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All properties in Playa del Carmen, Quintana Roo, Mexico

Grand Sunset Princess - All Inclusive

All-inclusive beachfront property with spa, near El Camaleon Mayakoba Golf Course

  • Free buffet breakfast, free WiFi, and free parking
From
ZAR 2,829

Image gallery

  • Poolside Bar
  • Poolside Bar
  • Beach
  • Pool
  • Poolside Bar
Poolside Bar. Image 1 of 85.
1 / 85Poolside Bar
Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, 77710, QROO, Mexico
8,2.Very good.
  • Check-in was fast and ok with no issues. First day so no info on dress code two of us (…

    Jun 7, 2021

  • It was a great honeymoon.

    May 24, 2021

See all 82 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Dining options
Walkable
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 672 guestrooms
  • Daily housekeeping
  • On the beach
  • 9 restaurants and 2 beach bars
  • Full-service spa
  • 12 outdoor pools

Feel at home

  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Private bathroom

What’s around

  • On the beach
  • El Camaleon Mayakoba Golf Course - 40 min walk
  • Grand Coral Golf Riviera Maya - 43 min walk
  • Playa Xcalacoco - 13 min walk
  • Punta Esmeralda Beach - 2.5 mi / 4 km
  • Tres Rios Ecopark - 3 mi / 4.8 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Suite, Garden View
  • Deluxe Suite, Pool Access (with Jacuzzi, Pool View)
  • Family Club Room - Pool Access, Pool View
  • Family Room
  • Suite (with 2 Jacuzzis)
  • Suite with Jacuzzi and Outdoor Shower
  • Junior Suite - Super Saver

Location

Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, 77710, QROO, Mexico
  • On the beach
  • El Camaleon Mayakoba Golf Course - 40 min walk
  • Grand Coral Golf Riviera Maya - 43 min walk

What’s around

Landmarks

  • On the beach
  • El Camaleon Mayakoba Golf Course - 40 min walk
  • Grand Coral Golf Riviera Maya - 43 min walk
  • Playa Xcalacoco - 13 min walk
  • Punta Esmeralda Beach - 2.5 mi / 4 km
  • Tres Rios Ecopark - 3 mi / 4.8 km
  • Playa 88 - 2.8 mi / 4.5 km
  • Quinta Avenida - 4.9 mi / 7.9 km
  • Plaza Las Americas - 6.2 mi / 10 km
  • Mamitas Beach Club - 6.5 mi / 10.4 km
  • Playa del Carmen Main Beach - 6.5 mi / 10.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive
  • Free beach shuttle

At a glance

Size

  • 672 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
*See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)

Food and drink

  • Free buffet breakfast daily
  • 9 restaurants
  • 9 bars/lounges
  • 2 beach bars
  • 2 swim-up bars
  • Snack bar/deli
  • Free reception
  • Coffee/tea in a common area

Things to do

  • Free beach shuttle
  • Free beach cabanas
  • Number of outdoor pools - 12
  • Children's pool
  • 24-hour fitness facilities
  • Full-service spa
  • Playground on site
  • Beach umbrellas
  • Free pool cabanas
  • Beach towels
  • Pool umbrellas
  • Arcade/game room

Working away

  • Number of meeting rooms - 5

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Designated smoking areas
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility

Languages Spoken

  • English
  • French
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Number of living rooms
  • Separate sitting area
  • Balcony

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Be entertained

  • 26-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Food and beverages
  • All meals, snacks, and beverages included

Activities and facilities/equipment
Land activities
  • Volleyball

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Princess Spa. Services include Swedish massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

Dining

Buffet Naranja - This buffet restaurant serves breakfast, lunch, and dinner.

La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Le Fleur - This theme restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

La Vaqueria - This theme restaurant serves dinner only. Reservations are required. Open daily.

Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Small print

Also known as

  • Grand Sunset Princess All Suites Resort
  • Grand Sunset Princess - All Inclusive Playa del Carmen
  • Grand Sunset Princess All Suites Resort Spa All Inclusive
  • Grand Sunset Princess - All Inclusive All-inclusive property

Optional extras

Babysitting/childcare is available for an extra charge

Policies

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Grand Sunset Princess - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 12 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon.
  • Yes, there are 9 onsite restaurants, featuring Mexican cuisine. Nearby restaurants include Coco's Cabanas (10-min walk), Los Murales (2.4 mi), and El Puerto (3.3 mi).
  • Have fun with onsite activities like archery and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 12 outdoor swimming pools. Grand Sunset Princess - All Inclusive also has 2 swim-up bars, a 24-hour fitness center, and spa services, as well as an arcade and a garden.
8,2.Very good.
  • 4,0.Fair

