Fairmont El San Juan Hotel

Photo gallery for Fairmont El San Juan Hotel

Primary image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
4 outdoor pools, cabanas (surcharge), pool umbrellas

Overview of Fairmont El San Juan Hotel

UNESCO Sustainable Travel Pledge

Fairmont El San Juan Hotel

5.0 star property
Upscale beachfront resort with spa, near Isla Verde Beach

7,8/10 Good

962 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
6063 Isla Verde Avenue, Carolina, 00979
Main amenities
  • Daily housekeeping
  • On the beach
  • Casino
  • 4 restaurants and 3 poolside bars
  • 6 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Nightclub
  • Breakfast available
  • 2 outdoor tennis courts
  • Fitness center
  • Beach umbrellas
For families
  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Isla Verde
  • Isla Verde Beach - 7 min walk
  • Carolina Beach - 7 min walk
  • Balneario de Carolina - 14 min walk
  • Pine Grove Beach - 2 min drive
  • The Mall of San Juan - 5 min drive
  • Centro de Bellas Artes Luis A. Ferre - 6 min drive
  • Museo de Arte de Puerto Rico - 9 min drive
  • Parque La Ventana al Mar - 7 min drive
  • University of Puerto Rico - 11 min drive
  • Pinones State Forest - 7 min drive

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 6 min drive

About this property

Fairmont El San Juan Hotel

At Fairmont El San Juan Hotel, you can spend time at the beach enjoying beach umbrellas, volleyball, and beachside drinks, plus you'll be within a 10-minute walk of Carolina Beach. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Serving Caribbean cuisine, Cana by Juliana Gonzalez is one of 4 restaurants and 3 poolside bars. Other highlights at this luxurious resort include 6 bars/lounges, a casino, and a nightclub. Fellow travelers love the airport proximity and location.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 304 units
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Secured onsite self parking (USD 25 per day; includes in/out privileges)
  • Secured onsite valet parking (USD 30 per day; includes in/out privileges)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 4 restaurants
  • 6 bars/lounges
  • 3 poolside bars
  • Beach bar
  • Swim-up bar
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Childcare in room (surcharge)
  • Children's menu

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Personal watercraft (motorized)
  • Snorkeling
  • Concerts/live shows
  • Shopping
  • Pool table
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Working away

  • 3 meeting rooms
  • Conference space (40000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 4 buildings/towers
  • Built in 1958
  • ATM/banking
  • Garden
  • Terrace
  • Fitness center
  • 4 outdoor pools
  • Art gallery on site
  • Designer stores on site
  • Casino
  • Full-service spa
  • Nightclub
  • 14 casino gaming tables
  • 298 casino slot machines
  • 2 outdoor tennis courts
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path to elevator
  • Visual alarms in hallways
  • Sign language-capable staff
  • Lowered electrical outlets in bathroom
  • Grab bar in shower
  • Well-lit path to entrance

Languages spoken

  • English
  • German
  • Portuguese
  • Russian
  • Spanish

Room amenities

Be entertained

  • 50-inch LED TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning
  • Espresso maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Pillowtop mattress
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free newspapers
  • Free WiFi and wired Internet
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features

Spa

Well & Being Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Cana by Juliana Gonzalez - This restaurant specializes in Caribbean cuisine. Guests can enjoy drinks at the bar.
El Bistro - This coffee shop serves breakfast and light fare. Open daily.
Chandelier Bar - This lobby lounge serves light fare only. Open daily.
Wine Bar - Onsite wine bar. Open daily.
Aquarelle - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: 21 percent of room rate
  • Resort fee inclusions:
    • Pool access
    • Beach access
    • Beach towels
    • Health club access
    • Fitness center access
    • Internet access (may be limited)
    • Phone calls (may be limited)
    • In-room safe
    • In-room bottled water
    • In-room coffee
    • Housekeeping
    • Additional inclusions

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 25 for adults and USD 15 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for USD 50.0 per night

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150 per accommodation, per stay

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Secured self parking costs USD 25 per day with in/out privileges
  • Secured valet parking costs USD 30 per day with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Please note that at this property shirts and shoes are required at all times in the lobby; after 7 PM, tank tops, hats, and headgear are not permitted.

Also known as

El Resort & Hilton Hotel
El San Juan Casino Hilton
El San Juan Resort & Casino Hilton Hotel
El San Juan Hotel Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Puerto Rico
El San Juan Resort And Casino
El Resort & Casino Hilton Hotel
El San Juan Hilton
El San Juan Hotel Curio Collection Hilton Carolina
El Hotel Curio Collection Hilton
El San Juan Curio Collection Hilton Carolina
Juan Curio Collection Hilton
Fairmont El San Juan Carolina
Fairmont El San Juan Hotel Resort
Fairmont El San Juan Hotel Carolina
Fairmont El San Juan Hotel Resort Carolina
El San Juan Hotel Curio Collection by Hilton
Fairmont El San Juan Hotel (Opening January 2020)

Frequently asked questions

Overall score and ratings

7,8

Good

8,4/10

Cleanliness

7,9/10

Staff & service

8,2/10

Amenities

8,3/10

Property conditions & facilities

8,1/10

Eco-friendliness

8/10 Very good

Beautiful classic hotel
Its the old San Juan hotel so the Lobby is beautiful wood work and multiple bars with Live music on the weekend. the pool and beach area are great with lots of seats and palms. It’s pricey but that’s expected from a beach resort.
Jeremy, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Kristin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Thomas, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Overall great, but will not stay there again
Hotel was beautiful. If you’re looking to stay here for the beach though- look elsewhere. Red flags were up every day that we were there meaning that the riptides were strong. I wouldn’t consider it was swimable beach. Beautiful and clean and everyone spoke English. It’s a really busy place with lots of events going on there, which can either be a positive or negative. Centrally located and really close to the airport which made it easy to get Ubers.
Tiffany, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Jose, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

The service for breakfast was very slow. I had to ask three times for service. At the Cabanas, I rented one from 11-6pm. There was no service until 1210pm. Valet parking for guests was affected because it was only available for people assisting to the San Juan Moda show. I had to insist that it was not fair as I was paying already for the valet. They accommodated me 25 mins later.
Luis, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

The hotel pool was filthy! The perimeter wall edge of the pool was cracked and breaking off in the pool! The umbrellas were covered with green mold and the canopy’s were heavily rusted! The drinks were overpriced and the food was terrible!
Mary, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Adolfo, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful property
The property is absolutely beautiful. Lots of activities available and several dining options. The rooms were somewhat small but very comfortable.
1-night trip
Verified Hotels.com guest review

8/10 Very good

The room is ready at 4:30pm. Other than that everything is great.
7-night family trip
Verified Hotels.com guest review