deluxe Penthouse

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Penthouse

  • 93 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Room, 1 Queen Bed, Accessible

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Dinner By The Water Stay)

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Room, 1 King Bed (Dinner By The Water Stay)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Suite, 1 King Bed

  • 66 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Room, 1 King Bed

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Parking)

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Room, 1 King Bed (Parking)

  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Twin Room, 2 Double Beds

  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (New Year Gala)

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Room, 1 King Bed (New Year Gala)

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed (Family)

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Executive Room, 1 King Bed (Family)

  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Executive Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed

55-inch flat-screen TV with cable channels, TV

Family Room, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Corner

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Corner

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Business Lounge Access

55-inch flat-screen TV with cable channels, TV

Junior Suite, 1 King Bed, Business Lounge Access

  • Sleeps 4
  • 1 King Bed

View all photos for Single Room, 1 Double Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Single Room, 1 Double Bed

  • 14 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

At a glance

Hotel size

  • 789 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 8:00 PM
  • Express check-in/out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Up to 2 children (13 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed (2 total, up to 75 lbs per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 50+ Mbps)

Parking

  • Onsite self parking (GBP 14.00 per night)
  • Wheelchair-accessible parking and van parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Free daily reception
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Grocery/convenience store

What to do

  • Concerts/live shows
  • Golf lessons nearby
  • Skiing nearby

Working away

  • 31 meeting rooms
  • Conference space (59999 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • Built in 1976
  • ATM/banking
  • Safe-deposit box at front desk
  • 24-hour health club
  • An indoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 55-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Heating (climate-controlled) and air conditioning
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 50+ Mbps)

Food and drink

  • Highchair
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Reviews

7,6

Good

8,2/10

Cleanliness

8,0/10

Staff & service

8,2/10

Amenities

7,6/10

Property conditions & facilities

7,8/10

Eco-friendliness

Reviews

10/10 Exceptional

Emma, 2-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Joanne, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Not for a business traveler!
Restaurant staff were excellent, but attention to detail in & around the hotel was terrible. No shower gel, tissues etc in rooms, waited at the bar for over an hour to get a drink, meeting facilities weren’t catered for properly.
C, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

Bed extremely uncomfortable - hard wooden solid base. Room small and strange layout
1-night business trip
Verified Hotels.com guest review

4/10 Fair

2-night business trip
Verified Hotels.com guest review

4/10 Fair

Stay away if you can.
The AC in the room did not work. I was given another room but the noises of the major AC systems where so high that I could hear it even with the balcony door closed. I left the towels on the rack to reuse them and they where changed anyway. I got up early in the morning to go to the pool and I was asked £10 to enter - I have been travel for the past 40 years and it never happen that an hotel asks any payment to use the pool.... especially after paying £176 per night.
Francesco, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Good,could be great
Great check in experience, room was ready early which was great. Lovely, comfy room.Pool amd spa neesed a bit of attention,floor neesed mopping more frequently-very slipy and dangerous. Restaurant nice amd staff helpfuk but food expensive for what you get, especially mods portions - £7.50 for tiny mac and cheese. Breakfast excellent. All.im all would go again bit probably wouldn't use swimming pool oreat at Restaurant
Matthew, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay
Really comfortable and excellent room
Charlie, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great one night stay
Such a lovely stay, room was so lovely. The swimming pool was great too. Breakfast amazing was a lovely stay. Only down side was prices of drinks.
Clare, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Overall great hotel. Brilliant stay. -We had the executive room with king size bed. Seriously comfortable and massive indeed. We arrange a baby cot and didn’t require it in the end. -Plenty of parking in the hotel. -Simple but good breakfast. Suitable for vegetarians and accommodating to halal options. -Amazing swimming pool and great spa facility. -Main thing about this hotel is it is very family friendly. -only down side is you can tell the age but that didn’t bother us at all. Will be happy to book again.
Mohammed Rizwan, 3-night family trip
Verified Hotels.com guest review