Kobe Bay Sheraton Hotel & Towers

Photo gallery for Kobe Bay Sheraton Hotel & Towers

Lobby
Indoor pool
Indoor pool
Minibar, in-room safe, desk, blackout drapes
Club Room, 1 Double Bed, Non Smoking, Mountain View (Club Lounge & Spa Access Level) | View from room

Overview of Kobe Bay Sheraton Hotel & Towers

Kobe Bay Sheraton Hotel & Towers

4.0 star property
4-star hotel in Higashinada with 4 restaurants and 3 bars/lounges

8,8/10 Fabulous

585 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
2-13 Kouyoucho-naka, Higashinada-ku, Kobe, Hyogo-ken, 658-0032
Main amenities
  • Daily housekeeping
  • 4 restaurants and 3 bars/lounges
  • Indoor pool
  • Hot springs
  • Nightclub
  • Breakfast available
  • 2 outdoor tennis courts
  • 24-hour fitness center
  • Sauna
  • Room service
  • Coffee shop/cafe
  • Spa services
For families
  • Playground on site
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Choose dates to view prices

About this area

What's nearby

  • In Higashinada
  • Meriken Park - 22 min drive
  • Kobe Harborland - 23 min drive
  • Hanshin Koshien Stadium - 22 min drive
  • Arima Hot Springs - 38 min drive
  • Universal Studios Japan - 27 min drive
  • Osaka Aquarium Kaiyukan - 26 min drive
  • Intex Osaka - 31 min drive
  • Kyocera Dome Osaka - 32 min drive

Getting around

  • Kobe Airport (UKB) - 28 min drive
  • Itami Airport (ITM) - 39 min drive
  • Kansai Intl. Airport (KIX) - 58 min drive
  • Kobe Hanshin Sumiyoshi Station - 5 min drive
  • Kobe Hanshin Mikage Station - 5 min drive
  • Kobe Shinzaike Station - 5 min drive
  • Island Center Station - 1 min walk
  • Island Kitaguchi Station - 8 min walk
  • Marine Park Station - 13 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Saizeriya - 9 min walk
  • Awajiya - 4 min drive
  • Higashinada Shokudo - 4 min drive
  • Marugame Seimen - 4 min drive
  • さかばやし - 4 min drive

About this property

Kobe Bay Sheraton Hotel & Towers

4-star hotel in the heart of Higashinada
You can look forward to a nightclub, a roundtrip airport shuttle, and an indoor mineral hot spring (onsen) at Kobe Bay Sheraton Hotel & Towers. For some rest and relaxation, visit the sauna, and indulge in aromatherapy, a facial, or a manicure/pedicure. Be sure to enjoy a meal at any of the 4 onsite restaurants, which feature French cuisine and more. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and a coffee shop/cafe.
You'll also enjoy the following perks during your stay:
  • An indoor pool
  • Free self parking
  • Buffet breakfast (surcharge), hot springs on site, and 2 outdoor tennis courts
  • Limo/town car service, an electric car charging station, and a 24-hour front desk
  • Guest reviews give good marks for the overall value, pool, and location
Room features
All guestrooms at Kobe Bay Sheraton Hotel & Towers offer perks such as air conditioning, as well as amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with tubs or showers and bidets
  • Heating, daily housekeeping, and desks

Languages

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 270 rooms
  • Arranged over 21 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 4 restaurants
  • 3 bars/lounges
  • Coffee shop
  • Barbecue grills
  • Room service (limited hours)

Traveling with children

  • Playground

What to do

  • Tennis
  • Hot springs

Working away

  • Meeting room
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1992
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness center
  • An indoor pool
  • Spa services
  • Nightclub
  • 2 outdoor tennis courts
  • Sauna
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Closed captioned TV
  • Raised toilet seat
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Grab bar in bathtub
  • Transfer shower
  • Lever door handles

Languages

  • English
  • Japanese

Room amenities

Be entertained

  • Television
  • Pay movies

Home comfort

  • Air conditioning and heating
  • Minibar
  • Slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include Thai massages, facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas. The ryokan bathing area is open from 6:00 AM to midnight. There are hot springs on site.

