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Photo gallery for Iberostar Heritage Grand Mencey

Outdoor pool
4 restaurants, breakfast, lunch, dinner served; international cuisine
Outdoor banquet area
Exterior
Lobby
VIP Access

Iberostar Heritage Grand Mencey

5.0 star property

Reviews

9.2 out of 10
Wonderful

About this property

Luxury hotel with spa, near Tenerife Auditorium
  • Bar
  • Parking available
  • 24/7 front desk

Explore the area

Map
Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, 38004
  • Garcia Sanabria Park
    ‪1 min walk‬
  • Plaza de Espana
    ‪14 min walk‬
  • Tenerife Auditorium
    ‪3 min drive‬
  • Santa Cruz de Tenerife (TFN-Tenerife North)
    ‪21 min drive‬
Couples treatment room(s), sauna, hot tub, steam room, body treatments

Spa

SPA Sensations has 6 treatment rooms including couples treatment rooms. The hotel's spa offers massages and treatments such as body scrubs. Other on-site facilities include a steam room and a sauna.

Sun deck
What guests liked about the spa

The spa facilities and treatments were a highlight, with many reviewers praising their quality and experience.

At a glance

DONE

Hotel size

    • 261 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Express check-in/out available
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimming costumes, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
    • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free Wi-Fi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Wheelchair-accessible parking on site
    • On-site parking is limited
    • On-site parking includes off-street options
    • Off-site parking within 66 ft (EUR 12 per day)
DONE

Other information

    • Designated smoking areas

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Common areas

  • Wheelchair accessible (may have limitations)
  • Accessible parking space
  • Lift (279 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 20 to 30 for adults, and EUR 20 to 30 for children

Parking

  • Parking is available nearby and costs EUR 12 per day (66 ft away)

Pool, spa, & gym (if applicable)

  • The spa is accessible for EUR 20 per person, per day
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a smoke detector on site.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Grand Hotel Mencey
Hotel Iberostar Mencey
Iberostar Heritage Mencey
Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
Iberostar Grand Mencey
Iberostar Heritage Grand Mencey Hotel
Iberostar Hotel Grand Mencey
Iberostar Hotel Mencey
Iberostar Mencey
Iberostar Mencey Grand Hotel
Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Tenerife/santa Cruz De Tenerife

Frequently asked questions

Does Iberostar Heritage Grand Mencey offer free cancellation for a full refund?

Yes, Iberostar Heritage Grand Mencey does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Iberostar Heritage Grand Mencey?

Yes, there's an outdoor pool.

Are pets allowed at Iberostar Heritage Grand Mencey?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Iberostar Heritage Grand Mencey?

Yes. Parking spots may be limited.

What are the check-in and check-out times at Iberostar Heritage Grand Mencey?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM. Express check-in and check-out are available.

What is there to do at Iberostar Heritage Grand Mencey and nearby?

Have fun with nearby activities like cycling and hiking, and practice your swing on the nearby golf course. Additional recreation onsite includes Pilates and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Iberostar Heritage Grand Mencey also has 2 bars and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Iberostar Heritage Grand Mencey?

Yes, there are 4 onsite restaurants, featuring alfresco dining and international cuisine.

What's the area around Iberostar Heritage Grand Mencey like?

Iberostar Heritage Grand Mencey is a short 1-minute walk from Rambla de Santa Cruz and 8 minutes' walk from Canarias Regional Military Museum.

Reviews

9.2 out of 10
Wonderful

Reviews

10 out of 10 Exceptional

I liked how convenient the hotel is to restaurants and shopping. .