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Iberostar Heritage Grand Mencey

5.0 star property
Luxury hotel in Santa Cruz de Tenerife with 4 restaurants and 2 bars/lounges

Choose dates to view prices

Escape to Iberostar Heritage Grand Mencey, where tranquility meets luxury. Begin your day with a rejuvenating breakfast, then unwind with yoga or Pilates classes at the health club. Relax by the outdoor pool or indulge in a spa treatment at SPA Sensations.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Free WiFi
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Pool bar
  • Room service
  • Massage/treatment rooms
  • Conference center

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The current price is R2 470
R2 643 total
includes taxes & fees
01 Jun - 02 Jun

Why we love this property

Work meets wellness
This hotel balances business with pleasure, offering nine meeting rooms and a business centre. After work, guests can rejuvenate at the full-service spa.
Culinary delights await
Savour flavours at 4 restaurants featuring international and Mexican cuisine, plus 2 bars. Breakfast buffet includes vegetarian, vegan, and organic options.
Spa escape sanctuary
A full-service spa offers daily treatments in couples rooms. Guests can unwind with massages, facials, and body wraps, or rejuvenate in the sauna and hot tub.

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Double Room

Minibar, in-room safe, individually decorated, individually furnished

Double Room

8,4 out of 10
Very good
(26 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • Free WiFi

View all photos for Double Room (with Garden)

Minibar, in-room safe, individually decorated, individually furnished

Double Room (with Garden)

8,8 out of 10
Excellent
(20 reviews)
  • Garden view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • Free WiFi

View all photos for Double Room Single Use

Minibar, in-room safe, individually decorated, individually furnished

Double Room Single Use

10,0 out of 10
Exceptional
(3 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 1
  • Free WiFi

View all photos for Junior Suite

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite

7,4 out of 10
Good
(3 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • Free WiFi

View all photos for Double Room, Garden View (single use)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Garden View (single use)

8,0 out of 10
Very good
(3 reviews)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 1
  • Free WiFi

View all photos for Superior Double Room

Minibar, in-room safe, individually decorated, individually furnished

Superior Double Room

8,0 out of 10
Very good
(5 reviews)
  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • Free WiFi

View all photos for Suite

Minibar, in-room safe, individually decorated, individually furnished

Suite

10,0 out of 10
Exceptional
(2 reviews)
  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • Free WiFi

View all photos for Family Room

Minibar, in-room safe, individually decorated, individually furnished

Family Room

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • Free WiFi

View all photos for Family Room (2 Adults & 1 Child)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (2 Adults & 1 Child)

8,0 out of 10
Very good
(1 review)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • Free WiFi

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9.0 out of 10, Wonderful, 396 reviews
The price is R1 791
R1 916 total
includes taxes & fees
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About the area

Map
Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, 38004

What's nearby

  • Garcia Sanabria Park - 2 min walk - 0.2 km
  • Rambla de Santa Cruz - 2 min walk - 0.2 km
  • Canarias Regional Military Museum - 9 min walk - 0.8 km
  • Plaza de Espana - 13 min walk - 1.2 km
  • La Granja Park - 7 min drive - 1.9 km

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 24 min drive
  • Tenerife South Airport (TFS) - 48 min drive

Restaurants

  • ‪Bar-Terraza Parque García Sanabria - ‬5 min walk
  • ‪La SQuina - ‬5 min walk
  • ‪Kiosko Numancia - ‬4 min walk
  • ‪Iballa Cocktail Bar - ‬1 min walk
  • ‪Kon-Tiki - ‬1 min walk

About this property

Iberostar Heritage Grand Mencey

  • Iberostar Heritage Grand Mencey is a great choice for a stay in Santa Cruz de Tenerife. Guests can visit the spa to be pampered with massages, body wraps or facials, and Los Menceyes, one of 4 restaurants, serves international cuisine and is open for breakfast and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool and a poolside bar. Fellow travellers say great things about the helpful staff and breakfast.

