The Ritz-Carlton, San Juan

Photo gallery for The Ritz-Carlton, San Juan

Primary image
On the beach, beach cabanas, sun loungers, beach umbrellas
Beach | On the beach, beach cabanas, sun loungers, beach umbrellas
On the beach, beach cabanas, sun loungers, beach umbrellas
Outdoor pool, sun loungers

Overview of The Ritz-Carlton, San Juan

The Ritz-Carlton, San Juan

5.0 star property
Beachfront resort in Carolina with spa and outdoor pool

8,8/10 Fabulous

999 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Internet access
  • Free WiFi
  • Gym
  • Non-smoking
Map
6961 Ave Gobernadores, Carolina, 00979
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 4 bars/lounges
  • Full-service spa
  • Outdoor pool
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach cabanas
  • Beach sun loungers
  • Beach towels
Feel at home
  • Free cribs/infant beds
  • Supervised childcare (surcharge)
  • Children's club (surcharge)
  • Private bathroom
  • Cable/satellite TV service
  • Garden

Choose dates to view prices

About this area

What's nearby

  • In Isla Verde
  • Carolina Beach - 1 min drive
  • Casino del Mar at La Concha Resort - 11 min drive
  • Condado Beach - 8 min drive
  • Puerto Rico Convention Center - 10 min drive
  • Pan American Pier - 12 min drive
  • Jose Miguel Agrelot Coliseum - 13 min drive
  • Port of San Juan - 11 min drive
  • Fort Buchanan - 14 min drive
  • El Yunque National Forest - 25 min drive

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 5 min drive

About this property

The Ritz-Carlton, San Juan

5-star luxury resort in the heart of Isla Verde
Consider a stay at The Ritz-Carlton, San Juan and take advantage of a poolside bar, a terrace, and shopping on site. With a beachfront location, beach cabanas, and sun loungers, this resort is the perfect place to soak up some sun. Treat yourself to hydrotherapy, a detox wrap, or reflexology at the onsite spa. Be sure to enjoy a meal at any of the 5 onsite restaurants. The 24-hour gym offers yoga classes and aerobics classes; other things to do include windsurfing, snorkeling, and surfing/body boarding. Stay connected with free WiFi in public areas, and guests can find other amenities such as a garden and a hair salon.
Additional perks include:
  • An outdoor pool with sun loungers
  • Valet parking (surcharge), limo/town car service, and ATM/banking services
  • A front desk safe, luggage storage, and coffee/tea in the lobby
  • An elevator, concierge services, and smoke-free premises
  • Guest reviews say good things about the beach locale and helpful staff
Room features
All 416 rooms include comforts such as 24-hour room service and premium bedding, in addition to perks like air conditioning and bathrobes.
Extra amenities include:
  • Childcare services and free infant beds
  • Hypo-allergenic bedding and pillowtop mattresses
  • Bathrooms with designer toiletries and showers
  • 37-inch flat-screen TVs with cable channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Safety measures

Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 416 units
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time from 4 PM - 3:30 AM
  • Express check-in/out
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Supervised childcare*
  • Children's club*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • WiFi in rooms*

Parking

  • Onsite self parking (USD 21.00 per day; includes in/out privileges)
  • Onsite valet parking (USD 28.00 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 5 restaurants
  • 4 bars/lounges
  • Poolside bar
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Children's club (surcharge)
  • Supervised childcare (surcharge)

What to do

  • On the beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Snorkeling
  • Surfing/body boarding
  • Windsurfing
  • Shopping
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness center
  • An outdoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Transfer shower
  • Well-lit path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 37-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes

Sleep well

  • Hypo-allergenic bedding
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • WiFi (surcharge)

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Spa

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: 18 percent of room rate
  • Resort fee inclusions:
    • Fitness center access
    • Internet access (may be limited)

Optional extras

  • WiFi is available in guestrooms for USD 18 per day (rates may vary)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Children's club access is available for an extra charge

Parking

  • Self parking costs USD 21.00 per day with in/out privileges
  • Valet parking costs USD 28.00 per day with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer and masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property accepts credit cards. Cash is not accepted.

Also known as

Ritz-Carlton Hotel San Juan
Ritz-Carlton San Juan
San Juan Ritz-Carlton
Ritz-Carlton San Juan Hotel
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz-Carlton San Juan Hotel Isla Verde
Ritz Carolina
The Ritz-Carlton, San Juan Puerto Rico/Isla Verde
Ritz-Carlton San Juan Resort Carolina
Ritz-Carlton San Juan Carolina
The Ritz Carlton San Juan
RitzCarlton Juan Carolina
The Ritz Carlton, San Juan
The Ritz-Carlton, San Juan Resort
The Ritz-Carlton, San Juan Carolina
The Ritz-Carlton, San Juan Resort Carolina

