Neya Porto Hotel

Photo gallery for Neya Porto Hotel

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Classic Twin Room | Terrace/patio
Family Room | Terrace/patio
Premium Twin Room | In-room safe, desk, blackout drapes, soundproofing
Superior Twin Room | In-room safe, desk, blackout drapes, soundproofing

Overview of Neya Porto Hotel

VIP Access

Neya Porto Hotel

4.0 star property
4-star hotel with spa, near Porto Historic Center

8,8/10 Fabulous

57 verified guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Bathtub
  • Bar
Rua de Monchique, 35-41, Porto, 4050-394
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Rooftop terrace
  • Breakfast available
  • Free children's club
  • Free use of bicycles
  • Self parking
  • In-room childcare
  • Conference center
  • Business center
  • 3 meeting rooms
For families
  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Children's club (free)
  • Private bathroom
  • Garden
  • Terrace

Choose dates to view prices

About this area

What's nearby

  • In Lordelo do Ouro e Massarelos
  • Porto Historic Center - 7 min walk
  • Ribeira Square - 5 min drive
  • Porto Cathedral - 12 min drive
  • Casa da Musica - 11 min drive

Getting around

  • Porto Airport (OPO) - 24 min drive
  • General Torres Station - 3 min drive
  • Gaia Station - 6 min drive
  • São Bento Station - 18 min walk
  • Monchique Stop - 3 min walk
  • Alfândega Stop - 3 min walk
  • Entre Quintas Stop - 7 min walk

About this property

Neya Porto Hotel

4-star family-friendly hotel in the heart of Lordelo do Ouro e Massarelos
Consider a stay at Neya Porto Hotel and take advantage of a rooftop terrace, a garden, and dry cleaning/laundry services. Treat yourself to a body treatment, a deep-tissue massage, or aromatherapy at the onsite spa. The onsite restaurant, Viva Porto, features local cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a business center.
Additional perks include:
  • Continental breakfast (surcharge), free bicycle rentals, and self parking (surcharge)
  • An elevator, 3 meeting rooms, and a 24-hour front desk
  • Free newspapers, smoke-free premises, and luggage storage
Room features
All guestrooms at Neya Porto Hotel boast thoughtful touches such as furnished balconies and laptop-compatible safes, as well as amenities like free WiFi and air conditioning.
Other amenities include:
  • Changing tables, highchairs, and children's books
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with tubs or showers and free toiletries
  • Art supplies, childcare services, and daily housekeeping


English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of Clean & Safe (Portugal)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 124 rooms
  • Arranged over 5 floors


  • Check-in time starts at 2:00 PM
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Free children's club


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Onsite self parking (EUR 20 per day)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Childcare in room (surcharge)
  • Children's games
  • Toys
  • Art supplies
  • Children's books
  • Changing table

Working away

  • Business center
  • 3 meeting rooms
  • Conference center (1346 square feet of space)


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Free bicycle rentals


  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Communal living room
  • Full-service spa
  • Massage/treatment rooms


  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge


  • English
  • French
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Highchair


  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features


The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

The spa is open daily.


Viva Porto - This restaurant specializes in local cuisine and serves lunch and dinner. Reservations are required.
Ultimo - Overlooking the ocean, this rooftop bar serves lunch and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

Optional extras

  • Continental breakfast is offered for an extra charge of EUR 18 for adults and EUR 9 for children (approximately)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for EUR 50.0 per day
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds


  • Self parking costs EUR 20 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Portugal).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).


Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Neya Porto Hotel Hotel
Neya Porto Hotel Porto
Neya Porto Hotel Hotel Porto

Frequently asked questions

Does Neya Porto Hotel offer free cancellation for a full refund?
Yes, Neya Porto Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Neya Porto Hotel?
As of 25 September 2022, prices found for a 1-night stay for 2 adults at Neya Porto Hotel on 16 October 2022 start from R2 295, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Neya Porto Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Neya Porto Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Neya Porto Hotel?
Yes. Self parking costs EUR 20 per day.
What are the check-in and check-out times at Neya Porto Hotel?
You can check in starting at 2:00 PM. Check-out time is noon. Express check-in and contactless check-in and check-out are available.
Is there an onsite casino at Neya Porto Hotel?
No, this hotel doesn't have a casino, but Casino Espinho (29-min drive) is nearby.
What is there to do at Neya Porto Hotel and nearby?
Have fun during the warmer months with activities such as cycling. Indulge in a treatment at the spa and enjoy other amenities such as a picnic area and a garden.
Are there restaurants at or near Neya Porto Hotel?
Yes, Viva Porto offers local cuisine and ocean views. The dining venue will be unavailable from July 1 2021 to September 1 2022 (dates subject to change). Nearby restaurants include Alfandega Douro (3-min walk), Taberna do Cais das Pedras (5-min walk), and Taberna do Barqueiro (5-min walk).
Does Neya Porto Hotel have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Neya Porto Hotel like?
Neya Porto Hotel is in Lordelo do Ouro e Massarelos, a short 3-minute walk from Monchique Stop and 7 minutes' walk from Porto Historic Center.

