Guests
All properties in Matthews, North Carolina, United States of America

Quality Inn & Suites Matthews - Charlotte

No-frills Matthews hotel with 24-hour fitness

  • Free buffet breakfast, free WiFi, and free parking
From
ZAR 997

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  • Lobby
  • Lobby
  • Suite, Non Smoking - Bathroom
  • Standard Room, 1 King Bed, Non Smoking - Bathroom
  • Lobby
Lobby. Image 1 of 39.
1 / 39Lobby
12047 Guion Lane, Matthews, 28105, NC, United States of America
6,8.Good.
  • There were roaches in the bathroom the pillows on the bed were so small and flat and the…

    Aug 14, 2021

  • The lot was full and property was not well maintained. It was looking like a homeless…

    Jul 30, 2021

See all 330 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Choice) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 48 hours
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Convenient
Safe
Easy parking
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 118 smoke-free guestrooms
  • Daily housekeeping
  • Seasonal outdoor pool
  • 24-hour fitness center
  • 24-hour business center
  • 24-hour front desk

For families

  • Cribs/infant beds (surcharge)
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Free toiletries
  • Daily housekeeping

What’s around

  • Carolina Courts Indian Trail - 34 min walk
  • Bowlero Matthews - 2.9 mi / 4.7 km
  • Pebble Creek Golf Course - 2.7 mi / 4.4 km
  • Matthews Heritage Museum - 3.5 mi / 5.6 km
  • Matthews Community Center - 4 mi / 6.4 km
  • Colonel Francis Beatty Park - 5.1 mi / 8.2 km
Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Double Room, 2 Double Beds, Non Smoking
  • Standard Double Room, 2 Double Beds, Non Smoking
  • Standard Room, 1 King Bed, Non Smoking
  • Suite, Non Smoking
  • Room, 1 King Bed, Accessible, Non Smoking
  • Suite, 2 Double Beds, Accessible, Non Smoking

What’s around

Landmarks

  • Carolina Courts Indian Trail - 34 min walk
  • Bowlero Matthews - 2.9 mi / 4.7 km
  • Pebble Creek Golf Course - 2.7 mi / 4.4 km
  • Matthews Heritage Museum - 3.5 mi / 5.6 km
  • Matthews Community Center - 4 mi / 6.4 km
  • Colonel Francis Beatty Park - 5.1 mi / 8.2 km
  • McAlpine Creek Greenway - 6.7 mi / 10.8 km
  • N.C.Korean War Memorial - 7.5 mi / 12.1 km
  • Promenade on Providence - 8 mi / 12.9 km
  • North Carolina Korean War Veterans Memorial - 8 mi / 12.9 km
  • Waverly - 8.4 mi / 13.5 km

Getting around

  • Charlotte-Douglas International Airport (CLT) - 30 min drive
  • Concord, NC (USA-Concord Regional) - 28 min drive
  • Charlotte Station - 21 min drive
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12047 Guion Lane, Matthews, 28105, NC, United States of America

At a glance

Hotel size

  • This hotel has 118 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is 11 AM

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite extended parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Free buffet breakfast daily
  • Coffee/tea in a common area

Things to do

  • Outdoor seasonal pool
  • 24-hour fitness facilities
  • Golfing nearby

Working away

  • 24-hour business center
  • Number of meeting rooms - 2
  • Computer station

Services

  • 24-hour front desk
  • Laundry facilities
  • Free newspapers in lobby
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Visual alarms in hallways
  • Handrails in stairways
  • Closed captioned TV
  • Visual fire alarm

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Partially open bathroom
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator (on request)
  • Microwave (on request)

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Fees & policies

Children & extra bedsPay at property

  • Cribs/infant beds are available for USD 10.0 per stay
  • Rollaway beds are available for USD 10.0 per stay

PetsPay at property

  • Service animals exempt from fees

Pool, spa & gym (if applicable)Pay at property

  • The seasonal pool is open from May to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted.

