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All properties in Avenida Kukulkan, Cancun, Quintana Roo, Mexico
All inclusive

Panama Jack Resorts Cancun All Inclusive

All-inclusive beachfront property with free water park, near Chac Mool Beach

  • Free WiFi and free parking
From
ZAR 3,762

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8,8.Fabulous.
  • its an outdated hotel. rooms are small. beds and pillows are ok. the great thing about…

    May 5, 2021

  • What an amazing hotel! We have been going here for the past 10 years. The service is…

    Apr 27, 2021

See all 1,919 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Walkable
Dining options
Convenient
Transport options
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 458 guestrooms
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 3 bars/lounges
  • Full-service spa
  • 2 outdoor pools

Feel at home

  • Children's pool
  • Children's club
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)

What’s around

  • In Zona Hotelera
  • La Isla Shopping Mall - 19 min walk
  • Cancun Interactive Aquarium - 19 min walk
  • Cancun Convention Center - 23 min walk
  • Chac Mool Beach - 1 min walk
  • Forum Beach - 17 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room
  • Junior Suite
  • Junior Suite, Ocean View
  • Family Suite (Junior)
  • Junior Suite, Oceanfront
  • Junior Suite, Beachfront (Walk Out)
  • Suite, 1 Bedroom
  • Suite, 1 Bedroom, Ocean View
  • Suite, 1 Bedroom, Oceanfront
  • Presidential Suite, Ocean View
  • Junior Suite Beachfront Swim Up -Adults Only
  • Premium Junior Suite Lagoon View
  • Premium Junior Suite Ocean View

Location

  • In Zona Hotelera
  • La Isla Shopping Mall - 19 min walk
  • Cancun Interactive Aquarium - 19 min walk

What’s around

Landmarks

  • In Zona Hotelera
  • La Isla Shopping Mall - 19 min walk
  • Cancun Interactive Aquarium - 19 min walk
  • Cancun Convention Center - 23 min walk
  • Chac Mool Beach - 1 min walk
  • Forum Beach - 17 min walk
  • Gaviota Azul Beach - 24 min walk
  • Costa Occidental de Isla Mujeres National Park - 3 min walk
  • Yamil Lu'um Archaeological Zone - 16 min walk
  • Tequila Museum - 19 min walk
  • Marlin Beach - 20 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

At a glance

Size

  • 458 rooms
  • Arranged over 6 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*
  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite valet parking
*See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)

Food and drink

  • 6 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Poolside bar
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area

Things to do

  • Fitness classes on site
  • Miniature golf on site
  • Playground on site
  • Volleyball on site
  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Working away

  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (feet) - 5726
  • Conference space size (meters) - 532
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Things to enjoy

  • In-room massage available
  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 55-inch plasma TV
  • Cable TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (some restrictions)

Activities and facilities/equipment
Land activities
  • Fitness facilities

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Surcharge for premium food items
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities

Spa

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

Dining

Casa de Rosa - Onsite restaurant.

Viaggio - Onsite restaurant. Open daily.

Ventanas - This buffet restaurant overlooks the ocean. Open daily.

Deck 74 - This buffet restaurant overlooks the ocean. Open daily.

At Sunset - Onsite restaurant. Open daily.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Steam room
  • Fitness classes on site
  • Miniature golf on site
  • Playground on site
  • Volleyball on site
  • Free water park access

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • Caribe Real
  • Real Gran
  • Caribe Real Resort Spa
  • Gran Caribe Cancun
  • Gran Caribe Real Hotel
  • Gran Caribe Resort All Inclusive Cancun
  • Panama Jack Resorts Cancun All Inclusive Cancun
  • Gran Caribe
  • Gran Caribe Real Resort & Spa
  • Cancun Gran Caribe Real Resort
  • Panama Jack Resorts Cancun All Inclusive Formerly Gran Caribe
  • Gran Caribe Real
  • Panama Jack Resorts Cancun All Inclusive All-inclusive property
  • Gran Caribe Real Cancun
  • Gran Caribe Real Resort
  • Gran Caribe Real Resort All Inclusive
  • Gran Caribe Real Resort All Inclusive Cancun
  • Gran Caribe Resort
  • Gran Real Caribe Resort
  • Gran Real Resort

Optional extras

Babysitting/childcare is available for an extra charge

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Panama Jack Resorts Cancun All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free valet parking.
  • Yes, there are 2 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon.
  • Yes, there are 6 onsite restaurants, featuring ocean views. Nearby restaurants include Limoncello (4-min walk), Lorenzillo's (4-min walk), and Tacun (7-min walk).
  • No, this property doesn't have a casino, but PlayCity Casino (11-min drive) and Royal Yak Casino and Sports Book (12-min drive) are both nearby.
  • Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes aerobics and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Panama Jack Resorts Cancun All Inclusive also has 3 bars, a waterslide, and a sauna, as well as a steam room and an arcade.
8,8.Fabulous.
  • 10,0.Exceptional

    Food was incredible! The service and the staff was amazing! So glad we choose this place.. can't wait to be back!! Highly recommended!