Dining

Kobe Grill - This restaurant specializes in French cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Teppanyaki Kobe Grill - This steakhouse specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Suikyoen - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Matsukaze - This restaurant specializes in Japanese cuisine and serves lunch and dinner.
Garden Cafe (Buffet) - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Optional extras

  • Buffet breakfast is offered for an extra charge of JPY 3025 for adults and JPY 1815 for children (approximately)
  • Airport shuttle service is offered for an extra charge of JPY 1800 per person (one way)

Renovations and closures

The property will be renovating from August 24 2022 to October 31 2022 (completion date subject to change). The following areas are affected:
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Children & extra beds

  • Airport shuttle service for children costs JPY 900

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services, spa treatments, and private bath/onsen and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Kobe Bay Sheraton Hotel & Towers
Kobe Bay Sheraton Towers
Kobe Bay Sheraton Hotel
Kobe Sheraton
Sheraton Kobe
Kobe Bay Sheraton Hotel Towers
Kobe Sheraton & Towers Kobe
Kobe Bay Sheraton Hotel & Towers Kobe
Kobe Bay Sheraton Hotel & Towers Hotel
Kobe Bay Sheraton Hotel & Towers Hotel Kobe

Frequently asked questions

Does Kobe Bay Sheraton Hotel & Towers offer free cancellation for a full refund?
Yes, Kobe Bay Sheraton Hotel & Towers does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Kobe Bay Sheraton Hotel & Towers?
As of 05 October 2022, prices found for a 1-night stay for 2 adults at Kobe Bay Sheraton Hotel & Towers on 06 October 2022 start from R2 220, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Kobe Bay Sheraton Hotel & Towers?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Kobe Bay Sheraton Hotel & Towers?
Yes, there's an indoor pool.
Are pets allowed at Kobe Bay Sheraton Hotel & Towers?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Kobe Bay Sheraton Hotel & Towers?
Yes, there's free self parking. Electric vehicle charging is available.
Is airport shuttle service offered by Kobe Bay Sheraton Hotel & Towers?
Yes, an airport shuttle is available. The charge is JPY 1800 per person one way.
What are the check-in and check-out times at Kobe Bay Sheraton Hotel & Towers?
You can check in from 3 PM - midnight. Check-out time is noon.
What is there to do at Kobe Bay Sheraton Hotel & Towers and nearby?
Practice your swing on the tennis courts. Additional recreation onsite includes hot springs. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include 3 bars and a nightclub. Kobe Bay Sheraton Hotel & Towers also has a 24-hour fitness center and a sauna.
Are there restaurants at or near Kobe Bay Sheraton Hotel & Towers?
Yes, there are 4 onsite restaurants, featuring French cuisine. Nearby restaurants include Saizeriya (9-min walk), Kobe Mikage Ice Cream Cafe Alice (2.3 mi), and Awajiya (2.4 mi).
What's the area around Kobe Bay Sheraton Hotel & Towers like?
Kobe Bay Sheraton Hotel & Towers is a short 1-minute walk from Island Center Station and 5 minutes' walk from Kobe Fashion Museum. Travelers say this hotel is in a good location.

Overall score and ratings

8,8

Fabulous

9,0/10

Cleanliness

8,8/10

Staff & service

8,8/10

Amenities

8,7/10

Property conditions & facilities

8,8/10

Eco-friendliness

8/10 Very good

Richard, 2-night trip
Verified Hotels.com guest review

6/10 Good

朝食ビュッフェでオムレツを提供する年配のシェフが威圧感があり怖かった。
2-night family trip
Verified Expedia guest review

4/10 Fair

Understaffed due to COVID-19?
The onsen was well-maintained and I enjoyed it. However, the room was not prepared and checked in advance. For example, the window was open. Items in the room were not fully inspected after the previous guest checked out, which made me really uncomfortable owing to the current COVID-19 situation. I stayed at a club room, but the lounge was crowded and people were talking loudly without wearing masks. The hotel staff did not say anything. I doubt if I would consider going back to stay at the same hotel again.
Minako, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

No room service which waa disappointing for a 4 STAR hotel . Staff very friendly and attentive.
Robert, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great Hotel. Great service.
Staff were very friendly and helpful. Free Pyjamas and free mobile phone while staying is a great bonus. Nice little restaurant near reception that is handy to wait at until check in time. Lovely staff there too!
Assunta, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel is in good location for stay over before my cruise trip. To and from KIX airport is also convinence. Need more time to communicate with hotel staff for a non Japanese speaking cutomer. Yet, they have been very helpful. It will be our best choice if we visit Kobe again.
1-night romance trip
Verified Expedia guest review

8/10 Very good

Nice hotel. Big room but the facility is getting old.
2-night family trip
Verified Expedia guest review

8/10 Very good

2-night trip
Verified Expedia guest review

6/10 Good

Air conditioner was out without proper notice to customers.
1-night family trip
Verified Expedia guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review