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Cleveland Marriott Downtown at Key Tower

4-star hotel with 3 restaurants, near JACK Cleveland Casino

  • Free WiFi in lobby
From
ZAR 3,237

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  • Room, 2 Double Beds, Non Smoking, Lake View - Water view
  • Room, 2 Double Beds, Non Smoking, Lake View - City View
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1360 West Mall Drive, Cleveland, 44114, OH, United States of America
8,8.Fabulous.
  • In a pandemic world nothing is perfect. This is a very nice hotel with a great location.…

    Jul 4, 2021

  • After a brief mix-up on initial check in we were placed in the correct room. While the…

    Jun 18, 2021

See all 218 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Safe
Dining options
Quiet
  • Parking available
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 400 smoke-free guestrooms
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Health club
  • Valet parking

For families

  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Television
  • Free toiletries

What’s around

  • In Downtown Cleveland
  • JACK Cleveland Casino - 7 min walk
  • FirstEnergy Stadium - 11 min walk
  • Rock and Roll Hall of Fame - 13 min walk
  • Rocket Mortgage FieldHouse - 13 min walk
  • Progressive Field - 15 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Room, 1 King Bed, Non Smoking
  • Club Room, 1 King Bed, Non Smoking
  • Room, 2 Double Beds, Non Smoking, Lake View
  • Room, 1 King Bed, Non Smoking, Corner
  • Room, 2 Double Beds, Non Smoking

What’s around

Landmarks

  • In Downtown Cleveland
  • JACK Cleveland Casino - 7 min walk
  • FirstEnergy Stadium - 11 min walk
  • Rock and Roll Hall of Fame - 13 min walk
  • Rocket Mortgage FieldHouse - 13 min walk
  • Progressive Field - 15 min walk
  • Huntington Convention Center of Cleveland - 4 min walk
  • Cleveland Arcade - 6 min walk
  • Great Lakes Science Center - 15 min walk
  • Wolstein Center - 21 min walk
  • Cleveland State University - 23 min walk

Getting around

  • Cleveland Hopkins International Airport (CLE) - 16 min drive
  • Cleveland, OH (BKL-Burke Lakefront) - 5 min drive
  • Cleveland, OH (CGF-Cuyahoga County) - 20 min drive
  • Cleveland Station - 14 min walk
  • Tower City-Public Square Station - 10 min walk
Profile: Downtown Cleveland

Profile: Downtown Cleveland

Downtown Cleveland is where you’ll find Jimi Hendrix’s Stratocaster, Johnny Cash’s 1979 touring bus, and Iggy Pop’s metallic gloves, all on show at the Rock and Roll Hall of Fame on Rock and Roll Boulevard. You can catch some live music there during the summer months, with free concerts staged in the plaza in front of the museum.

Downtown Cleveland is home to the city’s harbor, and its Warehouse District was once part of the thriving shipping industry. Today, the warehouses have been rescued from decline and beautifully restored and now house a buzzing selection of bars, restaurants, and clubs.

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1360 West Mall Drive, Cleveland, 44114, OH, United States of America

At a glance

Hotel size

  • This hotel has 400 rooms
  • This hotel is arranged over 25 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*

Internet

  • Free WiFi in public areas
  • WiFi and wired Internet access in rooms*

Parking

  • Onsite valet parking (USD 35.00 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • 3 restaurants
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)

Things to do

  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Health club

Working away

  • Business center
  • Number of meeting rooms - 15
  • Conference space
  • Conference space size (feet) - 385
  • Conference space size (meters) - 36

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1991
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Library

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Closed captioned TV
  • Raised toilet seat
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Low-height counters/sink
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Transfer shower
  • Lever door handles

Languages Spoken

  • English

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Pay movies
  • Premium TV channels

Stay connected

  • Desk
  • Free weekday newspaper
  • WiFi (surcharge)
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Trilogy Spa has 5 treatment rooms. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including Ayurvedic. The spa is equipped with a steam room.

The spa is open daily.

Dining

Greatroom - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Public Square Pantry - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Open daily.

