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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
All inclusive

Panama Jack Resorts Playa del Carmen All Inclusive

4-star4 stars
Great for families

Good to know

  • Children's club
  • Supervised childcare/activities (surcharge)
  • All-inclusive resort
  • Miniature golf on site
Constituyentes Number 1, Playa del Carmen, QROO, 77710, Mexico

All-inclusive beachfront property with free water park, near Quinta Avenida
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Children's club
    • Supervised childcare/activities (surcharge)
    • All-inclusive resort
    • Miniature golf on site
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Panama Jack failed to live up to expectations. You have many options and places to spend…Apr 25, 2021
  • About service is heartless & kick out my friends & kill my time from Tuesday & Friday . Apr 13, 2021

Panama Jack Resorts Playa del Carmen All Inclusive

from ZAR 2,521
  • Family Suite, Oceanfront
  • Junior Suite, Beachfront
  • Suite, 1 Bedroom, Oceanfront
  • Junior Suite, Oceanfront
  • Junior Suite, Ocean View
  • Junior Suite
  • Standard
  • Premium Suite, 1 Bedroom, Oceanfront

What’s around Panama Jack Resorts Playa del Carmen All Inclusive

Landmarks

  • In Downtown Playa del Carmen
  • Quinta Avenida - 2 min walk
  • Mamitas Beach Club - 3 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Playa del Carmen Maritime Terminal - 16 min walk
  • Nuestra Senora del Carmen Catholic Church - 9 min walk
  • Punta Esmeralda Beach - 34 min walk
  • Plaza Las Americas - 42 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

At a glance

Key facts

Size

  • 287 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free secured onsite valet parking

Payment types at the property

Other information

  • Smoke-free property
*See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club
  • Supervised childcare/activities (surcharge)
Food and drink
  • 6 restaurants
  • 4 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Room service (during limited hours)
  • Free reception
Things to do
  • Miniature golf on site
  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby
Working away
  • Business center
  • Meeting rooms
  • Conference center
Services
  • 24-hour front desk
  • Concierge desk
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 4
  • Year Built - 1999
  • Elevator
  • ATM/banking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
Freshen up
  • Separate bathtub and shower
Be entertained
  • LCD TV
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Fitness facilities

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Childcare
  • Spa/beauty facilities and services
  • Transportation to offsite activities

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, and sports massages.

The spa is open daily.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Steam room
  • Miniature golf on site
  • Free water park access

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Panama Jack Resorts Playa del Carmen All Inclusive’s small print

Also known as

  • Gran Porto
  • Real Gran Porto
  • Gran Porto Real Hotel
  • Gran Porto Real Mexico
  • Gran Porto Real Resort Spa
  • Grand Porto Real Playa Del Carmen
  • Hotel Gran Porto Real
  • Gran Porto Resort All Inclusive Playa del Carmen
  • Gran Porto All Inclusive-Rebranded as PANAMA JACK
  • Gran Porto Playa del Carmen
  • Gran Porto Resort And Spa Riviera Maya/Playa Del Carmen, Mexico
  • Gran Porto Real All Inclusive
  • Gran o Resort Spa Inclusive
  • Gran Porto Real Playa del Carmen
  • Gran Porto Real Resort
  • Gran Porto Real Resort All Inclusive Playa del Carmen
  • Gran Porto Resort
  • Gran Real Porto
  • Porto Real
  • Porto Real Resort

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Panama Jack Resorts Playa del Carmen All Inclusive

  • Does Panama Jack Resorts Playa del Carmen All Inclusive offer free cancellation for a full refund?
    Yes, Panama Jack Resorts Playa del Carmen All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Panama Jack Resorts Playa del Carmen All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Panama Jack Resorts Playa del Carmen All Inclusive?
    Yes, there's free valet parking.
  • Is there a pool at Panama Jack Resorts Playa del Carmen All Inclusive?
    Yes, there's an outdoor pool.
  • Are pets allowed at Panama Jack Resorts Playa del Carmen All Inclusive?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Panama Jack Resorts Playa del Carmen All Inclusive?
    You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Panama Jack Resorts Playa del Carmen All Inclusive?
    Yes, there are 6 onsite restaurants. Nearby restaurants include Plank (3-min walk), Imprevist (3-min walk), and Ah Cacao Chocolate Café (3-min walk).
  • What is there to do at Panama Jack Resorts Playa del Carmen All Inclusive and nearby?
    Have fun with activities like kayaking, parasailing, and boogie boarding, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Panama Jack Resorts Playa del Carmen All Inclusive also has 4 bars and a sauna, as well as a steam room.

Recent reviews

Very good 8,4 From 798 reviews

Very good 8,0
One of the reasons I picked the room type I did was because on hotels.com it indicated a king size bed AND two double beds. When I arrived, it was actually either or, not both. This was very disappointing with two adult size kids. Also, it was labeled as an oceanfront suite. It was not a suite, meaning multiple rooms and it was pool side right next to really loud music and guests all day long and right above where groups of guests gathered late into the night. The service was great, but room location was not desired and the food was average.
Joy, us7 night family trip
Exceptional 10,0
Cozy Resort
Very nice and cozy all inclusive resort. Staff was very nice and helpful. COVID safe.
Sean, us5 night trip
Exceptional 10,0
Had a great time at Panama Jack Resort! The staff was the best! I will be back soon.
us5 night trip
Exceptional 10,0
Walking distance to shopping. Friendly staff and very clean.
us9 night trip with friends
Exceptional 10,0
Great hotel! Perfectly located and the staff are amazing!
us8 night trip with friends
Very good 8,0
Panama Jack is a beautiful place with wonderful people that are willing to help.
Janet, us4 night trip
Exceptional 10,0
Great location. Staff was great. Enjoyed all the restaurants in the resort.
us4 night romance trip
Poor 2,0
Dont waste your money with this hotel . Gave us the incorrect room . We paid for ocean front and They placed us in a room with garden view which was under construction. No peace and quiet. No relaxation time.
Paola, us3 night romance trip
Very good 8,0
Amazing Mexican and Italian restaurants. Fantastic servers. Especially David and Martin in the Mexican one. No beach In-room dining was limited. Different from our pre-COVID trip there. No unlimited ice cream this year. Kids were pretty devastated. Beautiful pool and fun activities and employees.
Scott, us4 night family trip
Very good 8,0
Panama Jack’s staff was very friendly and very courteous. If you want to stay at a resort with a beach you can just walk out to this may not be the one for you.
us5 night romance trip

Panama Jack Resorts Playa del Carmen All Inclusive