Best Western Plus Waterfront Hotel

Photo gallery for Best Western Plus Waterfront Hotel

Primary image
Indoor pool
Indoor pool
Indoor pool
1 bedroom, premium bedding, down comforters, pillowtop beds

Overview of Best Western Plus Waterfront Hotel

Best Western Plus Waterfront Hotel

2.5 star property
Pet-friendly hotel with 1 indoor pools, connected to the convention center, near Caesars Casino

8,2/10 Very good

1 430 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Internet access
  • Free WiFi
  • Pet-friendly
  • Gym
The price is R1 864
Price available on 2022/08/04
Map
277 Riverside Drive West, Windsor, ON, N9A5K4
Main amenities
  • Housekeeping once per stay
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Self parking
  • Bar/lounge
  • 24-hour front desk
  • Lobby fireplace
  • Front desk safe
  • Laundry service
  • Multilingual staff
For families
  • Children stay free
  • Free cribs/infant beds
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Coffee/tea maker
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • On the boardwalk
  • Caesars Casino - 9 min walk
  • Detroit Windsor Tunnel - 12 min walk
  • Ambassador Bridge - 33 min walk
  • University of Windsor - 35 min walk
  • Saint Andrews Hall - 39 min walk
  • GM Renaissance Center - 9 min drive
  • Campus Martius Park - 12 min drive
  • Guardian Building - 4 min drive
  • Greektown Casino - 12 min drive
  • Cobo Center - 12 min drive

Getting around

  • Windsor, ON (YQG) - 19 min drive
  • Detroit, MI (DET-Coleman A. Young Municipal) - 22 min drive
  • Detroit Metropolitan Wayne County Airport (DTW) - 34 min drive
  • Pontiac, MI (PTK-Oakland County Intl.) - 47 min drive
  • Windsor Station - 4 min drive
  • Detroit Station - 17 min drive
  • Royal Oak Station - 20 min drive

About this property

Best Western Plus Waterfront Hotel

When you stay at Best Western Plus Waterfront Hotel, you'll be within a 15-minute walk of Caesars Casino and Detroit Windsor Tunnel. You can relax at the sauna, work out at the fitness center, or unwind with a drink at the bar/lounge. Also, University of Windsor and GM Renaissance Center are within a short drive. Fellow travelers say great things about the central location and access to public transport.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global) and SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 305 rooms
  • Arranged over 22 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Express check-in/out
  • Minimum check-in age - 19
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 19

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only, 1 per room, up to 40 lbs)*
  • Service animals welcome
  • Specific rooms only*

Internet

  • Free WiFi in public areas
  • WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) in rooms*

Parking

  • Onsite self parking (CAD 15.00 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Bar/lounge

Taking the kids

  • Children stay free

What to do

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Boat tours nearby

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Television in common areas
  • Fitness center
  • An indoor pool
  • Sauna

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Handrails in stairways
  • Visual fire alarm
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages spoken

  • Arabic
  • English
  • Filipino
  • French
  • Spanish

Room amenities

Be entertained

  • 42-inch LCD TV
  • Digital TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Eco-friendly toiletries
  • Hair dryer
  • Toilet paper

Stay connected

  • Desk
  • WiFi (surcharge) (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free local calls
  • Desk chair

Food and drink

  • Refrigerator

More

  • Housekeeping (once per stay)
  • In-room safe
  • Connecting/adjoining rooms available
  • LED light bulbs

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: CAD 200.00 per stay

Optional extras

  • WiFi is available in guestrooms for CAD 0 per stay (rates may vary)
  • Breakfast costs between CAD 19.99 and CAD 24.99 for adults, and CAD 15.99 and CAD 24.99 for children (approximately)

Renovations and closures

The property will be renovating from March 31 2022 to August 31 2022 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Fitness facilities
  • Sauna
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pet deposit: CAD 30.00 per day
  • Pets are allowed for an extra charge of CAD 30.00 per accommodation, per day

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs CAD 15.00 per day with in/out privileges

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and SafeStay (AHLA - USA).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Waterfront Downtown Windsor
Waterfront Hotel Downtown Windsor
Plus Waterfront Hotel Windsor
Best Western Plus Waterfront Hotel Hotel
Waterfront Hotel Downtown Windsor Ontario
Windsor Hilton Hotel
Best Western Plus Waterfront Hotel Windsor
Best Western Plus Waterfront Hotel
Best Western Plus Waterfront Windsor
Best Western Plus Waterfront
Best Western Plus Waterfront Hotel Windsor, Ontario
Best Western Plus Waterfront Hotel Windsor
Best Western Plus Waterfront Hotel Hotel Windsor

Frequently asked questions

Overall score and ratings

8,2

Very good

8,6/10

Cleanliness

8,6/10

Staff & service

7,9/10

Amenities

8,2/10

Property conditions & facilities

8,0/10

Eco-friendliness

6/10 Good

No Breakfast no discount Heat was on in the room very warm.
Mario, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Great stay, panorama room recommended
My stay was great! Danny at front desk was friendly and helpful. The panorama river view is amazing! The parking lot is behind the building. Took me a while to find it though.
2-night trip
Verified Hotels.com guest review

8/10 Very good

Hyedong, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Never again!
I got into the room and I was shoked to see how dirty it was , I couldn't remove my shoes , paint peeling everywhere and bad smell. They had the nerve to ask for over 400$ for this room (that during pride in Toronto I paid less for 4.5 star hotel suite just the night before). I get that there was some fireworks festival but you shouldn't charge more than the place worth because this is exactly where people like me will make sure that it's something to watch for. I usually send my stuff and clients to the hotel for buisness at least 2 nights a week but after I stayed there I will have to stop and find alternative.
Nir, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Room was nice and clean. Parking left a lot to be desired. Could not use bridge walk back to hotel as it was closed so had to go back down to main at parking garage and cross street. Coffee maker didn't work and pillow top mattress was a thin topper on a cheap mattress which was very uncomfortable
Carole, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Awesome view!
The experience is great. The view is awesome. The person who helped was fast and knows what he is doing. The only i have is the next room is too noisy.
Kesha, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Does the important things right...
The hotel may overlook some of the little things, but the important aspects of a hotel stay were met. Comfortable bed, blackout curtains, air conditions and great water pressure. The gym and pool were unavailable during our stay so I can't comment on that. Overall, a very nice hotel stay with friendly service.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Byron, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great location! Excellent buffet breakfast & staff
Mirachelle, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Horrible.
I booked the hotel because I had a birthday for my nephew the next day. So I was only staying there to sleep. I called in earlier in the day to let them know that I will be doing a late check in around 10 pm. I got to the hotel, there was a line of people, a gentlemen who was checking me into my room, seemed like he was new and gave out information that not everyone person wants to hear ‘you’re room is not the best…let me just check with the manager’. The manager checks and says what’s wrong with it, nothing is wrong with it. He then charged me for the parking 15$ extra (expected) and gave me my keys to the room. The parking is in the back of the building in an open garage - walk back to the building just a few steps across the street - what I didn’t appreciate, is that the door/sliding entrance in the back, was fully opened and accessible to about anyone, as you don’t need your key to unlock the entrance. I finally go up to my room, and the key wasn’t working - I went back downstairs to the main lobby. I let them know it wasn’t working, and another gentleman helped me at this time. Made sure it worked, I went back up to the room, and the key wasn’t working - at this point I have gone up and down about 4 times to explain to the same person who helped me the second time that it’s not working. He looked at me and said it was working and showed me it. He thought I was an idiot. It ended up being that someone else was staying in that room. And they gave me another room - dirty.
Leila, 1-night trip
Verified Hotels.com guest review