At a glance

DONE

Hotel size

    • 261 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Express check-in/out available
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimming costumes, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
    • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free Wi-Fi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Wheelchair-accessible parking on site
    • On-site parking is limited
    • On-site parking includes off-street options
    • Off-site parking within 66 ft (EUR 12 per day)
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 4 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Children's menu

What to do

  • Pilates classes
  • Yoga classes
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Scooter/moped rentals nearby

Working away

  • Business center
  • 9 meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1950
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Health club
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Some profits reinvested in community and sustainability
  • Local culture & ecosystem education
  • Renewable energy used
  • Double-glazed windows
  • Uses some LED lighting
  • Comprehensive food waste policy
  • Waste recycling policy
  • Water dispenser
  • Banquet hall
  • Reception hall

Accessibility

  • Elevator
  • Elevator door width (inches): 110
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Closed captioned TV
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • Plasma television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • Uses some LED lighting
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

Spa Sensations has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Dining

Los Menceyes - This fine-dining restaurant specializes in international cuisine and serves breakfast and dinner. A children's menu is available.
Restaurante Kon·Tiki - This restaurant specializes in Mexican cuisine and serves lunch only. Open select days.
Los Laureles - This poolside restaurant specializes in Mediterranean cuisine and serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Restaurante Papa Negra - This fine-dining restaurant serves dinner only. Reservations are required. Open select days.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 20 to 30 for adults, and EUR 20 to 30 for children

Parking

  • Parking is available nearby and costs EUR 12 per day (66 ft away)

Pool, spa, & gym (if applicable)

  • The spa is accessible for EUR 20 per person, per day
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

This property is professionally cleaned.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property Registration Number H-38-4-0000005

Also known as

Grand Hotel Mencey

Hotel Iberostar Mencey

Iberostar Heritage Mencey

Iberostar Grand Hotel Mencey Santa Cruz de Tenerife

Iberostar Grand Mencey

Iberostar Heritage Grand Mencey Hotel

Iberostar Hotel Grand Mencey

Iberostar Hotel Mencey

Iberostar Mencey

Iberostar Mencey Grand Hotel

Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife

Iberostar Heritage Grand Mencey Santa Cruz de Tenerife

Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife

Iberostar Heritage Grand Mencey Tenerife/santa Cruz De Tenerife

Frequently asked questions

Does Iberostar Heritage Grand Mencey offer free cancellation for a full refund?

Yes, Iberostar Heritage Grand Mencey does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Iberostar Heritage Grand Mencey?

Yes, there's an outdoor pool.

Are pets allowed at Iberostar Heritage Grand Mencey?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Iberostar Heritage Grand Mencey?

Yes. Parking spots may be limited.

What are the check-in and check-out times at Iberostar Heritage Grand Mencey?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Express check-in and check-out are available.

What is there to do at Iberostar Heritage Grand Mencey and nearby?

Have fun with nearby activities like cycling and hiking, and practice your swing on the nearby golf course. Additional recreation onsite includes Pilates and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Iberostar Heritage Grand Mencey also has 2 bars and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Iberostar Heritage Grand Mencey?

Yes, there are 4 onsite restaurants, featuring alfresco dining and international cuisine.

What's the area around Iberostar Heritage Grand Mencey like?

Iberostar Heritage Grand Mencey is a short 1-minute walk from Rambla de Santa Cruz and 8 minutes' walk from Canarias Regional Military Museum.

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Reviews

Reviews

9,2

Wonderful

9,6

Cleanliness

9,0

Location

9,2

Staff & service

9,2

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as excellent, amazing, and delicious with a large variety of food options. (27 reviews)
  • The pool area was tranquil, clean, and great for a warm swim, with some guests also enjoying the pool bar and surrounding peaceful surroundings. (22 reviews)
  • The spa facilities and treatments were highly praised for their quality and excellence. (13 reviews)
AI Sparkle Icon
From real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Restaurant
Breakfast
Location
Spa
Cities
Bed
Gyms (public)
Gardens

