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Chelenko Lodge

3.5 star property
Puerto Rio Tranquilo lodge on lake

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Chelenko Lodge

Photo gallery for Chelenko Lodge

Hot springs
Kayaking, fishing
Desk, laptop workspace
Private spa tub
Shower, rainfall showerhead, towels, soap

Overview of Chelenko Lodge

7,0 out of 10 Good
7,0/10 Good

Property highlights

  • Pet-friendly
  • Free parking
  • Air conditioning
  • Laundry facilities
Map
Carretera Austral, El Cóndor, Río Ibáñez, Río Ibáñez, Región de Aysén
Main amenities
  • Housekeeping once per stay
  • Hot springs
  • Breakfast available
  • Spa tub
  • Terrace
  • Air conditioning
  • Laundry service
  • Limited hour front desk
  • Kayaking
Feel at home
  • Kitchenette
  • Terrace
  • Limited housekeeping
  • Dry cleaning/laundry service
  • Free self parking
  • Mini-fridge

Room options

View all photos for Family Cabin

View from room

Family Cabin

  • 25 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

About this area

Getting around

  • Balmaceda (BBA) - 67.9 miles/109.2 km

Restaurants

  • Cervecería Río Tranquilo - 2 min walk
  • Hosteria Costanera - 2 min walk
  • Comida al paso Pía - 2 min walk
  • Mate & truco - 4 min walk
  • Quincho Río Tranquilo - 3 min walk
Map

About this property

Chelenko Lodge

Situated on the bay, Chelenko Lodge is a great choice for a stay in Puerto Rio Tranquilo. Guests can enjoy the spa tub, along with onsite kayaking.

Languages

English, Spanish, Swedish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
This information is provided by our partners.

At a glance

Hotel size

  • 10 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - 8:00 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 10:30 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 10:00 AM - 8:00 PM
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed*

Parking

  • Free onsite self parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6:00 AM–11:00 AM

What to do

  • Kayaking
  • Hot springs
  • Fishing

Services

  • Front desk (limited hours)
  • Dry cleaning/laundry services
  • Romance packages

Facilities

  • Terrace
  • Spa tub

Accessibility

  • No elevator (single level property)

Room amenities

Home comfort

  • Air conditioning and heating

What to enjoy

  • Deck or patio

Freshen up

  • Rainfall showerhead
  • Shower only
  • Soap
  • Towels
  • Toilet paper

Stay connected

  • Desk

Food and drink

  • Champagne service
  • Mini-fridge
  • Kitchenette
  • Oven
  • Toaster oven
  • Cookware, dishes, and utensils
  • Dishwasher

More

  • Housekeeping (once per stay)
  • Cleaning supplies

Special features

Spa

There are 10 outdoor hot springs open between 6:00 PM and midnight. The temperature in the hot springs is set to 86°F.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 5–10 per person
  • Spa tub access is available for an extra charge of USD 25 per night

Pets

  • Pets are allowed for an extra charge of USD 20 per pet, per night

Pool, spa, & gym (if applicable)

  • Hot springs access available from 6:00 PM to midnight

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place and staff at the property wear personal protective equipment.

Policies

This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards and cash.

Also known as

Chelenko Lodge Lodge
Chelenko Lodge Río Ibáñez
Chelenko Lodge Lodge Río Ibáñez

Frequently asked questions

Does Chelenko Lodge offer free cancellation for a full refund?
Yes, Chelenko Lodge does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Chelenko Lodge?
This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Chelenko Lodge?
Yes, pets are welcome. There's a charge of USD 20 per pet, per night.
Is parking offered on site at Chelenko Lodge?
Yes, there's free self parking.
What are the check-in and check-out times at Chelenko Lodge?
You can check in from 3:00 PM - 8:00 PM. Check-out time is 10:30 AM.
What is there to do at Chelenko Lodge and nearby?
Have fun with onsite activities like kayaking and fishing. Additional recreation onsite includes hot springs. Chelenko Lodge also has a spa tub.
Does Chelenko Lodge have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchenette is available in every room, and also includes an oven, a dishwasher, and cookware.
Does Chelenko Lodge have any outdoor private spaces?
Yes, every room features a deck or patio.
What's the area around Chelenko Lodge like?
Chelenko Lodge is located on the waterfront, a short 4-minute walk from Lake General Carrera and 6 minutes' walk from Capilla de Mármol.

Reviews

7,0

Good

7,6/10

Cleanliness

6,8/10

Staff & service

5,4/10

Amenities

7,8/10

Property conditions & facilities

8,0/10

Eco-friendliness

Reviews

4/10 Fair

The pictures are deceiving. The shipping containers are old and have not been invested in. The hot tubs do not work. The food at the restaurant is terrible. They charged us twice for our room. The view is amazing but not work this place.
Verified Expedia guest review

6/10 Good

The tiny cabins are a cool idea, though there were some flaws. The cabins are mostly windows, which would be neat in a more isolated area. In reality it meant that if your neighbours leave their lights on all night, your cabin will be lit up as the curtains don’t block any light (in fact you can see into the other cabins even when both cabins have the curtain drawn). This was frustrating as we were hoping to be able to watch the stars through the front windows. It should be noted that the hot tub is not included is your stay and costs an extra 60,000 CLP to use. I could not find this information anywhere online, though we did decide to splurge (and enjoyed our time). Lastly, it shows the location being in Puerto Rio Tranquilo. It’s actually about a 20 minute drive out of town; this was okay as we had a car, but without one it would be difficult to get to. The cabin was very cute and we loved that you got to watch the waves from your bed with floor to ceiling windows. It would be perfect if you booked during the off-season for true serenity.
Marliese, 1-night family trip
Verified Expedia guest review

8/10 Very good

Beautiful location and easy to find off the main road. Good signage. Make sure you remember email them 2-3 days ahead of your arrival to coordinate a time for key exchange since there's not real reception. No WiFi available. Good option for breakfast/dinner delivery there. Excellent staff.
Tammy, 1-night trip
Verified Expedia guest review

6/10 Good

Debe mejorar las
Las instalaciones muy buenas, linda cabina y tinaja. El entorno es perfecto. Se calefacciona mediante aire acondicionado. Respecto a la atención, deficiente. Nunca encontramos a alguien en recepción, debimos retrasar el check in, pues nadie contesta los mensajes ni el teléfono. 2 días sin saber cómo cambiar toallas ni aseo del baño. No tuvimos comunicación para poder usar todos los días la tinaja.
Fernando, 3-night trip
Verified Hotels.com guest review

6/10 Good

La ubicación , en el lago General Carrera , increíble
Guido, 3-night trip
Verified Expedia guest review

8/10 Very good

José Luis, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Ricardo, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Gonzalo, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Muy bello lugar y tranquilo, pero mejorar detalles
Muy bello lugar tranquilo, el consejo que se puede dar es sobre la calefacción, demasiada helada la pieza, si bien tenía una calefacción pero no servía de mucho, ademas mejorar un poco las cortinas ya que daba la impresión de que se veía todo para al lado del vecino ☺️
Johana, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Juan, 4-night trip
Verified Hotels.com guest review