Embassy Suites by Hilton San Juan Hotel & Casino

Photo gallery for Embassy Suites by Hilton San Juan Hotel & Casino

Primary image
Beach nearby, sun loungers, beach umbrellas, beach towels
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers

Overview of Embassy Suites by Hilton San Juan Hotel & Casino

Embassy Suites by Hilton San Juan Hotel & Casino

3.5 star property
Suburban resort with casino, near Isla Verde Beach

8,2/10 Very good

1 185 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
Map
8000 Tartak Street, Carolina, 00979
Main amenities
  • Daily housekeeping
  • Near the beach
  • Casino
  • Restaurant and pool bar
  • Outdoor pool
  • 24-hour fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Valet parking
  • Self parking
  • Children's pool
Feel at home
  • Children stay free
  • Children's pool
  • Playground on site
  • Microwave
  • Private bathroom
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Isla Verde
  • Isla Verde Beach - 1 min drive
  • Carolina Beach - 1 min drive
  • Balneario de Carolina - 8 min drive
  • Casino del Mar at La Concha Resort - 6 min drive
  • Condado Beach - 7 min drive
  • University of Puerto Rico - 14 min drive
  • Plaza las Americas - 7 min drive
  • Pan American Pier - 9 min drive
  • Puerto Rico Convention Center - 9 min drive
  • Jose Miguel Agrelot Coliseum - 12 min drive

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 11 min drive

About this property

Embassy Suites by Hilton San Juan Hotel & Casino

Just 3.2 mi (5.2 km) from the airport, Embassy Suites by Hilton San Juan Hotel & Casino features a casino and puts you within a 10-minute drive of Casino del Mar at La Concha Resort and Condado Beach. Guests can indulge in massages, facials, or body treatments, and El Patio serves lunch and dinner. There's an outdoor pool and a poolside bar, and in-room conveniences include refrigerators and microwaves. Fellow travelers love the helpful staff and comfortable guestrooms.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 313 units
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Covered onsite self parking (USD 19.00 per night)
  • Covered onsite valet parking (USD 24.00 per night)
  • Wheelchair-accessible parking and van parking on site
  • Height restrictions apply for onsite parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free cooked-to-order breakfast 6:30 AM–9:00 AM on weekdays and 7:30 AM–10:00 AM on weekends
  • Restaurant
  • Poolside bar
  • Barbecue grills
  • Private dining
  • Room service

Traveling with children

  • Children stay free
  • Children's pool
  • Playground

What to do

  • Bingo
  • Beach nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba diving nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference space (12000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment

Facilities

  • 1 building/tower
  • Built in 1996
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • 24-hour fitness center
  • An outdoor pool
  • Casino
  • Spa services
  • 6 casino gaming tables
  • 114 casino slot machines
  • Spa tub

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Closed captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 55-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Eco-friendly toiletries
  • Hair dryer

Stay connected

  • Laptop-friendly workspace
  • Free weekday newspapers
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly toiletries

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.

Dining

El Patio - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Eterie - Onsite coffee shop. Open daily.
Coqui Pool Bar - This poolside bar serves lunch only. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 35.00 per accommodation, per night
  • Resort fee inclusions:
    • Beach loungers
    • Beach towels
    • Internet access (may be limited)
    • Phone calls (may be limited)
    • In-room bottled water
    • Additional inclusions

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Parking

  • Covered self parking costs USD 19.00 per night
  • Covered valet parking costs USD 24.00 per night
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Policies

Guests can rest easy knowing there's a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

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Frequently asked questions

Overall score and ratings

8,2

Very good

8,6/10

Cleanliness

8,5/10

Staff & service

8,2/10

Amenities

8,5/10

Property conditions & facilities

8,6/10

Eco-friendliness

10/10 Exceptional

Amazing stay!!!
I wish I could give more than 5 stars!!! We thoroughly enjoyed everything. The staff was very courteous and helpful. The pool and hot tub was clean. The breakfast and evening happy hour was tasty and the lines move fast. I really have no complaints. It was an enjoyable time for the adults and teens in the group!!
Atiya, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Positive experience
I enjoyed my stay here. The beach is about a 2 block walk and they have an area for Embassy Suite guests with chairs, umbrellas and towels. El Ambique lounge is right off the beach where you can get food and drinks while you’re on the beach. The Manager’s Reception from 5:30p-7p was nice also where you could get 2 drinks per day. The pool area is relaxing and they also have a bar and a place to get food. There are lots of food places within walking distance and it’s a short ride to Old San Juan area. My room was cleaned almost daily after my 3rd night there. El Patio restaurant had good food.
Dolores, 10-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Family stay
It was great .. breakfast buffet was awesome. The staff were very polite and helpful .. def will go back
Pedro, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Erik, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Michelle, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel
The hotel was one of the best hotels I have stayed at with excellent service, friendly staff. Can't say enough about it
Eneida, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Really good option!
Large comfortable room, nice bar/restaurant, convenient cafe, great beach space with chairs/umbrellas and food/drink service - oh and attractive pool although we didn't fit it into our schedule. The breakfast too is pretty darn good although I thought it was poorly organized with everyone forced to go in a line to get anything. One morning all I wanted was to grab an apple and a bowl of cereal, but still needed to get in the line. And due to that system the line moves slow too. The only major need of improvement is hotel information. Not sure why they couldn't give a sheet of paper with the hours for breakfast, cafe, bar, pool, beach, etc. There are several fast food restaurants between hotel and pool, surely other stuff too. Charlie Car Rental around the corner although there also seemed to be some car rental service at the Embassy Suites though hadn't seen that when booking nor was there any information about it to be found - not a surprise.
Travers D, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Denise, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Stay was good. Valet parking, left a zippered folder in car. Car brought to me the following morning zippered folder gone. NO ONE HAS A CLUE HOW IT WAS STOLEN FROM CAR.
John, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent Choice
I found this hotel very convenient, close to the airport, and entertainment, really nice pool, restaurants on site, casino, very friendly and attentive staff. We really liked in comparison to our previous hotel in San Juan, had to stay an extra night because flight was canceled, and staff was very accommodating to our needs. Strongly recommended.
Monica, 1-night family trip
Verified Hotels.com guest review