Also known as

  • Quality Inn Matthews
  • Quality Matthews
  • Quality Inn Matthews Charlotte
  • Quality Matthews Charlotte
  • Quality Inn & Suites Matthews - Charlotte Hotel
  • Quality Inn & Suites Matthews - Charlotte Matthews
  • Quality Inn & Suites Matthews - Charlotte Hotel Matthews

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Quality Inn & Suites Matthews - Charlotte does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and extended parking. Free RV/bus/truck parking is available.
  • Yes, there's a seasonal outdoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - anytime. Check-out time is 11 AM. Contactless check-in and check-out are available.
  • Yes. Nearby restaurants include Cook Out (2.1 mi), Primavera Pizza (2.4 mi), and Omega Coney Island (2.7 mi).
  • Quality Inn & Suites Matthews - Charlotte has a seasonal outdoor pool and a 24-hour fitness center.
6,8.Good.
  • 6,0.Good

    Just thought I paid for a better room then what I got an the shower foset wouldn’t stop leaking

    2 night family trip, Jul 23, 2021

    Verified Hotels.com guest review

  • 4,0.Fair

    The pool wasn't working, the ice machine wasn't working.

    2 night trip with friends, Jun 13, 2021

    Verified Expedia guest review

  • 8,0.Very good

    A little outdated and the air unit in the room gurgled constantly but other than that good to go. Way better than the other Quality Inn I stayed in a week prior

    3 night business trip, Jun 9, 2021

    Verified Orbitz guest review

  • 6,0.Good

    The hotel is okay, but old and yes, there's roaches. So although the room was clean, the carpet is just so old and ratty there's not much to be done about that! Maybe the interior rooms are better.

    1 night trip, Jun 9, 2021

    Verified Expedia guest review

  • 4,0.Fair

    Room was dirty. Wood furniture was all scratched up. Chair had a cushion from a different chair that was another color. Had a hard time falling asleep as the seem to be ok with people just hanging out in the parking lot being loud at night. If it would not have been 11pm after driving all day, I would have found another hotel.

    1 night romance trip, May 22, 2021

    Verified Expedia guest review

  • 6,0.Good

    Fixtures need updating. Coffee maker in room didn’t work.

    Edilyn, 2 night family trip, May 21, 2021

    Verified Hotels.com guest review

  • 6,0.Good

    Covid and personal safety concerned.

    The room was clean and comfortable. I feel that the staff person was more concerned about following the safety rules of Covid and the hotel and the policies of third party bookings that she was not concerned with being friendly or pleasant. Breakfast was unwelcoming, with only coffee and prewrapped frozen breakfast sandwiches with a sign admonishing to take only one. The staff person was meticulous about wiping down furniture in the empty dining room and less concerned about greeting. I made a coffee for myself and sat alone at a table. I watched a guest come in, take a breakfast sandwich and go to the desk and leave with two bags. Curious I went to the front desk to see a sign that said one breakfast bag per person. I gave my room number and was unsmilingly given two bags for my husband and I. The bags contained a smashed honey bun, an apple juice box and a granola bar. Check out was a little more pleasant. The staff person faintly smiled, asked if I wanted a receipt and when I asked, reminded me that my deposit would take 2 to 3 business days. Once again I will say that the room was clean and comfortable (except for the microwave) but I felt that your staff was more concerned with Covid and personal safety (no masks though) and not at all concerned with making the guest feel welcomed and wanted. If I hadn't already paid through a third party I would have cancelled. Clean and comfy rooms are easy to come by. Pleasant staff are not apparently.

    gail, 1 night trip, May 18, 2021

    Verified Hotels.com guest review

  • 2,0.Poor

    Dirty hotle in bad area car vandelized

    steve, 3 night trip, May 7, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    Nice staff, clean room, love thr microwave and mini fridge. Disappointed the pool wasn't open. Otherwise, nice stay

    2 night romance trip, May 7, 2021

    Verified Expedia guest review

  • 8,0.Very good

    Seemed clean but stopper in sink was missing, toilet ran constantly

    3 night trip, May 7, 2021

    Verified Expedia guest review

See all 330 reviews