Sonesta ES Suites Reno

Photo gallery for Sonesta ES Suites Reno

Primary image
Seasonal outdoor pool, open 10:00 AM to 8:00 PM, pool umbrellas
Seasonal outdoor pool, open 10:00 AM to 8:00 PM, pool umbrellas
Premium bedding, down comforters, pillowtop beds, desk
Premium bedding, down comforters, pillowtop beds, desk

Overview of Sonesta ES Suites Reno

Sonesta ES Suites Reno

3.0 star property
Suburban hotel in Reno/Tahoe Airport with restaurant and 24-hour fitness

8,2/10 Very good

338 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
The price is R2 881
Price available on 2022/06/29
Map
9845 Gateway Dr, Reno, NV, 89511
Main amenities
  • Daily housekeeping
  • Restaurant
  • Free airport shuttle
  • 24-hour fitness center
  • Outdoor tennis court
  • Seasonal outdoor pool
  • Spa tub
  • 24-hour business center
  • Business center
  • 24-hour front desk
  • Lobby fireplace
  • Front desk safe
For families
  • Kitchen
  • Private bathroom
  • Separate sitting area
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Reno/Tahoe Airport
  • Meadowood Mall - 8 min drive
  • Atlantis Casino - 10 min drive
  • Reno-Sparks Convention Center - 10 min drive
  • Grand Sierra Resort Casino - 8 min drive
  • Baldini's Sports Casino - 10 min drive
  • National Automobile Museum - 13 min drive
  • Casino at Siena Hotel Spa - 11 min drive
  • Riverwalk District - 14 min drive
  • Nevada Museum of Art - 11 min drive
  • Club Cal-Neva Casino - 15 min drive

Getting around

  • Reno Tahoe Intl. Airport (RNO) - 8 min drive
  • Truckee, CA (TKF-Truckee Tahoe) - 45 min drive
  • Reno Station - 15 min drive
  • Free airport shuttle

About this property

Sonesta ES Suites Reno

Sonesta ES Suites Reno offers a free airport shuttle during limited hours and puts you within a 10-minute drive of Grand Sierra Resort Casino and Atlantis Casino. Guests can relax at the spa tub, work out at the 24-hour fitness center, or grab a bite to eat at the restaurant. An outdoor tennis court and a seasonal outdoor pool are offered, and in-room conveniences include refrigerators and microwaves. Fellow travelers love the airport proximity and location.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 120 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM - anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (2 per room, up to 30 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Free airport shuttle from 8:00 AM to 5:00 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free on-the-go breakfast 6:30 AM–8:30 AM on weekdays and 7:00 AM–9:00 AM on weekends
  • Restaurant
  • Barbecue grills

Taking the kids

  • Pool gate

What to do

  • Tennis
  • Basketball
  • Golfing nearby
  • Hiking/biking trails nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Snowboarding nearby

Working away

  • 24-hour business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Picnic area
  • Fireplace in lobby
  • Television in common areas
  • 24-hour fitness center
  • Seasonal outdoor pool
  • Spa tub
  • Outdoor tennis court

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Closed captioned TV
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • 40-inch LCD TV
  • Premium cable channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Full-sized refrigerator/freezer
  • Freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Toaster
  • Cookware, dishes, and utensils
  • Dishwasher
  • Ice maker
  • Paper towels

More

  • Daily housekeeping

Fees & policies

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per pet, per week

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 10:00 AM to 8:00 PM
  • The seasonal pool is open from May to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Reno Residence Inn
Residence Inn Hotel Reno
Residence Inn Reno
Residence Inn Reno Hotel Reno
Residence Inn Reno Hotel
Residence Inn Hotel
Residence Inn Reno
Sonesta ES Suites Reno Reno
Sonesta ES Suites Reno Hotel
Sonesta ES Suites Reno Hotel Reno

Frequently asked questions

Overall score and ratings

8,2

Very good

8,5/10

Cleanliness

8,5/10

Staff & service

7,9/10

Amenities

8,4/10

Property conditions & facilities

7,7/10

Eco-friendliness

2/10 Poor

Everything was very dirty no toilet paper ac filter was nasty room had a nasty smell will not stay here again
Marisela, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Manuel, 1-night trip
Verified Hotels.com guest review

6/10 Good

Not a Residence Inn!!!!
This property converted from a Residence Inn. We had previously stayed at this location many times from 2019 to 2021. Unfortunately, I was disappointed with the level of service. The price is higher, maybe due to increased costs like everything else affected by inflation. Our room did not have shampoo or body wash in the eco-friendly containers. A used bar of soap was left in shower and it wasn't clean. The breakfast is not the same level.
Caren, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Effie, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Horrible hotel
The beds are hard and the last day of our stay there was a conflict with a customer that was next door to us who stated he lived on the property! He was loud and kept us up all night until 5:30 am ! Then he had the nerve to want to try to fight my husband after he knocked on the wall for him to keep it down ! All the name calling in front of out young son was crazy !! The office staff refused to refund us for our last night !! This place has a horrible for families!
Tanyeka, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Good
wide room, delicious breakfast
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Satisfied
Good stay. Clean. Friendly employees.
Maria, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

glenda, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Old property and not clean
The front desk receptionist and housekeeping manager were accommodating, however under the conditions of the resort, they are challenged with making the property more than a two star hotel. We were disappointed with the cleanliness and upkeep of the property and suites. The property is run down. It needs a lot of updating, and cleaning. The hallways are dirty and smell of a combination of smoke and alcohol despite the sign that says, “Non-Smoking Facility”. Our two bedroom suite cleanliness was unacceptable: dirty carpet, crumbs on the pull out sofa bed mattress, empty water bottle in the corner of one of the bedrooms, dirty toilet, broken fireplace screen, poor water pressure… the decor of our suite was very dated: popcorn ceilings, refrigerator dented, old carpet, sad looking furniture. Mattress was ok. Bed linens were not high quality. Pillows were small and not enough. Bath linens were basic and limited. We will not return to this property.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay, amazing service and great property
Service was amazing. Clean and comfortable. Will be back on my next trip.
Donald B, 1-night business trip
Verified Hotels.com guest review