    Will likely not return

    I will be very factual and limit my opinion - we booked the Grand Sunset, but were put in the Grand Riviera - Grand Sunset side is closed, we were not told this in advance, however we did get a swim out pool. These rooms are excellent if you want to limit your interaction with the general public during the pandemic. Many amenities are not open, including some of the restaurants. The concierge desk is not helpful at all, everything is self service, they simply point you to QR codes to book reservations (if you can get them) including the covid-19 tests before your travel. We upgraded to platinum service upon arrival so that we could get unlimited room service and premium alcohol, I highly recommend this. The rm service food is better than the buffet for lunch and dinner - the buffet breakfast is good, however 2 out of 5 of us did get very sick from the breakfast buffet. The eggs are very fresh with room service brkfst and we preferred them. I booked 5 massages for my group, 4 of them in advance and 1 on the beach when we arrived. They gave me a "discounted rate" of $20 more expensive. I asked them to charge my room for all of them, on chk out we discovered that they double charged us for one and they refused to remove the charge. Beach is beautiful, but water is rough and full of seaweed, shady vendors are relentless. The Ital rest. is the best, get gorgonzola filet - Hybachi was also good. Resort adheres to all Covid guidelines, cleaning and rm service staff is wonderful.

    Tracey, 6 night family trip, Apr 29, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    Nice stay

    Nice hotel Stayed here in 2016. Very low occupancy, very concerned about cleaning for covid. Book your restaurants early. One of the concierge wasn’t very nice when I needed help with covid results

    Rachel, 3 night trip with friends, Apr 19, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    A very nice weekend break!

    The staff at the hotel were always very friendly and approachable. There were a couple of guys by the concierge desk that were not friendly nor helpful at all, the issue was that you had to book your reservation for the evening restaurants via an app. This app was not working and when we approached these men, they just said: it's fully booked for the next few evenings ... which makes no sense as the booking was supposed to be per day. Anyway, the nice lady who was chief concierge was ever so helpful and kind and helped us out - we were then able to visit the steak restaurant and the international restaurant the last two nights - needless to say the food was delicious! The buffet restaurant for lunch-dinner by the pools was spacious and with plenty of options but the floors were quite dirty and the 'safe-distancing' between people was not followed. In times of Covid, every little action counts, but distancing was not reinforced. The buffet restaurant for breakfast was always clean and the food was nice. Pool areas were well kept. Beach areas was AMAZING! Our room was spacious and comfortable, there was a small issue with an insect under the kiddos mattress, we complaint about this to the chief concierge and she made sure our room was re-cleaned, and we also received a complementary champagne bottle. All in all, it was a really nice stay, a couple of small issues that were dealt with with the utmost kindness.

    3 night family trip, Apr 1, 2021

    Verified Hotels.com guest review

  • 6,0.Good

    This hotel is very nice but not able to experience the full package everything was closed. Only 2 restaurants open and the rooms smelled musky. The staff was friendly however too many pushy people trying to sell you stuff and vacations. We asked for ocean view and it was a view of trees then ocean.

    5 night romance trip, Mar 10, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    It was really great! Service was unbelievable! Very clean! Will def stay there again! Can’t wait to go Back! The villas are amazing!

    6 night trip with friends, Mar 7, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    We had such an amazing time. We upgraded to the Platinum wrist bands when we checked in for $75pp for our 6 nights.. totally worth it just for the room service but the Platinum pool and amenities were great too! I'd like to thank: David and Carlos (shuttles), Toro and Luz (bartenders), and Dario (restaurants) for making our trip unforgettable and treating us to the LIFE! Would love to come back as soon as possible.

    6 night trip with friends, Mar 2, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    It was very clean and well built. The rooms were very nice and big. The room faced. The ocean and the beach. It had two jetted tubs, one in the very large bathroom and one one the very private terrace. The bed was also very comfortable.

    4 night family trip, Feb 24, 2021

    Verified Expedia guest review

  • 8,0.Very good

    There was lots of pool space and areas to sit up to the pool bars. The beach was nice and there is a bar and food area right there

    5 night romance trip, Feb 16, 2021

    Verified Orbitz guest review

  • 8,0.Very good

    great staff

    mayra, 1 night family trip, Jan 28, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    The property has a lovely beach front and excellent service. The pools were cold and there is no hot tub. Also with such a large resort it takes a while to retrieve things from your room.

    Jen, 3 night romance trip, Dec 26, 2020

    Verified CheapTickets guest review

See all 82 reviews