Destination
Guests
All properties in Cleveland, Ohio, United States of America

Cleveland Marriott Downtown at Key Tower

4-star hotel with 3 restaurants, near JACK Cleveland Casino

  • Free WiFi in lobby
From
ZAR 2,066

Image gallery

  • Property Grounds
  • Property Grounds
  • Room, 2 Double Beds, Non Smoking, Lake View - Water view
  • Room, 2 Double Beds, Non Smoking, Lake View - City View
  • Property Grounds
Property Grounds. Image 1 of 53.
1 / 53Property Grounds
1360 West Mall Drive, Cleveland, 44114, OH, United States of America
8,6.Fabulous.
  • Reserved this place so we could walk to the ballpark. It is centrally located to just…

    Jun 2, 2021

  • I really enjoyed our stay at the hotel and the customer service was top notch.

    May 29, 2021

See all 214 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Safe
Dining options
Quiet
  • Parking available
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 400 smoke-free guestrooms
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Health club
  • Valet parking

For families

  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Television
  • Free toiletries

What’s around

  • In Downtown Cleveland
  • JACK Cleveland Casino - 7 min walk
  • Rocket Mortgage FieldHouse - 10 min walk
  • Rock and Roll Hall of Fame - 13 min walk
  • Progressive Field - 15 min walk
  • FirstEnergy Stadium - 16 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Room, 1 King Bed, Non Smoking
  • Concierge Room, Club Room, 1 King Bed, Non Smoking
  • Room, 2 Double Beds, Non Smoking, Lake View
  • Room, 1 King Bed, Non Smoking, Corner
  • Room, 2 Double Beds, Non Smoking

Location

1360 West Mall Drive, Cleveland, 44114, OH, United States of America
  • In Downtown Cleveland
  • JACK Cleveland Casino - 7 min walk
  • Rocket Mortgage FieldHouse - 10 min walk

What’s around

Landmarks

  • In Downtown Cleveland
  • JACK Cleveland Casino - 7 min walk
  • Rocket Mortgage FieldHouse - 10 min walk
  • Rock and Roll Hall of Fame - 13 min walk
  • Progressive Field - 15 min walk
  • FirstEnergy Stadium - 16 min walk
  • Huntington Convention Center of Cleveland - 4 min walk
  • Cleveland Arcade - 6 min walk
  • Great Lakes Science Center - 15 min walk
  • Wolstein Center - 21 min walk
  • Cleveland State University - 23 min walk

Getting around

  • Cleveland Hopkins International Airport (CLE) - 16 min drive
  • Cleveland, OH (BKL-Burke Lakefront) - 5 min drive
  • Cleveland, OH (CGF-Cuyahoga County) - 20 min drive
  • Cleveland Station - 14 min walk
  • Tower City-Public Square Station - 10 min walk

At a glance

Hotel size

  • This hotel has 400 rooms
  • This hotel is arranged over 25 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*

Internet

  • Free WiFi in public areas
  • WiFi and wired Internet access in rooms*

Parking

  • Onsite valet parking (USD 35.00 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • 3 restaurants
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)

Things to do

  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Health club

Working away

  • Business center
  • Number of meeting rooms - 15
  • Conference space
  • Conference space size (feet) - 385
  • Conference space size (meters) - 36

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1991
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Library

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Closed captioned TV
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet

Languages Spoken

  • English

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Pay movies
  • Premium TV channels

Stay connected

  • Desk
  • Free weekday newspaper
  • WiFi (surcharge)
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Trilogy Spa has 5 treatment rooms. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including Ayurvedic. The spa is equipped with a steam room.

The spa is open daily.

Dining

Greatroom - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Public Square Pantry - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Open daily.

Il Venetian - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Small print

Also known as

  • Cleveland Marriott Downtown Key Center
  • Cleveland Marriott Downtown At Key Center Ohio
  • Marriott Cleveland Downtown At Key Hotel Cleveland
  • Cleveland Marriott Downtown at Key Center
  • Cleveland Marriott Downtown at Key Tower Hotel
  • Cleveland Marriott Downtown at Key Tower Cleveland
  • Cleveland Marriott Downtown at Key Tower Hotel Cleveland
  • Key Marriott
  • Marriott Key
  • Marriott Key Hotel
  • Marriott Key Hotel Cleveland Downtown Center
  • Cleveland Marriott Downtown Key Center Hotel
  • Marriott Downtown Key Center Hotel
  • Marriott Downtown Key Center

Optional extras

Valet parking costs USD 35.00 per day with in/out privileges

Pets are allowed for an extra charge of USD 25 per pet, per stay

Service animals exempt from fees

WiFi is available in guestrooms for USD 14.95 per day (rates may vary)

Wired Internet access is available in guestrooms for USD 17.95 per night (rates may vary)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Cleveland Marriott Downtown at Key Tower does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs USD 35.00 per day.
  • Yes, pets are welcome. There's a charge of USD 25 per pet, per stay. Service animals are exempt from fees.
  • You can check in from 4 PM - midnight. Check-out time is noon. Express check-out is available.
  • Yes, there are 3 onsite restaurants, featuring American cuisine. Nearby restaurants include Urban Farmer (3-min walk), Pura Vida by Brandt (4-min walk), and Flaming Ice Cube (5-min walk).
  • No, this hotel doesn't have a casino, but Horseshoe Casino (6-min walk) and JACK Cleveland Casino (7-min walk) are both nearby.
  • Have fun with activities like cycling, hiking, and horseback riding, and practice your swing at the nearby golf course. Additional recreation onsite includes aerobics . Indulge in a treatment at the spa and enjoy other amenities such as a health club and spa services.
8,6.Fabulous.
  • 4,0.Fair

    Bed was not comfortable and they do not have free wifi

    jennifer, 2 night trip, May 29, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    Fun night in Cleveland

    You really need to get rid of COVID Glass at check in! Can’t hear anything that each other say because of it. Same with checkout! Also no understanding about breakfast was said and same with parking.

    Greg, 1 night trip, May 28, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    Nice location.

    I booked a King size bed and was given two full size beds so that was a bummer. Outside of that, our stay was great.

    Kevin, 1 night trip, May 8, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Hotel stay was nice!

    The hotel is very nice. Room was comfortable. The staff was amazing! Valet is not available at this time (because of covid I was told at checkin). Not a deal breaker but should be reflected on the website. There were a few minor housekeeping issues. Bathroom floor had hair all over and toilet was not as clean as it should have been. Minor details that didn't affect our stay but I believe need addressed with housekeeping for future visitors. We would definitely stay here again! Always a great experience with Marriott

    1 night trip, Mar 20, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Best time ever

    We had a good time the room was clean and the workers was nice will go back again

    Benjamin, 2 night family trip, Mar 19, 2021

    Verified Hotels.com guest review

  • 6,0.Good

    Property needs to be updated , common areas were good but rooms need to be updated

    3 night business trip, Mar 8, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Very nice hotel. Staff were accommodating and professional

    1 night romance trip, Mar 6, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Fantastic hotel in a great location!

    Joan, 1 night trip, Feb 13, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    great service

    SERVICE was fantastic!! everyone was so friendly and helpful! Rooms were nice, beds comfy, and clean. Rooms were not huge but large enough to accommodate us.

    Melanie Beth, 2 night family trip, Feb 12, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    Beautiful architecture in and outside of the building

    2 night romance trip, Jan 29, 2021

    Verified Expedia guest review

See all 214 reviews