Evergreen Smoky Mountain Lodge & Convention Center

Photo gallery for Evergreen Smoky Mountain Lodge & Convention Center

Primary image
Seasonal outdoor pool
In-room safe, blackout drapes, iron/ironing board, free WiFi
In-room safe, blackout drapes, iron/ironing board, free WiFi
In-room safe, blackout drapes, iron/ironing board, free WiFi

Overview of Evergreen Smoky Mountain Lodge & Convention Center

Evergreen Smoky Mountain Lodge & Convention Center

3.0 star property
Mountain hotel with conference center, near Dolly Parton's Stampede Dinner Attraction

1 224 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Refrigerator
4010 Parkway, Pigeon Forge, TN, 37863
Main amenities
  • Daily housekeeping
  • Seasonal outdoor pool
  • Room service
  • 24-hour business center
  • Conference center
  • Area shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Convenience store
  • Vending machine
  • Conference space
For families
  • Children stay free
  • Microwave
  • Premium TV channels
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In a national park
  • Dolly Parton's Stampede Dinner Attraction - 8 min walk
  • LeConte Center At Pigeon Forge - 43 min walk
  • Island at Pigeon Forge - 6 min drive
  • Dollywood's Splash Country - 10 min drive
  • Titanic Museum - 10 min drive
  • Hatfield and McCoy Dinner Show - 11 min drive
  • Dollywood - 17 min drive
  • Anakeesta - 11 min drive
  • Ripley's Aquarium of the Smokies - 11 min drive
  • Gatlinburg SkyLift Park - 15 min drive

Getting around

  • McGhee Tyson Airport (TYS) - 58 min drive
  • Area shuttle (surcharge)

About this property

Evergreen Smoky Mountain Lodge & Convention Center

At Evergreen Smoky Mountain Lodge & Convention Center, you'll be within a 10-minute drive of Island at Pigeon Forge and Titanic Museum. Guests can enjoy the seasonal outdoor pool, and downhill skiing and rafting are nearby. Also, this hotel is 0.4 mi (0.6 km) from Dolly Parton's Stampede Dinner Attraction and 2.2 mi (3.6 km) from LeConte Center At Pigeon Forge. Fellow travelers say good things about the comfortable beds and helpful staff.



Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 122 rooms
  • Arranged over 3 floors


  • Check-in time from 4:00 PM - anytime
  • Minimum check-in age - 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21


  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options


  • Area shuttle within 10 miles*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Room service

Traveling with children

  • Children stay free
  • Grocery/convenience store
  • Pool gate

What to do

  • Golfing nearby
  • Rafting nearby
  • Downhill skiing nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference center (12000 square feet of space)


  • 24-hour front desk


  • 2 buildings/towers
  • Built in 1972
  • Terrace
  • Seasonal outdoor pool


  • Elevator
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator


  • English

Room amenities

Be entertained

  • 27-inch TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Refrigerator
  • Microwave


  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Fees & policies

Optional extras

  • Area shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from March to October

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).


Noise-free guestrooms cannot be guaranteed.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Ramada Hotel Pigeon Forge South
Ramada Pigeon Forge South
Pigeon Forge Ramada Inn
Ramada Inn Pigeon Forge Tn
Ramada Pigeon Forge - Parkway Hotel Pigeon Forge
Ramada Pigeon Forge South Hotel
Ramada Wyndham Pigeon Forge South Hotel
Ramada Wyndham Pigeon Forge South
Evergreen Smokey Mountain Lodge CVA
Evergreen Smoky Mountain Lodge Convention Center
Evergreen Smoky Mountain Lodge & Convention Center Hotel
Evergreen Smoky Mountain Lodge & Convention Center Pigeon Forge

Frequently asked questions

Overall score and ratings





Staff & service




Property conditions & facilities



8/10 Very good

not too happy
the place needed updated bad. we didnt have a key to the room so anytime we wanted to leave and come back to the room we had to go to the front desk and have them come open our door, their key card machine was broken!!
Chassidy, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Unliveable conditions
Terrible! Hotel had no key access to rooms. Had to ask front desk to walk to each room to unlock every time you needed in. They tried to put us in a room thats door didnt work, so they broke in with a jimmy. Found out the sink in a bedroom was broken and had flooded the bedroom. Doors were left open with flood fans to dry out the room. and stray cats had peed everywhere. Stray cats had come in and peed everywher. It STUNK! The sofa was broken in half with wood boards clearly protruding out. Definitely NOT livable conditions. We never even brought our stuff in the room. Wemt straight back to lobby and told them we were leaving. THEY ARE NOW REFUSING TO REFUND US SAYING WE CHECKED IN AND STAYED 3 NIGHTS! Nope. We made a reservation elsewhere and stayed 3 nights somewhere else!!
3-night family trip
Verified Hotels.com guest review

6/10 Good

Chere, 3-night trip
Verified Hotels.com guest review

6/10 Good

You get what you pay for I guess
The day we arrived they said the key cards were down would be fixed the next day well next will be fixed the next day and the next day and the next day. Never a key card had to wait for someone to unlock our door every time. Also we never got more towels washcloths or anything said they didn’t have any more. Also mild in the rest room and the shower was messed up. But what can you expect from a motel. We always have rented cabins and now I remember why. Also the pool had way too much Chlorine in it to the point it made my family itch.
Nita, 6-night family trip
Verified Hotels.com guest review

2/10 Poor

No keys for the room had to go to office to have them open door every time I wanted in. Furniture torn with cushion showing spider and roaches. NOT WORTH what I paid for
Embery, 2-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Bad service
The key card machine was not working so they had to have someone open the door each time. The sheets were not clean. The beds were hard and the room was not that clean. We will not be staying here anymore.
Melissa, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Jerry, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Horrible Hotel
Horrible! Didnt have a key card the whole stay. Kept being told I'd receive it the next day only to not. Worker had to let me in everytime i wanted in my room. Laundry room worker was trying to lure young teenage girls into the laundry room. 1 was our child. He tried prying open the elevator door on another child. He tried getting numbers from young girl's and everything. Pool only had towels 1 day available for use. Went out to the pool 1 morning and there was gum, leaves, and chunks of hair floating around. Room service refused to clean while i was there with my belongings, but entered the days they knew i was gone, (came back one day they had moved my girlfriends makeup to wipe down sink) makeup was shattered where they knocked it off the sink. This was my second year here because 1st year was no problem and we liked it. However we will now find a different Hotel to enjoy year after year. Hotel pictures online are from when it was first built, (had town cops tell us that) Also we booked 2 rooms months in advance, called to make sure theyd be right by each other, get there and there 5 doors apart. We spoke to 3 other people that was 3-5 doors apart that was supposed to be side by side too
5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Will stay again
Really comfortable and quiet, room was clean, pool and hot tub great! Issues with being limited on what we could watch in room. Wifi was ok. Staff were kind and polite. There were issues with the key cards that were never fixed by the time we left. So it was an inconvenience to have to get someone to let us in all the time. Otherwise a great stay.
Terry, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Disappointing hotel for the price
This hotel definitely was disappointing as far as condition goes. Shower didn’t work well-handle was broken. 2nd floor water was running down into 1st floor bathrooms. No room keys-had to have desk let us in each time we left room as their card machine was not working. Pool was dirty. Overall upkeep of property was low with garbage laying around. The only items in room were a shampoo and a thin bar of soap. Towels were scratchy and small. Beds were comfortable and the ac worked but those were the only 2 plus’s. Would not stay here again for the price.
Jennifer, 1-night family trip
Verified Hotels.com guest review