Hotel Viking

Wonderful stay!

Hotel in good location. Active, happy lobby. Wrong elevator leads to endless corridor. Better signage needed. Bed the height of a kitchen counter. Bathroom in a closet. Extra $30/night fee on top of rate and taxes for nothing plus $40/night for your car outside with valet. Eggs Benedict breakfast ham awful, potatoes unedible. Service very good.

This was my first time at the Viking hotel I’ve stayed at numerous hotels in the area but I’d thought I’d try something new. It started off with valet not taking the initiative to take our bags. We were greeted wl champagne along with other guest which made us happy. The front desk did ask if was my first time. They gave us a room that required stairs without asking if this would be a problem, which it wasn’t but I think they should of asked. We had a view of the valet parking lot, which was better then the dumpster. The toilet was running when we walked in, at which we fixed it. Opening up the tank to push the lid down. The ceiling looked like they were in the process of remodeling the room from a leak or something, that was never finished. Then what put me over the edge was the bed skirt was filthy. It looked like there was bodily fluids smeared all along it. Gross!!We called the front desk & told them. They promised they would come and clean it before we returned. When we came back to the room for the night it was even touched. We told the front desk at check out and all I got was “sorry”. I think for the price of the hotel I could more then a sorry. Maybe take valet charge or resort fee off my bill. I got nothing!!!!!

We travel often and understand that everything may not be perfect - this is why the hospitality industry more than any other, needs problem solvers. We had a reservation issue which could've been huge, but was quickly resolved to our satisfaction with some creative room swapping - over a holiday weekend. Problem solved, thank you Natalie. Service was cordial and capable, both front desk and valet. A special recognition to the very knowledgeable concierge, whose name we do not recall, but who was a font of information. This is a great location, with much in walking distance and the rooftop bar was great. One thing to beware of - if you use the shuttle service and have a late reservation, it does end at a certain time. We had a 9pm at Cara which is a long meal and had to rely on the Chanler staff to drop us back. (Very cool of them and it was an excellent dinner) Highly recommended. The Bellevue Suites were excellent and space enough for 5 with 2 queens, a queen pull out, and 2 bathrooms.

Very nice hotel where we stayed one night after dropping our daughter off at college.