    5 night family trip, Apr 18, 2021

    Verified Hotels.com guest review

  • 2,0.Poor

    I wouldn't stay in this hotel again. The first day we arrived we were told in order to upgrade our room we had to pay an additional $180. So much for a VIP hotel. After dropping off our bags we went to the pool and had a spa appointment upon returning we noticed that our suitcases had been moved to the floor. Mind you we had to do not disturb sign. Our clothes in our suitcase with a mess. Someone had gone through them. We called the front desk and reported it to a manager. They said someone will be up in 5 minutes to take a statement and to review the camera footage. 20 minutes later no one showed. I called Expedia. Expedia called the resort and the concierge called us. She was very rude. She stated if we wanted to come down we would have to write our own report and that's the only way they would look into it. after several calls from staff and being told many different things nothing was done. I was told that the hotel manager would come and show me a report of everyone who swiped their key at our lock. That never happened. We had to take all our valuables with us every time we left the room.

    3 night romance trip, Feb 5, 2021

    Verified Expedia guest review

  • 2,0.Poor

    They don’t respect their customers. The employees are so rude. I don’t recommend it.

    3 night trip with friends, Feb 4, 2021

    Verified Expedia guest review

  • 6,0.Good

    My family and I had a great time in the resort. The rooms are spacious and have a great view if you choose the oceanfront or ocean view. The resort was very clean. Also, you can get a COVID-19 test for free. NOW the not so great things... although most of the staff members were very friendly I did encounter some people who seemed like they hated their jobs. Some of the cooks would just ignore people who were waiting to order, especially if you wanted something from the grill. If you want something from the grill you will be waiting 10-20 min. They are very SLOW! and there weren’t even a lot of people when we went in February. Also, they don’t really have a lot of food options for breakfast and lunch. Their food is OK not great.

    4 night family trip, Feb 3, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Would definitely stay here again loved it and staff was very nice and helpful

    3 night romance trip, Feb 2, 2021

    Verified Expedia guest review

  • 6,0.Good

    Beach was beautiful! Staff is great and place is clean. The food wasn’t very good though

    5 night family trip, Jan 31, 2021

    Verified Expedia guest review

  • 8,0.Very good

    Pros: - The resort did well with nightly entertainment. We were there for movie trivia night, a magic show, and the fire dancers. - The resort’s Italian restaurant (which we had for dinner) was amazing; and the coffee place filled in nicely for Starbucks. - Our room’s walk in shower was nice; our fan cooled everything off and was perfect for white noise - which I need to sleep. - The resort offered free Covid testing. We had no issues getting back to the USA. - The resort is within walking distance of local cuisine. - The beach was spectacular. They had their own Cancun sign. - The restaurants and gift shop hours were satisfactory; hardly ever saw them close when we were awake. Cons: - The spa was mediocre - we had massages planned, but then canceled when we saw the pitiful massage “broom closet”. - The pool isn’t as big as other resorts we’ve to and the hot tub wasn’t even near the pool. It was out of the way and wasn’t hot. - The alcohol was mediocre; they lacked a beer selection (you had to pay for Corona out of pocket). - In our room, the bathroom door swung towards the toilet. So you’re trapped on the toilet facing the door’s backside when it was open. It was awkward. - The food at most of the restaurants was bland or not cooked well. We were not satisfied with the Mexican place as we expected it to be amazing considering we were in Mexico. There was a lack of local cuisine at the hotel; it was mostly American food.

    5 night romance trip, Jan 31, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Panama jack was amazing! Clean, amazing service, and free entertainment every night.

    8 night family trip, Jan 30, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    The hotel was super clean and there were employees cleaning all the time. Excellent attention to detail. Everyone that work there was friendly and had a great attitude . Great entertainment!!

    3 night romance trip, Jan 30, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Excellent we had a wonderful stay. All inclusive, private beach. Awesome service food & very clean.

    4 night trip with friends, Jan 29, 2021

    Verified CheapTickets guest review

See all 1,919 reviews