Guests
All properties in Playa del Carmen, Quintana Roo, Mexico

Pavo Real City

3-star hotel with outdoor pool, near Quinta Avenida

  • Free WiFi in lobby
From
ZAR 657

Image gallery

  • Pool
  • Pool
  • Pool
  • Superior Room With King Size Bed - Outdoor Pool
  • Pool
Pool. Image 1 of 51.
1 / 51Pool
Av. CTM esq. Av. 25, Playa del Carmen, 77720, QROO, Mexico

Official standards

This property advises that it adheres to COVID-19 Guidelines (WHO) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Pool
  • Free WiFi
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 47 smoke-free guestrooms
  • Housekeeping once per stay
  • Outdoor pool
  • Breakfast available
  • Room service
  • 24-hour front desk

For families

  • Cribs/infant beds (surcharge)
  • Television
  • Free toiletries
  • Laundry facilities
  • Hair dryer
  • Blackout drapes/curtains

What’s around

  • In Zazil-ha
  • Quinta Avenida - 6 min walk
  • Playa del Carmen Main Beach - 14 min walk
  • Mamitas Beach Club - 14 min walk
  • Playa del Carmen Maritime Terminal - 32 min walk
  • Nuestra Senora del Carmen Catholic Church - 19 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Quadruple Room / Family Room
  • Triple Room
  • Standard Double Room or 2 Single Twin Beds
  • Superior Room With King Size Bed

Location

Av. CTM esq. Av. 25, Playa del Carmen, 77720, QROO, Mexico
  • In Zazil-ha
  • Quinta Avenida - 6 min walk
  • Playa del Carmen Main Beach - 14 min walk

What’s around

Landmarks

  • In Zazil-ha
  • Quinta Avenida - 6 min walk
  • Playa del Carmen Main Beach - 14 min walk
  • Mamitas Beach Club - 14 min walk
  • Playa del Carmen Maritime Terminal - 32 min walk
  • Nuestra Senora del Carmen Catholic Church - 19 min walk
  • Plaza Las Americas - 24 min walk
  • Punta Esmeralda Beach - 27 min walk
  • Mario Villanueva Stadium Madrid - 11 min walk
  • Guadalupe Church - 14 min walk
  • Quinta Alegría Shopping Mall - 19 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

At a glance

Hotel size

  • This hotel has 47 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Continental breakfast daily (surcharge)
  • Coffee shop/café
  • Room service (during limited hours)

Things to do

  • Outdoor pool

Working away

  • One meeting room

Services

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Television in common areas

Accessibility

  • Wheelchair-accessible parking

Languages Spoken

  • English
  • French
  • Italian
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch Smart TV
  • Satellite TV channels

More

  • Housekeeping - once per stay
  • In-room safe (laptop compatible)

Small print

Also known as

  • Pavo Real City Playa del Carmen
  • Pavo Real City Hotel Playa del Carmen
  • Pavo Real City Hotel

Optional extras

Early check-in can be arranged for an extra charge of 5 percent of room rate (subject to availability)

Rollaway beds are available for USD 15.0 per night

Continental breakfast is offered for an extra charge of USD 10 for adults and USD 10 for children (approximately)

Cribs/Infant beds are available for USD 10.0 per day

Policies

Noise-free guestrooms cannot be guaranteed.

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Pavo Real City does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - midnight. There's a 5% charge for early check-in (subject to availability). Check-out time is noon.
  • Yes. Nearby restaurants include La Pirata (7-min walk), El Guero Marisqueria Veracruzana (7-min walk), and Chiltepin Marisquillos (7-min walk).
  • Pavo Real City has an outdoor pool.