Overall score and ratings






Staff & service




Property conditions & facilities



8/10 Very good

We requested a quiet room and got Loud music noise from bar on cliff above the hotel. Great views. No milk for the tea. No free water. Fantastic roof bar. Very Poor breakfast, go down to the Comfeitarie Portilho cafe for much better quality. Very clean and good rooms.
2-night trip
Verified guest review

10/10 Exceptional

Top hotel choice for a return visit
Great location right in the waterfront. Excellent staff and free breakfast. Breakfast was delicious.
Matt, 4-night trip
Verified guest review

6/10 Good

Hotel Neya Porto
The hotels website looks great, however, the rooms were starting to get a bit tired with loose bathroom fittings and we had to ask for the air con to be fixed on 2 occasions. Service was ok but did not match the hotel high prices, so sadly it fell a bit below our expectations. Lovely building, nice rooms, lobby, breakfasts and location.
Peter, 3-night trip with friends
Verified guest review

10/10 Exceptional

Clean and stylish
Hotel was great as a whole, next to the River and very clean and stylish. Only slight niggle was we had to wait a while after published check in time for the room to be ready
Mr Robin M, 1-night family trip
Verified guest review

10/10 Exceptional

Wonderful experience at Neya
My partner and I visited Porto with his father and stayed in one of the suites. We had a 3 day visit and Neya staff delighted us with their friendliness and service, the property a modern twist on a historical convent. The location is about a 10 minute walk from the city center and bridges and the hotel sits on the river. My partner used to row on the Douro and we had a wonderful room with huge 2-celiling windows overlooking the Douro. The room was clean, comfortable and our bathroom huge. We loved the chapel and outdoor area on the 3rd floor, and the rooftop bar that has glass floors that peer down to the lobby. We would absolutely stay again.
Hanna, 3-night family trip
Verified guest review

8/10 Very good

Lovely stay. Location was perfect as it was away from the main city but close enough to walk in to attractions, bars and restaurants (15mins to Riberia square). Wouldn’t hesitate to stay again. Bathrooms need updating. The shower pressure and temperature are great. But the shower doors don’t open very well. A fan in the bathroom would be good to help with the damp smell.
Emma, 4-night trip
Verified guest review

8/10 Very good

Great hotel, brand new. Lovely roof top bar, comfortable rooms. Could do with a small swimming pool for hotter months but all in all brilliant stay.
Dan, 2-night trip with friends
Verified guest review

6/10 Good

Great hotel but not perfect
I wish I could give this place 5 stars because it's a beautiful hotel in a beautiful location, but I just can't. Things started poorly when we arrived and they couldn't find our booking, apparently a miscommunication between the system and their own. They upgraded us to a duplex room (two-storeys) but I had paid to make sure we had a room with a balcony and this room was on the first floor with no balcony. They sent us a dessert and bottle of port to make up for it, so the effort to try and rectify the situation was greatly appreciated, but it just wasn't the room we were hoping for. The worst experience we had was with the hotel bikes. Firstly, there are only two for the entire hotel, which is just ridiculous, but they were always available, and now I know why. Probably the worst bikes I've ever ridden. Most of the gears don't work and the second time we used them, I went to push up a hill and the chain completely snapped off. The chain was extremely rusted and once a bit of pressure was applied to it, it gave way and I forced to ride it back like a scooter. At the price point of this hotel, if they want to be providing bikes, they need to be of much better quality, go and buy some new ones. Other than this, the room was very comfortable (although the shower was leaking) and the breakfast is exceptionably good. I'd considering giving them a second chance if I ever returned.
Aaron, 2-night trip
Verified guest review

2/10 Poor

Driving to the property with my car was the most stressful event of the whole trip. There is no driveway, we had to climb on the curb and cross the tram line to park on the curb. There was no doorman or attendant. Strange hotel, there was no shampoo, lotion on kleenex in the room, yet beautiful location.
Lisya, 2-night trip
Verified guest review

10/10 Exceptional

Jacob, 1-night family trip
Verified guest review