Il Venetian - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Small print

Also known as

  • Cleveland Marriott Downtown Key Center
  • Cleveland Marriott Downtown At Key Center Ohio
  • Marriott Cleveland Downtown At Key Hotel Cleveland
  • Cleveland Marriott Downtown at Key Center
  • Cleveland Marriott Downtown at Key Tower Hotel
  • Cleveland Marriott Downtown at Key Tower Cleveland
  • Cleveland Marriott Downtown at Key Tower Hotel Cleveland
  • Key Marriott
  • Marriott Key
  • Marriott Key Hotel
  • Marriott Key Hotel Cleveland Downtown Center
  • Cleveland Marriott Downtown Key Center Hotel
  • Marriott Downtown Key Center Hotel
  • Marriott Downtown Key Center

Optional extras

Valet parking costs USD 35.00 per day with in/out privileges

Pets are allowed for an extra charge of USD 25 per pet, per stay

Service animals exempt from fees

WiFi is available in guestrooms for USD 14.95 per day (rates may vary)

Wired Internet access is available in guestrooms for USD 17.95 per night (rates may vary)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Cleveland Marriott Downtown at Key Tower does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs USD 35.00 per day.
  • Yes, pets are welcome. There's a charge of USD 25 per pet, per stay. Service animals are exempt from fees.
  • You can check in from 4 PM - midnight. Check-out time is noon. Express check-out is available.
  • Yes, there are 3 onsite restaurants, featuring American cuisine. Nearby restaurants include Urban Farmer (3-min walk), Pura Vida by Brandt (4-min walk), and Flaming Ice Cube (5-min walk).
  • No, this hotel doesn't have a casino, but Horseshoe Casino (6-min walk) and JACK Cleveland Casino (7-min walk) are both nearby.
  • Have fun with activities like cycling, hiking, and horseback riding, and practice your swing at the nearby golf course. Additional recreation onsite includes aerobics . Indulge in a treatment at the spa and enjoy other amenities such as a health club and spa services.
8,8.Fabulous.
  • 8,0.Very good

    Good location but no free coffee

    Reserved this place so we could walk to the ballpark. It is centrally located to just about everthing downtown. We checked in after valet hours so self parked & only had to pay $16 instead of $35. Never moved until we check out, ealked every where. Room was clean and comfortable. I was not happy about having to pay for coffee every morning!

    1 night trip, Jun 2, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Great hotel!!!

    I really enjoyed our stay at the hotel and the customer service was top notch.

    Deshaun, 1 night trip, May 29, 2021

    Verified Hotels.com guest review

  • 4,0.Fair

    Bed was not comfortable and they do not have free wifi

    jennifer, 2 night trip, May 29, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    Fun night in Cleveland

    You really need to get rid of COVID Glass at check in! Can’t hear anything that each other say because of it. Same with checkout! Also no understanding about breakfast was said and same with parking.

    Greg, 1 night trip, May 28, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    Nice location.

    I booked a King size bed and was given two full size beds so that was a bummer. Outside of that, our stay was great.

    Kevin, 1 night trip, May 8, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    The room was very nice, great location, the restaurant in the hotel was very good!

    1 night family trip, Apr 20, 2021

    Verified Orbitz guest review

  • 8,0.Very good

    Helpful & friendly staff. Clean facility and room. Room showed some wear and could use an update. Walkable to warehouse district for dining.

    1 night business trip, Apr 16, 2021

    Verified Expedia guest review

  • 6,0.Good

    Great location. Easy parking and check-in. Clean but a bit dated. Low on amenities. No conspicuous COVID cleaning policy posted (i.e., here is what we are doing to ensure your safety).

    1 night family trip, Apr 2, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    My family stayed 2 nights nice place lots to do in the area.

    2 night family trip, Apr 2, 2021

    Verified Expedia guest review

  • 6,0.Good

    I loved everything from the location to the service, until we ordered room in breakfast and it took 2 hours to get our food, they had to remake it bc of a miscommunication then when they brought it up it was not the right order so we had to wait for the correct food. Was super aggravateing.

    1 night romance trip, Apr 1, 2021

    Verified Expedia guest review

See all 218 reviews