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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
All inclusive

Grand Sunset Princess - All Inclusive

4,5-star4,5 stars
Great for families

Good to know

  • Highchair
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)
Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710, Mexico

All-inclusive beachfront property with spa, near El Camaleon Mayakoba Golf Course
  • Free buffet breakfast, free WiFi, and free parking
  • Great for families

    Good to know

    • Highchair
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's club (free)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • I will be very factual and limit my opinion - we booked the Grand Sunset, but were put in…Apr 29, 2021
  • Nice hotel Stayed here in 2016. Very low occupancy, very concerned about cleaning for…Apr 19, 2021

Grand Sunset Princess - All Inclusive

from ZAR 2,652
  • Deluxe Suite, Garden View
  • Deluxe Suite, Pool Access (with Jacuzzi, Pool View)
  • Family Club Room - Pool Access, Pool View
  • Family Room
  • Suite (with 2 Jacuzzis)
  • Suite with Jacuzzi and Outdoor Shower

What’s around Grand Sunset Princess - All Inclusive

Landmarks

  • On the beach
  • El Camaleon Mayakoba Golf Course - 40 min walk
  • Punta Esmeralda Beach - 2.5 mi / 4 km
  • Tres Rios Ecopark - 3 mi / 4.8 km
  • Playa 88 - 2.8 mi / 4.5 km
  • Quinta Avenida - 4.9 mi / 7.9 km
  • Grand Coral Golf Riviera Maya - 3.3 mi / 5.4 km
  • Plaza Las Americas - 6.2 mi / 10 km

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive
  • Free beach shuttle

At a glance

Key facts

Size

  • 672 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare*

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

Offsite

  • Free beach shuttle

Payment types at the property

  • Cash
*See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
Food and drink
  • Free buffet breakfast daily
  • 9 restaurants
  • 9 bars/lounges
  • 2 beach bars
  • 2 swim-up bars
  • Snack bar/deli
  • 24-hour room service
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Free beach shuttle
  • Free beach cabanas
  • Number of outdoor pools - 12
  • Children's pool
  • 24-hour fitness facilities
  • Full-service spa
  • Playground on site
  • Beach umbrellas
  • Free pool cabanas
  • Beach towels
  • Pool umbrellas
  • Arcade/game room
Working away
  • Number of meeting rooms - 5
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Designated smoking areas
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • English
  • French
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Private spa tub
  • Number of living rooms
  • Separate sitting area
  • Balcony
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • 30-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Food and beverages

  • All meals, snacks, and beverages included

Activities and facilities/equipment
Land activities
  • Volleyball

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Princess Spa. Services include Swedish massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

Dining

Buffet Naranja - This buffet restaurant serves breakfast, lunch, and dinner.

La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Le Fleur - This theme restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

La Vaqueria - This theme restaurant serves dinner only. Reservations are required. Open daily.

Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Grand Sunset Princess - All Inclusive’s small print

Also known as

  • Grand Sunset Princess All Suites Resort
  • Grand Sunset Princess - All Inclusive Playa del Carmen
  • Grand Sunset Princess All Suites Resort Spa All Inclusive
  • Grand Sunset Princess - All Inclusive All-inclusive property

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Grand Sunset Princess - All Inclusive

  • Does Grand Sunset Princess - All Inclusive offer free cancellation for a full refund?
    Yes, Grand Sunset Princess - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Grand Sunset Princess - All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Grand Sunset Princess - All Inclusive?
    Yes, there's free self parking.
  • Is there a pool at Grand Sunset Princess - All Inclusive?
    Yes, there are 12 outdoor pools and a children's pool.
  • Are pets allowed at Grand Sunset Princess - All Inclusive?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Grand Sunset Princess - All Inclusive?
    You can check in from 3:00 PM - midnight. Check-out time is noon.
  • Are there restaurants at or near Grand Sunset Princess - All Inclusive?
    Yes, there are 9 onsite restaurants, featuring Mexican cuisine. Nearby restaurants include Coco's Cabanas (10-min walk), Los Murales (2.4 mi), and El Puerto (3.3 mi).
  • What is there to do at Grand Sunset Princess - All Inclusive and nearby?
    Have fun with onsite activities like archery and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 12 outdoor swimming pools. Grand Sunset Princess - All Inclusive also has 2 swim-up bars, a 24-hour fitness center, and spa services, as well as an arcade and a garden.

Recent reviews

Very good 8,0 From 56 reviews

Very good 8,0
A very nice weekend break!
The staff at the hotel were always very friendly and approachable. There were a couple of guys by the concierge desk that were not friendly nor helpful at all, the issue was that you had to book your reservation for the evening restaurants via an app. This app was not working and when we approached these men, they just said: it's fully booked for the next few evenings ... which makes no sense as the booking was supposed to be per day. Anyway, the nice lady who was chief concierge was ever so helpful and kind and helped us out - we were then able to visit the steak restaurant and the international restaurant the last two nights - needless to say the food was delicious! The buffet restaurant for lunch-dinner by the pools was spacious and with plenty of options but the floors were quite dirty and the 'safe-distancing' between people was not followed. In times of Covid, every little action counts, but distancing was not reinforced. The buffet restaurant for breakfast was always clean and the food was nice. Pool areas were well kept. Beach areas was AMAZING! Our room was spacious and comfortable, there was a small issue with an insect under the kiddos mattress, we complaint about this to the chief concierge and she made sure our room was re-cleaned, and we also received a complementary champagne bottle. All in all, it was a really nice stay, a couple of small issues that were dealt with with the utmost kindness.
mx3 night family trip
Very good 8,0
great staff
mayra, us1 night family trip
Very good 8,0
The property has a lovely beach front and excellent service. The pools were cold and there is no hot tub. Also with such a large resort it takes a while to retrieve things from your room.
Jen, us3 night romance trip
Exceptional 10,0
Everything was great and all the precautions they took during covid. I felt safe and enjoyed my stay. I will be returning after the pandemic to be able to enjoy all of their a activities and amentities without restrictions.
us5 night romance trip
Exceptional 10,0
We’ve been going to Grand Sunset/Grand Riviera for 4 years now and love it. You’re treated like family and it’s the most bang for the buck!
Alex, us4 night trip
Very good 8,0
The resort is beautiful but needs to be renovated. The outside needs to be painted. And the rooms need to be updated - old and can’t be cleaned.
lili, us5 night family trip
Exceptional 10,0
The property was beautiful and wide open with so much to appreciate. The staff was beyond friendly and helpful. I had a great week stay and would definitely go back to this location. The only downfall was that a lot of the restaurants/bars/facilities weren't open; and that may be because of Covid or bc it was Thanksgiving and it's offseason. But other than that, it was great. The room service food was outstanding!
Hunter, us5 night trip with friends
Exceptional 10,0
Great customer service and food. We spent a great time!
Oksana, us7 night romance trip
Exceptional 10,0
The staff were amazing and so very accommodating!!! The resort and the room were super clean!
DawnMarcus, us6 night romance trip
Very good 8,0
Comida variada y buena. Limpieza diaria en las habitaciones, en algunas áreas del hotel se necesita de mantenimiento. Buena estancia en general.
Abril del carmen, mx3 night family trip

Grand Sunset Princess - All Inclusive