6/10 Good
13 June 2022
Bittersweet Memories
The hotel is beautiful & the staff was friendly. The concierge, Jaime, was very knowledgeable and professional. He recommended a restaurant called La Tequila a few blocks away, walking distance and it did not disappoint. I unfortunately had 2 bad experiences during this stay & I'm still uneasy about what happened. After we were given the keys to our room, about an hour later, a male staff member walked into our room without knocking first! The second and final time, was the housekeeper on our last day. She did knock, but then let herself in, we still had a few hours before checkout!! I'm not late to leave the room! Why is this happening & why is staff allowed to just walk in to your room like that?! Also, there are no security latches to the doors. So anyone with a room key can walk right in. The hotel staff did apologize and explained that there was lack of communication from the front desk letting the rest of the hotel staff know the room was occupied earlier than check-in time and that the housekeeper has been running a schedule where they do room-checks several hours before check-out and they need to work on aligning the times/schedule better. Anyway, other than that, the stay was nice and bittersweet. The pictures do not do the hotel justice. The architectural design is beautiful throughout and the restaurant with outdoor patio sitting is just amazing! I'd like to think the mishap was just miscommunication and that everyone is safe and will enjoy their stay.
Cynthia, 2-night trip
Verified Hotels.com guest review