Reviews

Verified

8/10 Very good

A very nice restaurant next to the bar.
Petter, 1-night trip
Verified

10/10 Exceptional

Great location and outside pool
Adriana, 3-night trip
Verified

10/10 Exceptional

Gteat hotel, great location, beautiful stay, staff very nicevand helpful
Denise, 1-night trip
Verified

10/10 Exceptional

Room was perfect. Hotel facilities are excellent.
S., 3-night trip
Verified

10/10 Exceptional

Well appointed, lots of food choices around, reasonable breakfast, very helpful staff, spa and sauna on premises.
cornelia, 3-night trip
Verified

10/10 Exceptional

A beautiful hotel with ample facilities. Nice pool. Excellent breakfast. Nicely situated.
David, 5-night trip
Verified

10/10 Exceptional

A beautiful hotel in a lovely setting.
Martin James, 5-night trip
Verified

10/10 Exceptional

Fantastic stay . Very well organised hotel . Everyone pleasant and helpful
Liz, 7-night trip
Verified

10/10 Exceptional

Wonderful clean room and very helpful staff. Spa and treatments excellent, pool great, ccannot wait to return
Gordon, 5-night trip
Verified

10/10 Exceptional

Great location and hotel
Isabelle, 1-night trip
Verified

10/10 Exceptional

Everything was first class from checking in to checking out.
JOSEPH, 3-night trip
Verified

10/10 Exceptional

Great location. Pretty facilities. Great breakfast. Helpful staff. Great pace for a few days in Santa Cruz.
Greg, 2-night trip
Verified

10/10 Exceptional

Lovely staff as always!
Cheryl Eileen, 1-night trip
Verified

10/10 Exceptional

This hotel gets pretty much everything right: comfy large bed, large bathroom, an air conditioner that is both quiet and effective, friendly staff, especially housekeeping. Parking is relatively expensive, but there is an area behind the hotel where you can usually park free of charge. As well as a restaurant, there is a nice outdoor informal cafe that also serves food. Highly recommended.
Alex, 9-night trip
Verified

8/10 Very good

Room and entire facility was spotless. Staff very helpful.
CLIFFORD, 1-night trip
Verified

10/10 Exceptional

Beautiful place, good food, staff were brilliant
Kit, 5-night trip
Verified

8/10 Very good

Excellent, and the staff is very very friendly and helpfull. However we have been Missing a wall hook in our room where to hang our coats. The amount of Electricity plugs are insufficient and placed at wrong spots.
Werner, 1-night trip
Verified

6/10 Good

Very slow check out. Need to embed info retrieved from hotels.com. Had to fill my own water bottle in 5 star hotel room? Good breakfast. Nice hotel
Sindre, 1-night trip
Verified

10/10 Exceptional

great hotel. great location
Bruce, 1-night trip
Verified

10/10 Exceptional

Nice hotel, close to park ans centrally located. Friendly staff.
Astrid, 3-night trip
Verified

10/10 Exceptional

Really nice hotel, loved the turtle pond. Relaxing stay.
Hannah, 4-night trip
Verified

10/10 Exceptional

I liked how convenient the hotel is to restaurants and shopping. .
William, 9-night trip
Verified

6/10 Good

Unfortunately the experience was average. The hotel is not representative of 5 stars standards. The rooms are below basic without any amenities. We had to request a kettle and we received a broken old one. It also arrived dirty. Overall it’s clean and you can tell that the staff are trying their best. The SPA was full of children and the relaxation area was without cups. There were towels everywhere…. Just not the experience you would want from a luxury hotel.
Eduard, 4-night trip
Verified

10/10 Exceptional

What a beautiful place to stay. Nothing was to much trouble from the staff. Everyone has been so help and friendly and hard working. This hotel have been nothing short of outstanding.
Richard, 4-night trip
Verified

8/10 Very good

No parasolls at the balcony. We expect a welcomst drink on a 5 star hotel. No possibility for making tea in the room. Wood on balcony needs painting. Otherwise super hotel, lovely staff and great location.
Finn, 3-night trip