Crowne Plaza Houston Galleria Area

Staff were very helpful, Room clean and spacious. food poor in restaurant and spent too long under lamp as bought starter and main at same time.

My business stay at this property tested my patience with the way the Crowne Plaza's staff did not want to recognize my hotels.com booking and it's amenities included. The 3 night hotel reservation included breakfast vouchers for two and was paid for in advance at the time of booking. To my surprise at breakfast, after helping myself to the buffet, the waitress, in front of other customers, was challenging me for a breakfast voucher and I told her I did not want to argue with her. Showing her my phone receipt which specifically included breakfast prompted her to reply that hotels .com made a mistake. After addressing matters with the manager, it all seemed to be resolved. The next morning at the front desk, I was told again my breakfast was not included in my stay and I needed to contact Hotels.com to resolve. This was certainly not to my liking and had to have a manager contacted to resolve. My job has me traveling roughly 40 weeks out of the year and in Houston about 20 nights each year. Although this property is convenient, I may commute a little farther next time.

Everything was excellent. The driveway was crowded at check in, but that really wasn’t a problem.

Lack of handicap parking Sat. Nite no shower chair available. Noisy pipes in walls

Good