Guests
All properties in Surabaya, East Java, Indonesia

Doubletree By Hilton Surabaya

Luxury Surabaya hotel with outdoor pool, connected to the convention center

  • Free WiFi in lobby and free parking
From
ZAR 991

Image gallery

  • Suite, 1 King Bed (Loft Duplex) - Pool
  • Suite, 1 King Bed (Loft Duplex) - Pool
  • Children’s Pool
  • Presidential Suite, 1 King Bed - Living Area
  • Suite, 1 King Bed (Loft Duplex) - Pool
Suite, 1 King Bed (Loft Duplex) - Pool. Image 1 of 59.
1 / 59Suite, 1 King Bed (Loft Duplex) - Pool
Jl Tunjungan 12 East Java, Surabaya, 60275, Indonesia

Official standards

This property advises that it adheres to CleanStay (Hilton) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 310 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Free children's club

For families

  • Children's pool
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Television

What’s around

  • Heart of Surabaya
  • BG Junction - 5 min walk
  • Tunjungan Plaza - 12 min walk
  • Grahadi - 13 min walk
  • Joko Dolog Statue - 14 min walk
  • Heroic Monument - 17 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Room, 1 King Bed
  • Deluxe Room, 1 King Bed
  • Deluxe Suite, 1 King Bed
  • Executive Room, 1 King Bed
  • Suite, 1 King Bed, Corner
  • Suite, 1 King Bed (Loft Duplex)
  • Room, 1 King Bed, Accessible
  • Premium Suite, 1 King Bed
  • Presidential Suite, 1 King Bed
  • Room, 2 Twin Beds
  • Executive Room, 2 Twin Beds

What’s around

Landmarks

  • Heart of Surabaya
  • BG Junction - 5 min walk
  • Tunjungan Plaza - 12 min walk
  • Grahadi - 13 min walk
  • Joko Dolog Statue - 14 min walk
  • Heroic Monument - 17 min walk
  • Surabaya Grand Mosque - 17 min walk
  • Sharp Bamboo Monument - 20 min walk
  • Surabaya Plaza Shopping Mall - 21 min walk
  • Grand City Surabaya - 21 min walk
  • Cheng Hoo Mosque - 22 min walk

Getting around

  • Surabaya (SUB-Juanda) - 20 min drive
  • Surabaya Pasar Turi Station - 18 min walk
  • Surabaya Gubeng Station - 11 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)
map
See on map
Jl Tunjungan 12 East Java, Surabaya, 60275, Indonesia

At a glance

Hotel size

  • This hotel has 310 rooms

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • WiFi and wired Internet access in rooms*

Transfers

  • Airport shuttle (available 24 hours)*
  • Train station shuttle (available 24 hours)*

Parking

  • Free secured onsite self parking
  • Secured onsite valet parking (IDR 50000 per day)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
  • Hosted evening meal on weekends (surcharge; reservations required)

Things to do

  • Outdoor pool
  • Children's pool
  • 24-hour fitness facilities
  • Bicycle rentals on site
  • Playground on site
  • Arcade/game room

Working away

  • Business center
  • Number of meeting rooms - 16
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Year Built - 2020
  • Elevator
  • Safe-deposit box at front desk

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site

Languages Spoken

  • Chinese
  • English
  • Indonesian

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Sleep Number by Select Comfort mattress

Things to enjoy

  • Individually furnished

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • 43-inch Smart TV
  • Premium TV channels
  • MP3 docking station

Stay connected

  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

The Koffee Deli & More - Onsite lobby lounge.

Cloud 22 Rooftop Bar - This rooftop bar specializes in international cuisine and serves light fare only. Happy hour is offered. Open select days.

Makan Kitchen - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for IDR 150000 per 24-hour period (rates may vary)
  • Wired Internet access is available in guestrooms for IDR 150000 per 24-hour period (rates may vary)
  • Buffet breakfast is offered for an extra charge of IDR 250000 for adults and IDR 125000 for children (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 450000 per vehicle (one-way, Maximum occupancy 4)
  • Train station pick-up and train station drop-off service is offered for an extra charge
  • Hosted evening meal costs IDR 350000

ParkingPay at property

  • Secured valet parking costs IDR 50000 per day

Pool, spa & gym (if applicable)Pay at property

  • Pool access available from 6:00 AM to 8:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted.

Also known as

  • Doubletree By Hilton Surabaya Hotel
  • Doubletree By Hilton Surabaya Surabaya
  • Doubletree By Hilton Surabaya Hotel Surabaya

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Doubletree By Hilton Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 8:00 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2:00 PM - midnight. Check-out time is noon.
  • Yes, The Koffee Deli & More offers international cuisine. Nearby restaurants include Rawon Setan (6-min walk), Tang Palace Chinese Restaurant (6-min walk), and Uppercut Steakhouse (6-min walk).
  • Yes, an airport shuttle is available. The charge is IDR 450000 per vehicle one-way.
  • Doubletree By Hilton Surabaya has an outdoor pool and a 24-hour health club, as well as an arcade.