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Best Western Hospitality Hotel & Suites

2.5-star2.5 stars
5500 28th Street SEGrand RapidsMI49512United States of AmericaGreat location! See map

Suburban Forest Hills hotel with indoor pool
  • Free hot/cold buffet breakfast, free WiFi, and free parking
Great location
Tasty breakfast
Wellness Area
Great wellness & sports facilities
Great pool
402See all 402 reviews
From 585 reviewsTripAdvisor Traveller Rating

Best Western Hospitality Hotel & Suites

from ZAR 991
  • Z-Standard 1 King
  • Z-Standard queen
  • z-king ste ns w/sofa sleeper
  • Standard Room, 2 Queen Beds
  • Standard Room, 1 King Bed
  • Standard Room, 1 Queen Bed, Accessible
  • z-standard king smoking
  • z-king ste smoking w/sofa sleeper
  • z- standard 2 queens smoking
  • Suite-I King smoking Whirlpool
  • suite- 1 king non-smoking whirlpool
  • Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
  • Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Standard Room, 1 Queen Bed, Accessible, Non Smoking
  • Standard Room, 1 Queen Bed, Accessible, Bathtub
  • Suite, 1 King Bed, Non Smoking, Kitchenette

At a glance

Key facts

Hotel size

  • This hotel has 120 rooms
  • This hotel is arranged over 2 floors


  • Check-in time 15:00:00-7 AM
  • Check-out time is 11:00:00
  • Express check-in/out
Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others


  • No cribs (infant beds)


  • Pets allowed *

  • 2 per room (up to 40 lb)


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free airport shuttle (available on request) *


  • Free self parking

  • Extended parking *


  • Free area shuttle within 3 mi

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free hot/cold buffet breakfast daily
  • 24-hour room service
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Fitness facilities
  • Spa tub
Working away
  • 24-hour business center
  • Meeting rooms 3
  • 24-hour front desk
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Year Built 1970
  • Elevator/lift
  • Picnic area
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Premium TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Free long-distance calls
Food and drink
  • Refrigerator
  • Microwave
  • Daily housekeeping
  • Connecting/adjoining rooms available

Best Western Hospitality Hotel & Suites’s small print

Also known as

  • Best Western Hospitality Grand Rapids
  • Best Western Hospitality Hotel
  • Best Western Hospitality Hotel Grand Rapids
  • Best Western Hospitality Hotel And Suites
  • Best Western Grand Rapids
  • Grand Rapids Best Western


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

Children under 16 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Mandatory fees

Deposit: USD 100.00 per stay

Pet deposit: USD 10.00 per day

Optional extras

Extended parking is available for an extra charge

Rollaway beds are available for USD $10.00 per day

Pets are allowed for an extra charge of USD 10 per pet, per day (maximum USD 70.00 per stay)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Best Western Hospitality Hotel & Suites


  • Patterson Ice Center - 22 min walk
  • Orbit Room - 2.4 mi / 3.8 km
  • Woodland Mall - 2.8 mi / 4.6 km
  • Frederik Meijer Gardens and Sculpture Park - 5.9 mi / 9.6 km
  • Calvin College Ecosystem Preserve - 4 mi / 6.4 km
  • Golf Club at Thornapple Pointe - 4.1 mi / 6.7 km
  • Forest Hills Fine Arts Center - 4.2 mi / 6.7 km
  • Calvin College - 4.5 mi / 7.3 km

Getting around

  • Grand Rapids, MI (GRR-Gerald R. Ford Intl.) - 10 min drive
  • Grand Rapids Station - 13 min drive
  • Free self parking
  • Extended parking (surcharge)
  • Free airport shuttle
  • Free area shuttle

Recent reviews

Good 7.6 From 402 reviews

Best Western Hospitality Hotel & Suites
Great stay for an even better price!!
Very friendly and convenient late night check in. So comfortable slept through breakfast 😞Hot tub and pool area very clean as well as our rooms. Unbelievable price for such a great stay. We will definitely be back.
Shawn, us2 night trip
Best Western Hospitality Hotel & Suites
I already have complained to Best Western and and I will never use either again
Teresa, us1 night trip
Best Western Hospitality Hotel & Suites
Good and bad in equal measure
This hotel had some very good qualities and very bad qualities. On the good side, the staff were very friendly and helpful. The food was also quite good. I was surprised when I came in after a long day stuck at the airport to find that they had a complimentary dinner of pulled pork sandwiches and salad. This was a very welcome discovery as I had been a long time without any food. The check in was easy and friendly. Things went down hill quickly once I got to my room. The walls are VERY thin and there was a lot of noise from the other rooms around me. I could clearly hear the TV in the next room and I could hear toilet flushes regularly from all around. The strangest thing, however, was that the curtains did not fully close. There was a thin gauzy curtain that closed completely, but the thicker curtains that would actually block out the light from outside was decorative only. This was especially frustrating because there was a huge streetlight right outside my window in the parking lot. And since I was on the ground floor and anyone walking by could easily see in my room, I had to be very cautious about changing clothes and showering in the main part of the room. So if you're sensitive to light or sound in the room while you're trying to sleep, this is definitely not the hotel for you.
Daniel, us1 night trip
Best Western Hospitality Hotel & Suites
Great place
Picked this location because we needed a place with a shuttle to the airport. the staff we great, room was large and the bed was comfy. The steak house next door was great.The hotel had extended parking for our car as we fly out for a week. When we returned a week later we phoned as soon as we touched down (11:43 pm) the shuttle met us at the baggage claim even though the shuttle stops at 11:45 pm I will stay again next time i fly south.
Garth, ca1 night trip with friends
Best Western Hospitality Hotel & Suites
Very Good8.0
The location is near restaurants shopping and convenience stores. Making it easy to do what you want or get what you need. Also near many attractions in the Grand Rapids area
Ilah, us1 night trip

See all reviews

Best Western Hospitality Hotel & Suites

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