The Pelham London - Starhotels Collezione

Wonderful, quiet and comfortable place to stay in South Kensington. This was my second time in the last 3 months - I have already booked next stay. highly recommended

Let’s start with the positives: it’s located centrally and near South Kensington station so it was very easy to get around London. The bellmen/concierge are polite and very helpful. The room was not clean - there were visible marks on the toilet covers and I had to cover the seat with toilet paper each time I used it - the bathtub was clogged and filled with sludge after each use - horrible!! The guests in the room above me would walk around and make noise at 2-4am in the morning which awoke me each night of my stay. I called reception and requested that someone speak to them about minimizing the noise, no one did. I asked for the hotel manager to be made aware so we could discuss the following day, despite assurances that they would - no one contacted me again. No complimentary water in the suites until turndown service which I missed for two days due to late meetings. Upon checkout, the reception attendant didn’t even ask me how my stay was...this is considered a 5-star hotel...in what universe?

Very comfortable room on the

The staff was fantastic. Room as well. All great super experience Tom

amazingly polite & helpful hotel team, super host hotel, super comfort, quite