29 May 2023
Not welcoming front desk
It was around 7 pm, while there was no other customer in line, I was standing at the front desk for over a minute. None of the two front desk staff looked at me or greeted me till I said hello. The lady staff responded impatiently that she knew I was there but I need to wait until the staff are available. When the gentleman staff hear this, he took me immediately. While I was working with the gentleman for checking in, another customer coming to the front desk. The lady staff who talked to me rudely 1 minute ago responded the customer promptly. I stayed in Manhattan hotels for many times, including this one a couple years ago, this is my first time to feel unwelcome at front desk. I did hope this lady staff had a great day. If anything happened to her, a professional attitude at work is still needed.
Aiyun, 1-night family trip
Verified Hotels.com guest review