Frequently asked questions

Does The Ritz-Carlton, San Juan offer free cancellation for a full refund?
Yes, The Ritz-Carlton, San Juan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Ritz-Carlton, San Juan?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at The Ritz-Carlton, San Juan?
Yes, there's an outdoor pool.
Are pets allowed at The Ritz-Carlton, San Juan?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The Ritz-Carlton, San Juan?
Yes. Self parking costs USD 21.00 per day. Valet parking costs USD 28.00 per day.
What are the check-in and check-out times at The Ritz-Carlton, San Juan?
You can check in from 4 PM - 3:30 AM. Check-out time is 11 AM. Express check-in and check-out are available.
Is there an onsite casino at The Ritz-Carlton, San Juan?
No, this resort doesn't have a casino, but Sheraton Casino (9-min drive) and Casino del Mar at La Concha Resort (11-min drive) are both nearby.
What is there to do at The Ritz-Carlton, San Juan and nearby?
Have fun with onsite activities like windsurfing, snorkeling, and surfing. Additional recreation onsite includes aerobics, Pilates, and yoga. Indulge in a treatment at the spa and soothe your senses in the spa tub. The Ritz-Carlton, San Juan also has 4 bars, an outdoor pool, and a 24-hour fitness center, as well as a sauna, beach cabanas, and a garden.
Are there restaurants at or near The Ritz-Carlton, San Juan?
Yes, there are 5 onsite restaurants. Nearby restaurants include Platos (3-min walk), Piu Bello Gelato (3-min walk), and Metropol (3-min walk).
What's the area around The Ritz-Carlton, San Juan like?
The Ritz-Carlton, San Juan is in Isla Verde, a short 5-minute drive from Luis Munoz Marin Intl. Airport (SJU) and 9 minutes' walk from Isla Verde Beach.

Overall score and ratings

8,8

Fabulous

9,0/10

Cleanliness

9,3/10

Staff & service

8,6/10

Property conditions & facilities

10/10 Exceptional

Everything was super perrrrrrrrrrrrrrrffffffffffeeeeeeecccccct
6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great hotel! Amenities are extraordinary! Great location and close to nightlife in Condado area of San Juan. Beaches are clean and relaxing. Can’t wait to return to Puerto Rico!
10-night trip
Verified Expedia guest review

10/10 Exceptional

Perfection
From start to finish, the staff is simply incredible- accommodating, sincere, and kind. I have stayed here twice within the last 6 months and am counting down to go back. Ayman Tazi is an example of what you expect the definition of customer service to be speaking about. Any issue we did encounter (needing more towels or TP) were handled within minutes. This island is something everyone should experience. This Ritz will help you have as authentic, or as relaxing, as a stay as you’d like.
Brittany, 8-night trip
Verified Expedia guest review

10/10 Exceptional

The Best Hotel on Puerto Rico
I vacationed in PR last March and loved it so much I came back in August! I was so impressed with the hotel accommodations and especially the staff. They were very attentive, caring and professional! It's the only hotel I will stay at in Puerto Rico!
Julie, 5-night trip
Verified Expedia guest review

10/10 Exceptional

nice hotel
our stay was very good ,the front disk they are very polite but they need to give more attention to explain how is the up grade works cos we thought when you up grade you only pay the extra but it was the taxes and hotel experience which its ridiculous
osama , 5-night trip
Verified Orbitz guest review

8/10 Very good

Beautiful hotel
The service/staff is stellar...amazing. However, the pool...there are much better ones in other San Juan hotels. This one is only 3 feet. Also, the room service menu/prices isn't great. Overall, it's very beautiful, clean & well staffed. Thank you, Ritz.
mari, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Wonderful trip and hotel!
There is really nothing bad I can say about the Ritz. It is a little pricey but you get what you pay for. The entire staff was friendly every time we came in to contact with them. They were very pleasant. The pool, the casino, the beach, BLT, and the guava mimosas were superb! I couldn't imagine staying anywhere else. PR was beautiful!!
Tae, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel. Right on the beach.
Amazing hotel staff, very accommodating. I did not like the view i had from my room. It was a view of the roof, I spoke to the front desk and they were able to move my room which had an amazing view of th ocean and the beach. This is my second time staying at the Ritz Carlton and I plan on staying a third.
Felix, 14-night trip
Verified Expedia guest review

8/10 Very good

Beautiful San Juan Property
Extremely nice and professional staff. Best beach in San Juan. Relaxing and away from more touristy areas, yet a short ride to all the city has to offer.
M, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel, very nice beach & wonderful staff
I really enjoyed my stay at the Ritz in San Juan. Before booking, my friends and I were looking at many other hotels but decided on this one after reading so many great reviews about the staff. The staff at this hotel made all the difference! Every single person who helped us out was friendly, fun and would always go above and beyond in terms of helping us and getting our questions answered. Not only was the staff great, but the hotel is stunning and I love that you could walk right out onto the beach which is well maintained and not too crowded with tourists. We had a great stay and will definitely be back !!
Kelli , 7-night trip
Verified Expedia guest review